Customer Ops & Renewal Strategy Lead

A leading technology firm in Virginia is seeking a Customer Success Manager to own the CS tech stack and renewal forecasting. This role involves managing the end-to-end renewal process, optimizing platforms like Gainsight and Salesforce, and training CSMs in effective customer retention strategies. Candidates should have at least 4 years in Customer Operations or related fields within a B2B SaaS environment. The ideal applicant will drive metrics related to customer health and retention. #J-18808-Ljbffr