Ocean Product Strategy and Performance
Define and execute the North America ocean freight product strategy across FCL and LCL, aligned with global objectives and regional market dynamics.
Develop and strengthen the regional core carrier strategy by evaluating carrier performance, setting clear expectations, and fostering long-term, sustainable partnerships at both local and regional levels.
Drive strategic alignment between country and regional procurement teams, ensuring consistent execution of capacity, pricing, and carrier strategies.
Lead and develop the regional Ocean Product team, creating a high-performance culture built on ownership, accountability, and transparency.
Own the regional ocean P&L, working closely with commercial, procurement, and operations leaders to deliver volume growth, margin improvement, and budgeted performance.
Oversee regional capacity management and carrier allocations to maximize profitability, ensure compliance with commitments, and optimize global leverage through incentives and cost-effective freight solutions.
Carrier Relationship Management
Build and maintain senior-level relationships with core carriers across North America and at the global level.
Strengthening collaboration between local procurement teams and carrier partners, driving consistent engagement and relationship quality across all locations.
Establish and enforce a structured carrier performance management framework, including regular reviews, KPIs, and action plans aligned with global standards.
Act as the final escalation point in North America for critical carrier-related operational or commercial issues.
Tariffs, Rates, and Contract Management
Partners with regional sales leadership and other product heads to support strategic account development, tenders, and high-impact commercial opportunities.
Drive a performance-driven procurement culture that delivers competitive tariffs, rates, and contracts through robust metrics, governance, and accountability.
Lead rate negotiations for key and high-volume accounts managed regionally or through global key account structures.
Oversee and continuously improve procurement planning processes across FCL and LCL, from rate and space negotiations through allocation and contract performance monitoring.
Business Development and Operational Escalation Support
Maintain regular strategic alignment with regional and country leadership, including Sales GMs, Commercial teams, Country Managers, and the Regional CEO.
Actively support commercial teams through customer engagement, particularly for strategic, regional, or globally significant accounts.
Promote a culture of disciplined, calculated risk-taking within product and commercial teams to improve win rates on strategic opportunities and tenders.
Shape commercial focus through targeted initiatives such as lane strategies, product differentiation, and tailored sales campaigns.
Support branches and operations by leading or facilitating carrier escalations when required.
Product Development, Branding, and Training
Collaborate with marketing to develop customer- and sales-facing materials that strengthen product positioning and market visibility.
Establish standardized processes for collecting, analyzing, and sharing market intelligence across the region to support informed decision-making.
Partner with HR, training, and commercial teams to deliver practical, user-focused product and systems training for sales and operations teams.
Product and Team Leadership
Serve as a key member of the regional leadership team, providing clear direction and acting as a role model for product excellence and collaboration.
Recruit, coach, and develop a high-performing Ocean Product team capable of delivering sustained growth and best-in-class results.
Continuously monitor product performance, balancing volume growth and profitability to ensure long-term, sustainable development.
Lead the implementation and consistent application of global ocean freight product policies and standards across North America.
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Define and execute the North America ocean freight product strategy across FCL and LCL, aligned with global objectives and regional market dynamics.
Develop and strengthen the regional core carrier strategy by evaluating carrier performance, setting clear expectations, and fostering long-term, sustainable partnerships at both local and regional levels.
Drive strategic alignment between country and regional procurement teams, ensuring consistent execution of capacity, pricing, and carrier strategies.
Lead and develop the regional Ocean Product team, creating a high-performance culture built on ownership, accountability, and transparency.
Own the regional ocean P&L, working closely with commercial, procurement, and operations leaders to deliver volume growth, margin improvement, and budgeted performance.
Oversee regional capacity management and carrier allocations to maximize profitability, ensure compliance with commitments, and optimize global leverage through incentives and cost-effective freight solutions.
Carrier Relationship Management
Build and maintain senior-level relationships with core carriers across North America and at the global level.
Strengthening collaboration between local procurement teams and carrier partners, driving consistent engagement and relationship quality across all locations.
Establish and enforce a structured carrier performance management framework, including regular reviews, KPIs, and action plans aligned with global standards.
Act as the final escalation point in North America for critical carrier-related operational or commercial issues.
Tariffs, Rates, and Contract Management
Partners with regional sales leadership and other product heads to support strategic account development, tenders, and high-impact commercial opportunities.
Drive a performance-driven procurement culture that delivers competitive tariffs, rates, and contracts through robust metrics, governance, and accountability.
Lead rate negotiations for key and high-volume accounts managed regionally or through global key account structures.
Oversee and continuously improve procurement planning processes across FCL and LCL, from rate and space negotiations through allocation and contract performance monitoring.
Business Development and Operational Escalation Support
Maintain regular strategic alignment with regional and country leadership, including Sales GMs, Commercial teams, Country Managers, and the Regional CEO.
Actively support commercial teams through customer engagement, particularly for strategic, regional, or globally significant accounts.
Promote a culture of disciplined, calculated risk-taking within product and commercial teams to improve win rates on strategic opportunities and tenders.
Shape commercial focus through targeted initiatives such as lane strategies, product differentiation, and tailored sales campaigns.
Support branches and operations by leading or facilitating carrier escalations when required.
Product Development, Branding, and Training
Collaborate with marketing to develop customer- and sales-facing materials that strengthen product positioning and market visibility.
Establish standardized processes for collecting, analyzing, and sharing market intelligence across the region to support informed decision-making.
Partner with HR, training, and commercial teams to deliver practical, user-focused product and systems training for sales and operations teams.
Product and Team Leadership
Serve as a key member of the regional leadership team, providing clear direction and acting as a role model for product excellence and collaboration.
Recruit, coach, and develop a high-performing Ocean Product team capable of delivering sustained growth and best-in-class results.
Continuously monitor product performance, balancing volume growth and profitability to ensure long-term, sustainable development.
Lead the implementation and consistent application of global ocean freight product policies and standards across North America.
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