Overview
Company Summary: Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. We strive for a balanced, values-driven environment where every employee feels included and empowered to do their best work. Our core values are put into action daily, contributing to a one-of-a-kind culture recognized globally. Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com Business Summary: The Deltek Customer Success team plays a key role in helping customers maximize the value of their solutions. As a member of our team, you are the customer’s advocate to help them find answers and support renewal and growth of their business. If you thrive in a collaborative environment where learning and development are encouraged, consider Deltek as the next step in your career.
Position Responsibilities
Day to day responsibilities for the Renewal & Growth Specialist (R&G Specialist) may include, but are not limited to: Collaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer requirements are met and to provide a seamless customer experience and achieve renewal, uplift, retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn risk Creates proposals and contracts for all existing customer renewals and expansions within assigned territory. This includes renewal documentation, quotes, and amendments including as upgrades, downgrades, pricing, transfers, and migrations, ensuring timely and accurate processing of renewals Identifies and pursues expansion opportunities by aligning product solutions and add-ons with customers’ evolving needs and goals. Migrates existing customers from legacy plans onto new packaging and pricing Proactively provides product renewal date and pricing details to the customer, including notifications, reminders, and any necessary documentation; addresses customer billing questions or inquiries Forecasts and manages pipeline on a monthly and quarterly basis, maintaining accurate customer and contract details, updates, and forecast status in the relevant systems (Salesforce, Gainsight, etc.) daily to enable proper planning and seamless collaboration Monitors account health indicators and flags any at-risk renewals to the Customer Success Managers for further action Tracks and analyzes financial, renewal, and forecast metrics, tracking progress against targets and timelines, proactively addresses risks to retention or satisfaction, and provides updates to management Analyzes customer feedback to capture product expectations, experience, satisfaction, and abandonment propensity in the CRM system
Qualifications
3+ years of experience in Customer Success, Account Management, or Sales, with a focus on revenue growth and retention Foundational proficiency in Salesforce and Gainsight preferred Experience with forecasting or revenue tracking Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Bachelor’s degree in Business or a related field preferred
Compensation & Benefits
The U.S. On-Target-Earnings (OTE) for this position is $56,670.00-$99,170.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.
Additional Details
Position Type: FT Travel Requirements: 10% Compliance Requirements: Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.
EEO & Compliance
EEO Statement: Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. E-Verify Statement: Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security. Applicant Privacy Notice: Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
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Company Summary: Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. We strive for a balanced, values-driven environment where every employee feels included and empowered to do their best work. Our core values are put into action daily, contributing to a one-of-a-kind culture recognized globally. Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com Business Summary: The Deltek Customer Success team plays a key role in helping customers maximize the value of their solutions. As a member of our team, you are the customer’s advocate to help them find answers and support renewal and growth of their business. If you thrive in a collaborative environment where learning and development are encouraged, consider Deltek as the next step in your career.
Position Responsibilities
Day to day responsibilities for the Renewal & Growth Specialist (R&G Specialist) may include, but are not limited to: Collaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer requirements are met and to provide a seamless customer experience and achieve renewal, uplift, retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn risk Creates proposals and contracts for all existing customer renewals and expansions within assigned territory. This includes renewal documentation, quotes, and amendments including as upgrades, downgrades, pricing, transfers, and migrations, ensuring timely and accurate processing of renewals Identifies and pursues expansion opportunities by aligning product solutions and add-ons with customers’ evolving needs and goals. Migrates existing customers from legacy plans onto new packaging and pricing Proactively provides product renewal date and pricing details to the customer, including notifications, reminders, and any necessary documentation; addresses customer billing questions or inquiries Forecasts and manages pipeline on a monthly and quarterly basis, maintaining accurate customer and contract details, updates, and forecast status in the relevant systems (Salesforce, Gainsight, etc.) daily to enable proper planning and seamless collaboration Monitors account health indicators and flags any at-risk renewals to the Customer Success Managers for further action Tracks and analyzes financial, renewal, and forecast metrics, tracking progress against targets and timelines, proactively addresses risks to retention or satisfaction, and provides updates to management Analyzes customer feedback to capture product expectations, experience, satisfaction, and abandonment propensity in the CRM system
Qualifications
3+ years of experience in Customer Success, Account Management, or Sales, with a focus on revenue growth and retention Foundational proficiency in Salesforce and Gainsight preferred Experience with forecasting or revenue tracking Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Bachelor’s degree in Business or a related field preferred
Compensation & Benefits
The U.S. On-Target-Earnings (OTE) for this position is $56,670.00-$99,170.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.
Additional Details
Position Type: FT Travel Requirements: 10% Compliance Requirements: Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.
EEO & Compliance
EEO Statement: Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. E-Verify Statement: Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security. Applicant Privacy Notice: Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
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