Overview
OUR MISSION: We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.
Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a persons cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name.
If you share a passion to make cancer care more human and to reimagine whats possible, we would love to meet you and build a future where every person with cancer feels truly cared for in every moment that matters.
Your Role As an Enrollment Specialist, your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey. This role reports to our Enrollment Specialist Manager and involves making outbound calls to 80-100 prospective members every day. You will surface member goals and priorities and help our care team understand the needs of the members you enroll. To ensure coverage, our schedule includes lunch and two breaks.
Within your first three months, you will:
Have completed virtual onboarding and training (three weeks) and be up to speed on Thyme Care systems, tools, technology, partners, and expectations. You will complete at least 80-100 outbound calls with prospective members each day.
Be comfortable with and correctly follow care team policies and procedures, escalation pathways, communications best practices, and documentation standards.
Reach out to eligible members to inform them of Thyme Cares services and ways we can support them in their cancer care journey. Build strong, trusting relationships with members, where listening and empathy are the foundation for every interaction.
Explain the benefits of Thyme Cares program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services.
Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs.
Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goals.
What Leads to Success
A member-first approach.
Youre personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives.
Move with purpose . Youre biased to action. You know how to identify and prioritize your initiatives needs, and do what it takes to ensure that urgent and important needs are acted on immediately.
Seek diverse perspectives . You are humble and proactively seek feedback from others. Youre always looking to learn and grow.
Metrics Focused.
You can hit your daily, weekly, and monthly goals and frequently exceed them.
Effective listener and communicator.
You are winsome and articulate, but you always start with listening and you hear what may not be voiced. You build rapport and great working relationships with members and colleagues.
Experience. A baseline knowledge of healthcare will be valuable. Ideally, 2+ years of experience in front office healthcare, a healthcare call center, or a patient-facing role at a healthcare startup.
Comfort with ambiguity.
You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand rapid changes to the business, strategy, organization, and priorities are normal.
Comfort with technology . Knowledge of Zoom, Google Suite, Slack, electronic health records, and learning new technology is important.
A quiet working space . Experience working in remote roles is important; you must operate in a quiet, secure environment and test your internet speed prior to starting to ensure our applications function as expected.
Our Values At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose.
This is a non-exempt, full-time position. The pay rate for this role is $24.03/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees.
Shifts for this role are 9:00am-5:30pm EST. Be prepared to work up to 2 holidays per year, compensated at a 1x hourly rate in addition to a 1.5x holiday rate.
We recognize a history of inequality in healthcare. We are committed to inclusion and celebrate a diversity of perspectives in reflection of our members and the people we serve. We are an equal opportunity employer.
Be cautious of recruitment fraud. Confirm that communications come from an official Thyme Care email.
#J-18808-Ljbffr
Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a persons cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name.
If you share a passion to make cancer care more human and to reimagine whats possible, we would love to meet you and build a future where every person with cancer feels truly cared for in every moment that matters.
Your Role As an Enrollment Specialist, your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey. This role reports to our Enrollment Specialist Manager and involves making outbound calls to 80-100 prospective members every day. You will surface member goals and priorities and help our care team understand the needs of the members you enroll. To ensure coverage, our schedule includes lunch and two breaks.
Within your first three months, you will:
Have completed virtual onboarding and training (three weeks) and be up to speed on Thyme Care systems, tools, technology, partners, and expectations. You will complete at least 80-100 outbound calls with prospective members each day.
Be comfortable with and correctly follow care team policies and procedures, escalation pathways, communications best practices, and documentation standards.
Reach out to eligible members to inform them of Thyme Cares services and ways we can support them in their cancer care journey. Build strong, trusting relationships with members, where listening and empathy are the foundation for every interaction.
Explain the benefits of Thyme Cares program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services.
Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs.
Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goals.
What Leads to Success
A member-first approach.
Youre personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives.
Move with purpose . Youre biased to action. You know how to identify and prioritize your initiatives needs, and do what it takes to ensure that urgent and important needs are acted on immediately.
Seek diverse perspectives . You are humble and proactively seek feedback from others. Youre always looking to learn and grow.
Metrics Focused.
You can hit your daily, weekly, and monthly goals and frequently exceed them.
Effective listener and communicator.
You are winsome and articulate, but you always start with listening and you hear what may not be voiced. You build rapport and great working relationships with members and colleagues.
Experience. A baseline knowledge of healthcare will be valuable. Ideally, 2+ years of experience in front office healthcare, a healthcare call center, or a patient-facing role at a healthcare startup.
Comfort with ambiguity.
You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand rapid changes to the business, strategy, organization, and priorities are normal.
Comfort with technology . Knowledge of Zoom, Google Suite, Slack, electronic health records, and learning new technology is important.
A quiet working space . Experience working in remote roles is important; you must operate in a quiet, secure environment and test your internet speed prior to starting to ensure our applications function as expected.
Our Values At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose.
This is a non-exempt, full-time position. The pay rate for this role is $24.03/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees.
Shifts for this role are 9:00am-5:30pm EST. Be prepared to work up to 2 holidays per year, compensated at a 1x hourly rate in addition to a 1.5x holiday rate.
We recognize a history of inequality in healthcare. We are committed to inclusion and celebrate a diversity of perspectives in reflection of our members and the people we serve. We are an equal opportunity employer.
Be cautious of recruitment fraud. Confirm that communications come from an official Thyme Care email.
#J-18808-Ljbffr