Introduction
Use your leadership and customer service skills as a
DMV Customer Service Representative - Lead
with the Division of Motor Vehicles (DMV), Motor Carrier Registration Unit!
This position offers a hybridized work schedule. This position will be headquartered at and required to work from the Hill Farms State Office Building in Madison, WI at least 2 days per week. All employees working a hybrid work schedule are generally expected to telework from within the State of Wisconsin. This topic will be discussed more at the time of the interview.
WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:
Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year. Excellent and affordable health, vision, and dental benefits (health plan options start at just $49/month for single plans and $122/month for family plans after two months of employment) A casual office atmosphere, flexible work schedules, and telework options depending on the position's requirements An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan Well Wisconsin Wellness Program A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being Use this Total Rewards Calculator to see the total value of our competitive benefits package! In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here .
The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. Click here to learn more about how we apply these values in our work.
Position Summary
This position is responsible for the analysis of issues for consideration in the administration of policies, plans, budgets, data processing development plans and special projects related to International Registration Plan (IRP), International Fuel Tax Agreement (IFTA), Unified Carrier Registration (UCR), Heavy Vehicle Use Tax (HVUT) intra-state operating authority, and insurance filings . Also, this position provides technical assistance and information to the public, law enforcement agencies, and courts to promote compliance.
This position directs the daily operations of unit employees, participates in the development, interpretation and implementation of policies and procedures, oversees unit training and audit functions, monitors unit performance, prepares weekly section production reports, and resolves internal and external customer issues.
Salary Information
This position is in schedule-range 02-15. The starting pay for this position is
$30.47/hr,
plus excellent benefits
. Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.
Job Details
This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.
This position may require occasional travel on an independent basis throughout the United States to attend trainings and conferences. Most travel will be voluntary.
Qualifications
Qualified applicants will have all the following:
Experience providing customer service such as identifying and resolving customer problems, answering questions, processing transactions, etc. Experience interpreting and applying laws, regulations, policies, procedures, or other complex documents. In addition to having all the above, well qualified applicants will have one or more of the following:
Experience coordinating, assigning, and reviewing work of other staff members Formal or informal leadership experience or experience with projects related specifically to DMV Experience providing training to new employees or to employees requiring additional training Experience resolving internal and external issues or challenges
How To Apply
Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application.
This application requires you to submit a resume and letter of qualifications. Within your resume and letter of qualifications, you should describe your education, training, and experience as it relates to items listed in the "Qualifications" section of the job announcement. Your application materials are very important parts of your application and are used during our evaluation process to determine your eligibility for the position. For instructions on how to develop and what should be included in these materials, please view the Resume and Letter of Qualifications Tips document. Please view the ensuring a fair and equitable hiring process document to find out more information on the State of WI selection process. The vast majority of applicants are able to outline their background and experience in their resume within 1-3 pages. Any resumes or letters of qualifications submitted with more than 3 pages will not be considered after page 3.
Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page and review
method 2
for application instructions to be considered for the Veterans Non-Competitive Appointment program.
Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. For general wisc.jobs user information and if you are experiencing issues and need technical assistance, please see the wisc.jobs Frequently Asked Questions page. Questions related to obtaining the job description and details about this specific job posting can be directed to Becca Ott at rebecca.ott@dot.wi.gov or 608-266-7623.
Deadline to Apply
The deadline to apply is 11:59 PM CST on Thursday, February 12, 2026.
Use your leadership and customer service skills as a
DMV Customer Service Representative - Lead
with the Division of Motor Vehicles (DMV), Motor Carrier Registration Unit!
This position offers a hybridized work schedule. This position will be headquartered at and required to work from the Hill Farms State Office Building in Madison, WI at least 2 days per week. All employees working a hybrid work schedule are generally expected to telework from within the State of Wisconsin. This topic will be discussed more at the time of the interview.
WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:
Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year. Excellent and affordable health, vision, and dental benefits (health plan options start at just $49/month for single plans and $122/month for family plans after two months of employment) A casual office atmosphere, flexible work schedules, and telework options depending on the position's requirements An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan Well Wisconsin Wellness Program A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being Use this Total Rewards Calculator to see the total value of our competitive benefits package! In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here .
The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. Click here to learn more about how we apply these values in our work.
Position Summary
This position is responsible for the analysis of issues for consideration in the administration of policies, plans, budgets, data processing development plans and special projects related to International Registration Plan (IRP), International Fuel Tax Agreement (IFTA), Unified Carrier Registration (UCR), Heavy Vehicle Use Tax (HVUT) intra-state operating authority, and insurance filings . Also, this position provides technical assistance and information to the public, law enforcement agencies, and courts to promote compliance.
This position directs the daily operations of unit employees, participates in the development, interpretation and implementation of policies and procedures, oversees unit training and audit functions, monitors unit performance, prepares weekly section production reports, and resolves internal and external customer issues.
Salary Information
This position is in schedule-range 02-15. The starting pay for this position is
$30.47/hr,
plus excellent benefits
. Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.
Job Details
This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.
This position may require occasional travel on an independent basis throughout the United States to attend trainings and conferences. Most travel will be voluntary.
Qualifications
Qualified applicants will have all the following:
Experience providing customer service such as identifying and resolving customer problems, answering questions, processing transactions, etc. Experience interpreting and applying laws, regulations, policies, procedures, or other complex documents. In addition to having all the above, well qualified applicants will have one or more of the following:
Experience coordinating, assigning, and reviewing work of other staff members Formal or informal leadership experience or experience with projects related specifically to DMV Experience providing training to new employees or to employees requiring additional training Experience resolving internal and external issues or challenges
How To Apply
Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application.
This application requires you to submit a resume and letter of qualifications. Within your resume and letter of qualifications, you should describe your education, training, and experience as it relates to items listed in the "Qualifications" section of the job announcement. Your application materials are very important parts of your application and are used during our evaluation process to determine your eligibility for the position. For instructions on how to develop and what should be included in these materials, please view the Resume and Letter of Qualifications Tips document. Please view the ensuring a fair and equitable hiring process document to find out more information on the State of WI selection process. The vast majority of applicants are able to outline their background and experience in their resume within 1-3 pages. Any resumes or letters of qualifications submitted with more than 3 pages will not be considered after page 3.
Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page and review
method 2
for application instructions to be considered for the Veterans Non-Competitive Appointment program.
Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. For general wisc.jobs user information and if you are experiencing issues and need technical assistance, please see the wisc.jobs Frequently Asked Questions page. Questions related to obtaining the job description and details about this specific job posting can be directed to Becca Ott at rebecca.ott@dot.wi.gov or 608-266-7623.
Deadline to Apply
The deadline to apply is 11:59 PM CST on Thursday, February 12, 2026.