Bilingual Service Appointment Specialist

Phillips Chevrolet of Frankfort

is currently looking for a Full-time Bilingual Service Appointment Specialist.

We are seeking a customer service oriented and personable individual to fulfill our busy service department needs. We are seeking individuals with flexible schedules able to work 4 days during the week

as well as Saturday's.

Previous customer service experience required.

Responsibilities and Duties

Ask the customer qualifying questions to uncover needs and directs calls appropriately

Handle incoming calls directed to the service department for appointments, service advisors or parts and redirecting as needed.

Providing maximum customer service at all times and ensure we find solutions for customer to maintain satisfaction.

Ensure that service consultants receive messages promptly to return customer calls immediately.

Make service appointments and assist customers over the phone with determining their service needs.

Route appointment information to the appropriate service consultant

Place outgoing appointment reminder calls to customers

Place outgoing follow-up calls to customers recently having service completed on vehicle.

Qualifications and Skills

VALID DRIVERS LICENSE AND ABILITY TO SUCCESSFULLY COMPLETE REQUIRED PRE-SCREENING: BACKGROUND & DRUG TESTING

Able to type and handle high volume of telephone calls simultaneously.

18 years or older

Basic computer skills

Job Type: Full-time