Overview
Preferred location: NYC This is a W2 engagement; the rate reflects a W2 engagement. We're seeking a Senior UX Designer to lead the design and development of our store-based loyalty program. In this role, you'll shape customer experiences that drive engagement and retention through innovative loyalty mechanics, mobile payment integration, and smart receipt technologies. You'll create compelling end-to-end experiences that seamlessly blend digital and in-store touchpoints, making loyalty participation intuitive and rewarding for customers. Responsibilities
Lead the UX strategy for our store-based loyalty program, balancing business goals with customer needs and technological capabilities Define the vision for how customers discover, join, engage with, and benefit from the product across all touch-points Develop a roadmap for evolving the experience, prioritizing features based on customer impact and business value Advocate for customer-centered design principles throughout the organization Design intuitive onboarding flows that clearly communicate program benefits and drive sign-ups Create seamless experiences for earning, tracking, and redeeming rewards Develop mobile payment integrations that simplify transactions Perform competitive analysis of existing solutions to identify opportunities for differentiation Extend a cohesive design system to work across digital and physical touch-points Design for accessibility to ensure the product is usable by all customers Develop interaction models that work effectively in time-constrained retail environments Partner with product management to define requirements and success metrics Work closely with developers to ensure technical feasibility while maintaining design integrity Collaborate with marketing and commercial teams to align product experiences with brand positioning Develop prototypes at varying fidelities to validate concepts with stakeholders and customers Create detailed specifications and assets for implementation Qualifications
10+ years of UX design experience, with at least 5 years focused on loyalty programs, retail experiences, or fintech products Portfolio demonstrating successful omnichannel experiences that bridge digital and physical touchpoints Experience designing for mobile payment systems, digital wallets, or POS interactions Strong understanding of loyalty program mechanics and customer motivation Expertise in user research methodologies and the ability to translate insights into actionable design decisions Excellent communication skills for articulating design rationale to diverse stakeholders Ability to balance business requirements with customer needs and technical constraints Tools & Technologies
Proficiency in design and prototyping tools
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Preferred location: NYC This is a W2 engagement; the rate reflects a W2 engagement. We're seeking a Senior UX Designer to lead the design and development of our store-based loyalty program. In this role, you'll shape customer experiences that drive engagement and retention through innovative loyalty mechanics, mobile payment integration, and smart receipt technologies. You'll create compelling end-to-end experiences that seamlessly blend digital and in-store touchpoints, making loyalty participation intuitive and rewarding for customers. Responsibilities
Lead the UX strategy for our store-based loyalty program, balancing business goals with customer needs and technological capabilities Define the vision for how customers discover, join, engage with, and benefit from the product across all touch-points Develop a roadmap for evolving the experience, prioritizing features based on customer impact and business value Advocate for customer-centered design principles throughout the organization Design intuitive onboarding flows that clearly communicate program benefits and drive sign-ups Create seamless experiences for earning, tracking, and redeeming rewards Develop mobile payment integrations that simplify transactions Perform competitive analysis of existing solutions to identify opportunities for differentiation Extend a cohesive design system to work across digital and physical touch-points Design for accessibility to ensure the product is usable by all customers Develop interaction models that work effectively in time-constrained retail environments Partner with product management to define requirements and success metrics Work closely with developers to ensure technical feasibility while maintaining design integrity Collaborate with marketing and commercial teams to align product experiences with brand positioning Develop prototypes at varying fidelities to validate concepts with stakeholders and customers Create detailed specifications and assets for implementation Qualifications
10+ years of UX design experience, with at least 5 years focused on loyalty programs, retail experiences, or fintech products Portfolio demonstrating successful omnichannel experiences that bridge digital and physical touchpoints Experience designing for mobile payment systems, digital wallets, or POS interactions Strong understanding of loyalty program mechanics and customer motivation Expertise in user research methodologies and the ability to translate insights into actionable design decisions Excellent communication skills for articulating design rationale to diverse stakeholders Ability to balance business requirements with customer needs and technical constraints Tools & Technologies
Proficiency in design and prototyping tools
#J-18808-Ljbffr