Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams, Farmington, Utah, United States, 84025
Overview
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Store associates strive to promptly resolve customer concerns, maintain high quality and visual standards, and achieve excellent customer service while meeting the store’s sales goals. Responsibilities
Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and in accordance with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition of assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Qualifications
Minimum Requirements:
Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted Driver’s License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications:
Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life, Career, and Connection with an inclusive team and commitment to our communities. Process to Get Started
Step 1 – Online Application: Find the role(s) that interest you on our Careers page and set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners. Step 2 – Digital Interview: Qualified candidates may be invited to complete a digital video interview via HireVue. The interview will consist of a few behavioral-based questions and can be completed on your own schedule, ideally within 7 days of invitation. Step 3 – In-Store Interview: Top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. Benefits and Compliance
Sherwin-Williams provides a range of benefits designed for employees. A general description of benefits offered can be found at http://www.myswbenefits.com/ and click on “Candidates” to view benefit offerings you may be eligible for if hired. Compensation decisions are based on various factors and the wage range is an estimate as of posting date. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract. As a VEVRAA Federal Contractor, priority referrals for Protected Veterans may be provided. Please be aware that recruiters will never request payment or sensitive personal information during the application process.
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Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Store associates strive to promptly resolve customer concerns, maintain high quality and visual standards, and achieve excellent customer service while meeting the store’s sales goals. Responsibilities
Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and in accordance with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition of assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Qualifications
Minimum Requirements:
Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted Driver’s License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications:
Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life, Career, and Connection with an inclusive team and commitment to our communities. Process to Get Started
Step 1 – Online Application: Find the role(s) that interest you on our Careers page and set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners. Step 2 – Digital Interview: Qualified candidates may be invited to complete a digital video interview via HireVue. The interview will consist of a few behavioral-based questions and can be completed on your own schedule, ideally within 7 days of invitation. Step 3 – In-Store Interview: Top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. Benefits and Compliance
Sherwin-Williams provides a range of benefits designed for employees. A general description of benefits offered can be found at http://www.myswbenefits.com/ and click on “Candidates” to view benefit offerings you may be eligible for if hired. Compensation decisions are based on various factors and the wage range is an estimate as of posting date. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract. As a VEVRAA Federal Contractor, priority referrals for Protected Veterans may be provided. Please be aware that recruiters will never request payment or sensitive personal information during the application process.
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