Mortgage Loan Processor
My City Home Loans, Inc. NMLS # 2468515, Grand Rapids, Michigan, us, 49528
Overview
We’re a work hard, play hard mortgage team that moves fast, supports each other, and takes serious pride in clean files and smooth closings. We don’t do “just enough.” We do white-glove service, strong teamwork, and step up when things get messy. If you like structure, accountability, and being the person, everyone trusts to land the plane…you’ll fit right in.
What This Role Really Is This is not a checkbox processor role. This is a file owner role.
You’ll take loans from application to closing - cradle to grave - and be the steady hand guiding the file, the borrower, the LO, and the third parties all the way to the finish line (even when there’s “just one more condition” standing in the way).
You’ll be the person who:
knows guidelines
understands disclosures inside and out
can spot problems before they become closing delays
communicates like a pro—especially when things get tense
What You’ll Be Doing
Loan File Ownership
Manage mortgage loans from submission through closing
Review files for completeness, accuracy, and guideline compliance
Ensure loans are structured correctly before underwriting
Proactively identify issues and present solutions - not just problems
Disclosures & Compliance
Strong working knowledge of:
Closing Disclosures (CD)
Change of Circumstance (COC) rules
Monitor fee changes and timing requirements
Work closely with team members to ensure disclosures stay compliant and clean
Condition Management
Read underwriting conditions and break them down into plain English
Clearly communicate needs to:
Loan Officers
Borrowers
Realtors (yes - even the ones who think they already know)
Keep files moving while maintaining quality
Borrower Experience
Deliver
white-glove service
Build trust with borrowers, especially when things get stressful
Handle tough conversations professionally and confidently
Be the calm, knowledgeable voice when the process gets overwhelming
Communication & Coordination
Work closely with LOs, underwriters, closers, title, insurance, and agents
Follow up without being asked
Keep everyone aligned on timelines and expectations
Solid understanding of agency and government guidelines (FNMA, Freddie, FHA, VA, USDA)
Know what it takes to perfect a file
Take pride in clean submissions and strong approvals
Own the outcome of the file - start to finish
What Makes You a Great Fit
Have mortgage processing experience and real guideline knowledge
Can manage multiple files without losing detail
Stay calm under pressure
Pivot quickly when priorities change
Don’t wait to be told what to do
Care about doing things right, not just fast
Can talk to a stressed borrower and turn the tone around
Are comfortable being the “go-to” person
Love solving problems
Catch things others miss
Like being trusted with responsibility
Enjoy a team that works hard but still has fun
What We Offer
A fast-paced, supportive team environment
Leadership that values accountability and initiative
A culture where effort is noticed
A place where strong processors are respected and relied on
Bottom Line We’re looking for someone who doesn’t just process loans - we’re looking for someone who owns the file, protects the borrower experience, and helps the team win.
#J-18808-Ljbffr
What This Role Really Is This is not a checkbox processor role. This is a file owner role.
You’ll take loans from application to closing - cradle to grave - and be the steady hand guiding the file, the borrower, the LO, and the third parties all the way to the finish line (even when there’s “just one more condition” standing in the way).
You’ll be the person who:
knows guidelines
understands disclosures inside and out
can spot problems before they become closing delays
communicates like a pro—especially when things get tense
What You’ll Be Doing
Loan File Ownership
Manage mortgage loans from submission through closing
Review files for completeness, accuracy, and guideline compliance
Ensure loans are structured correctly before underwriting
Proactively identify issues and present solutions - not just problems
Disclosures & Compliance
Strong working knowledge of:
Closing Disclosures (CD)
Change of Circumstance (COC) rules
Monitor fee changes and timing requirements
Work closely with team members to ensure disclosures stay compliant and clean
Condition Management
Read underwriting conditions and break them down into plain English
Clearly communicate needs to:
Loan Officers
Borrowers
Realtors (yes - even the ones who think they already know)
Keep files moving while maintaining quality
Borrower Experience
Deliver
white-glove service
Build trust with borrowers, especially when things get stressful
Handle tough conversations professionally and confidently
Be the calm, knowledgeable voice when the process gets overwhelming
Communication & Coordination
Work closely with LOs, underwriters, closers, title, insurance, and agents
Follow up without being asked
Keep everyone aligned on timelines and expectations
Solid understanding of agency and government guidelines (FNMA, Freddie, FHA, VA, USDA)
Know what it takes to perfect a file
Take pride in clean submissions and strong approvals
Own the outcome of the file - start to finish
What Makes You a Great Fit
Have mortgage processing experience and real guideline knowledge
Can manage multiple files without losing detail
Stay calm under pressure
Pivot quickly when priorities change
Don’t wait to be told what to do
Care about doing things right, not just fast
Can talk to a stressed borrower and turn the tone around
Are comfortable being the “go-to” person
Love solving problems
Catch things others miss
Like being trusted with responsibility
Enjoy a team that works hard but still has fun
What We Offer
A fast-paced, supportive team environment
Leadership that values accountability and initiative
A culture where effort is noticed
A place where strong processors are respected and relied on
Bottom Line We’re looking for someone who doesn’t just process loans - we’re looking for someone who owns the file, protects the borrower experience, and helps the team win.
#J-18808-Ljbffr