Account Support Specialist

2 days ago Be among the first 25 applicants
This range is provided by City Personnel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $60,000.00/yr - $65,000.00/yr
Direct message the job poster from City Personnel
Are you a customer-focused professional with a knack for building strong relationships and ensuring smooth client experiences? We are currently partnering with a reputable and expanding distribution company in Franklin, MA, that is looking to bring on an Account Support Specialist to enhance their growing team. This position is ideal for someone who thrives in a fast-paced setting, enjoys problem-solving, and takes pride in delivering exceptional service.
Company Highlights:
Competitive annual salary ranging from $60,000 to $65,000
Established company with ongoing growth and stability
Supportive, team-based culture with collaborative leadership
Comprehensive hands-on training provided
Key Responsibilities of the Account Support Specialist:
Act as the main liaison for a designated client portfolio, delivering outstanding support and communication
Oversee the full order process—from entry to delivery—ensuring accuracy and client satisfaction
Collaborate closely with internal teams including sales, logistics, and operations to fulfill customer needs
Manage purchase orders, draft quotes, and promptly respond to client inquiries
Monitor account performance, troubleshoot issues, and proactively identify areas for improvement
Keep client records and order details accurate and up to date within internal systems
Cultivate long-lasting client relationships to support continued partnership and business success
Qualifications for the Account Support Specialist:
Minimum of 2 years’ experience in customer service or account support, ideally in a distribution or manufacturing environment
Exceptional organizational skills and high attention to detail
Strong verbal and written communication abilities
Proficiency with Microsoft Office; experience with ERP systems is a plus
Capable of multitasking effectively in a deadline-driven environment
Team-oriented with a positive attitude and strong customer service orientation
Submit your resume today for immediate consideration!
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Please note: City Personnel offers extended interview hours from 7 am–7 pm upon request
City Personnel, Inc. is your trusted local recruitment partner based in Providence, RI. For nearly 20 years, we’ve been connecting top talent with leading companies right here in Rhode Island and Southern Massachusetts. Our deep understanding of the local job market allows us to offer personalized support and outstanding opportunities. Whether you're seeking temporary, temporary-to-permanent, or permanent positions, we’re here to help. Contact us today at (401) 331-2311 to find your perfect job match!
City Personnel is an Equal Opportunity Employer. We do not discriminate against applicants due to race, national origin, religion, marital status, military status, disability, gender, gender identity, sexual orientation, or other protected characteristics. If you need special accommodation for the application process, please contact us at admin@citypersonnel.net.
Seniority level Seniority level Associate
Employment type Employment type Full-time
Job function Job function Customer Service and Distribution
Industries Staffing and Recruiting
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Inferred from the description for this job Medical insurance
Vision insurance
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