Digital Banking Support Specialist
Delta Community Credit Union, Atlanta, Georgia, United States, 30383
Overview
Position
Digital Banking Support Specialist
Job Code-8310
req5700
Delta Community Credit Union Administrative Office - Riverwood 200
Full Time
Job Description Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.
The Digital Banking Support Specialist focuses on day-to-day administrative and operational activities and partners closely with the Senior Digital Banking Support Specialist for escalated issues, deployments, complex problem resolution, and strategic initiatives.
Other Responsibilities
Problem solving
Vendor management
Service disruption monitoring and communication
Second and third level support of digital banking services
User acceptance testing
Business liaison
Fraud monitoring and analysis
Risk assessment documentation
Reporting
Practices safety-conscious behaviors in all operational processes and procedures.
Essential Functions
Perform daily administrative and operational support for digital banking platforms, including online and mobile banking services
Monitor digital banking systems for service disruptions and assist with member and internal communications as needed
Track, document, and route digital banking issues to appropriate teams or vendors for resolution
Coordinate with vendors to support issue resolution, maintenance activities, and platform updates
Participate in user acceptance testing (UAT) by executing test cases, documenting results, and reporting defects
Attend and support digital banking deployments, including pre- and post-deployment validation and issue tracking
Assist with fraud monitoring activities by identifying and escalating suspicious activity to appropriate teams
Maintain documentation related to digital banking procedures, issues, and system updates
Prepare routine reports related to digital banking operations and service performance
Serve as a liaison between digital banking, operations, IT, and other internal teams for day-to-day support needs
Escalate complex issues, trends, and deployment-related concerns to the Senior Digital Banking Support Specialist
Follow established policies, procedures, and safety-conscious practices in all operational activities
Other
This description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
This job description is subject to change at any time.
Position may offer work from home opportunities, pending specific performance and departmental needs.
Job Qualifications Required minimum qualifications
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Required Minimum Qualifications
High School Diploma or equivalent
Self-managed self-starter capable of balancing multiple tasks and proactively prioritizing work under changing conditions
Ability to influence cross-functional teams without formal authority
Political savvy and skills needed to navigate complex organizations, including communication, interpersonal relations, and project leadership
Familiarity with current and emerging trends in the consumer retail banking industry
Relevant experience within areas of the defined job responsibilities
Critical thinking, planning and problem-solving skills
Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations
Preferred Qualifications
Bachelor’s degree in business, technology or a related field
3+ years’ related experience
Employee Benefits Include
Medical, Dental and Vision Coverage
Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
Supplemental Insurance or Voluntary Insurance
401(k) Plan with Company Match
Vacation, Holidays and Personal Time Off
Paid Maternity and Paternity Leave
Pre-tax Health and Dependent Care Spending Accounts
Benefit Choice Program
Health Reward Dollars
Discount on Gym Reimbursement and Identity Theft Programs
Legal Services
#J-18808-Ljbffr
Digital Banking Support Specialist
Job Code-8310
req5700
Delta Community Credit Union Administrative Office - Riverwood 200
Full Time
Job Description Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.
The Digital Banking Support Specialist focuses on day-to-day administrative and operational activities and partners closely with the Senior Digital Banking Support Specialist for escalated issues, deployments, complex problem resolution, and strategic initiatives.
Other Responsibilities
Problem solving
Vendor management
Service disruption monitoring and communication
Second and third level support of digital banking services
User acceptance testing
Business liaison
Fraud monitoring and analysis
Risk assessment documentation
Reporting
Practices safety-conscious behaviors in all operational processes and procedures.
Essential Functions
Perform daily administrative and operational support for digital banking platforms, including online and mobile banking services
Monitor digital banking systems for service disruptions and assist with member and internal communications as needed
Track, document, and route digital banking issues to appropriate teams or vendors for resolution
Coordinate with vendors to support issue resolution, maintenance activities, and platform updates
Participate in user acceptance testing (UAT) by executing test cases, documenting results, and reporting defects
Attend and support digital banking deployments, including pre- and post-deployment validation and issue tracking
Assist with fraud monitoring activities by identifying and escalating suspicious activity to appropriate teams
Maintain documentation related to digital banking procedures, issues, and system updates
Prepare routine reports related to digital banking operations and service performance
Serve as a liaison between digital banking, operations, IT, and other internal teams for day-to-day support needs
Escalate complex issues, trends, and deployment-related concerns to the Senior Digital Banking Support Specialist
Follow established policies, procedures, and safety-conscious practices in all operational activities
Other
This description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
This job description is subject to change at any time.
Position may offer work from home opportunities, pending specific performance and departmental needs.
Job Qualifications Required minimum qualifications
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Required Minimum Qualifications
High School Diploma or equivalent
Self-managed self-starter capable of balancing multiple tasks and proactively prioritizing work under changing conditions
Ability to influence cross-functional teams without formal authority
Political savvy and skills needed to navigate complex organizations, including communication, interpersonal relations, and project leadership
Familiarity with current and emerging trends in the consumer retail banking industry
Relevant experience within areas of the defined job responsibilities
Critical thinking, planning and problem-solving skills
Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations
Preferred Qualifications
Bachelor’s degree in business, technology or a related field
3+ years’ related experience
Employee Benefits Include
Medical, Dental and Vision Coverage
Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
Supplemental Insurance or Voluntary Insurance
401(k) Plan with Company Match
Vacation, Holidays and Personal Time Off
Paid Maternity and Paternity Leave
Pre-tax Health and Dependent Care Spending Accounts
Benefit Choice Program
Health Reward Dollars
Discount on Gym Reimbursement and Identity Theft Programs
Legal Services
#J-18808-Ljbffr