Overview
About the Organization: The Commonwealth of Massachusetts Executive Office of Economic Development (EOED) supports economic growth by fostering business development, infrastructure investment, industry advancement, and consumer confidence. EOED operates through nine state agencies and five quasi-public agencies (QPAs) that deliver essential public programs and services. EOED supports economic growth across Massachusetts through its network of agencies and partnerships, promoting business innovation, infrastructure investment, and consumer protection. The office embraces a culture of equity, inclusion, and collaboration—values that inform all aspects of its work. The Executive Office of Economic Development is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Executive Office of Economic Development values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming. The Executive Office of Economic Development is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens. About the Role
The Business Front Door Director is a senior management position overseeing the key business development platform on behalf of the Commonwealth. The Business Front Door is a streamlined process to better serve businesses and enable greater internal coordination across agencies. Reporting to the Assistant Secretary of Business Growth, this role exercises substantial independent judgement in shaping policy direction, platform roadmap, and ensuring the effective execution of the vision of the Business Front Door. This position serves as a key decision maker for the platform, and the incumbent is experienced and well versed in overseeing technology platform development. The Director will oversee the vision and roadmap for the platform, oversee direct consultants, oversee fiscal resources related to the platform, and direct and coordinate among the 13 Team MA agencies within the BFD. Additionally, the director will handle the day-to-day operations, working closely with partner agencies including the Executive Office of Technology Services and Security to ensure coordination of top priorities. The Director will also ensure that the impact of the Business Front Door is measured, overseeing the data and dashboard measuring the success and impact of this key Secretariat Initiative. Duties and Responsibilities
(these duties are a general summary and not all inclusive): Vision & Roadmap:
Lead decision maker on all aspects of the Business Front Door Salesforce platform. Own, develop and execute the vision of the product. This includes owning all decision related to the development and management of the product roadmap and buildout. Manage consultants, various IT processes, internal and external user experiences. This includes the use of AI in the platform and processes. Maintenance and Process Oversight:
Maintenance of the system. Regular and direct interaction with businesses and staff to provide technical assistance and support on utilizing the BFD system and other interactions as needed. Responsible for identifying and helping to resolve issues with technology, processes, and forms. Also responsible for reporting problems to, and seeking assistance/guidance from, appropriate senior staff. Sales Enablement and Marketing:
Provide the data, insights and manage the CRM for effective business development. Own the continual improvement of dashboards (in Tableau) and reporting out of the BFD data and information as it relates to supporting business expansion in the state. Ensure appropriate data entry and processes by BFD leads. Direct marketing efforts and engagement related to business development. Inter-Agency Coordination:
Serve as lead coordinator for the collaborative process amongst the partner agencies. Participate in interagency discussions related to how EOED programs interact with, support, and catalyze investment from other agencies. Other:
Assist in developing briefs, summaries, presentations, and other office reports used for both internal and external communications. Includes data/info requests from Secretary, other EOED Executive staff, and/or the Governor’s office. Qualifications
Minimum Entrance Requirements: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor\'s degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don\'t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Primary Location Job: Administrative Services Agency Agency: Exec Office of Economic Development Schedule Schedule: Full-time Shift Shift: Day Job Posting Job Posting: Feb 5, 2026, 4:30:39 PM Number of Openings Number of Openings: 1 Salary Salary: 92,644.84 - 142,610.92 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Tiana Rossi - 6177883610 Bargaining Unit : M99-Managers (EXE) Confidential : No Potentially Eligible for a Hybrid Work Schedule : Yes
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About the Organization: The Commonwealth of Massachusetts Executive Office of Economic Development (EOED) supports economic growth by fostering business development, infrastructure investment, industry advancement, and consumer confidence. EOED operates through nine state agencies and five quasi-public agencies (QPAs) that deliver essential public programs and services. EOED supports economic growth across Massachusetts through its network of agencies and partnerships, promoting business innovation, infrastructure investment, and consumer protection. The office embraces a culture of equity, inclusion, and collaboration—values that inform all aspects of its work. The Executive Office of Economic Development is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Executive Office of Economic Development values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming. The Executive Office of Economic Development is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens. About the Role
The Business Front Door Director is a senior management position overseeing the key business development platform on behalf of the Commonwealth. The Business Front Door is a streamlined process to better serve businesses and enable greater internal coordination across agencies. Reporting to the Assistant Secretary of Business Growth, this role exercises substantial independent judgement in shaping policy direction, platform roadmap, and ensuring the effective execution of the vision of the Business Front Door. This position serves as a key decision maker for the platform, and the incumbent is experienced and well versed in overseeing technology platform development. The Director will oversee the vision and roadmap for the platform, oversee direct consultants, oversee fiscal resources related to the platform, and direct and coordinate among the 13 Team MA agencies within the BFD. Additionally, the director will handle the day-to-day operations, working closely with partner agencies including the Executive Office of Technology Services and Security to ensure coordination of top priorities. The Director will also ensure that the impact of the Business Front Door is measured, overseeing the data and dashboard measuring the success and impact of this key Secretariat Initiative. Duties and Responsibilities
(these duties are a general summary and not all inclusive): Vision & Roadmap:
Lead decision maker on all aspects of the Business Front Door Salesforce platform. Own, develop and execute the vision of the product. This includes owning all decision related to the development and management of the product roadmap and buildout. Manage consultants, various IT processes, internal and external user experiences. This includes the use of AI in the platform and processes. Maintenance and Process Oversight:
Maintenance of the system. Regular and direct interaction with businesses and staff to provide technical assistance and support on utilizing the BFD system and other interactions as needed. Responsible for identifying and helping to resolve issues with technology, processes, and forms. Also responsible for reporting problems to, and seeking assistance/guidance from, appropriate senior staff. Sales Enablement and Marketing:
Provide the data, insights and manage the CRM for effective business development. Own the continual improvement of dashboards (in Tableau) and reporting out of the BFD data and information as it relates to supporting business expansion in the state. Ensure appropriate data entry and processes by BFD leads. Direct marketing efforts and engagement related to business development. Inter-Agency Coordination:
Serve as lead coordinator for the collaborative process amongst the partner agencies. Participate in interagency discussions related to how EOED programs interact with, support, and catalyze investment from other agencies. Other:
Assist in developing briefs, summaries, presentations, and other office reports used for both internal and external communications. Includes data/info requests from Secretary, other EOED Executive staff, and/or the Governor’s office. Qualifications
Minimum Entrance Requirements: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor\'s degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don\'t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Primary Location Job: Administrative Services Agency Agency: Exec Office of Economic Development Schedule Schedule: Full-time Shift Shift: Day Job Posting Job Posting: Feb 5, 2026, 4:30:39 PM Number of Openings Number of Openings: 1 Salary Salary: 92,644.84 - 142,610.92 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Tiana Rossi - 6177883610 Bargaining Unit : M99-Managers (EXE) Confidential : No Potentially Eligible for a Hybrid Work Schedule : Yes
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