Account Operations Specialist II (Manheim)
Cox Enterprises Inc, Atlanta, Georgia, United States, 30383
* Manage account relationships, maintain effective communications, and ensure customer requirements are met.* Work with commercial clients to relay information regarding the condition of their car and obtain required approvals to move forward with reconditioning and repairs.* Coordinate work to be performed with the mechanic shop to ensure timely repairs and relay back to client the progress.* Review and update condition report; approve and audit vehicle repair report.* Walk vehicles with/for account representative and make recommendations for reconditioning to increase vehicle value.* Respond to customer inquiries relating to vehicles.* Provide quality service and assist in resolving problems.* Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.* In coordination with account representative, account administrator, and account-specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.* Work with commercial clients and key vendors to order and account for keys* Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.* Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.* Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
Actively participate in support of all safety activities aligned with Safety Excellence.* Perform other duties as assigned by management.* High School Diploma/GED and 3 years’ experience in a related field.* OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;* OR 5 years’ experience in a related field.* Basic computer skills required.* Previous Auction and/or driving experience required.* Ability to drive vehicles with standard and automatic transmission.* Ability to provide good customer service and multi-task.* Knowledge with mechanical repairs and condition report writing preferred.* Constantly required to enter and exit vehicles.* Ability to walk long distances.* Regularly required to stand, walk, reach, talk, and hear.* Frequently required to stoop, kneel, crouch, bend, squat and climb, and sit for periods of time.
Ability to lift 1-30 pounds.* Vision abilities required include close, distance, and color vision, depth perception, and ability to adjust focus.Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. #J-18808-Ljbffr
Actively participate in support of all safety activities aligned with Safety Excellence.* Perform other duties as assigned by management.* High School Diploma/GED and 3 years’ experience in a related field.* OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;* OR 5 years’ experience in a related field.* Basic computer skills required.* Previous Auction and/or driving experience required.* Ability to drive vehicles with standard and automatic transmission.* Ability to provide good customer service and multi-task.* Knowledge with mechanical repairs and condition report writing preferred.* Constantly required to enter and exit vehicles.* Ability to walk long distances.* Regularly required to stand, walk, reach, talk, and hear.* Frequently required to stoop, kneel, crouch, bend, squat and climb, and sit for periods of time.
Ability to lift 1-30 pounds.* Vision abilities required include close, distance, and color vision, depth perception, and ability to adjust focus.Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. #J-18808-Ljbffr