Patient Engagement Specialist - West Coast
ConcertoCare, California, Missouri, United States, 65018
All Jobs > Patient Engagement Specialist - West Coast
Fully Remote • CA - Remote
Full-time
Overview
100% remote position supporting in Pacific Standard Time. 8 am to 5 pm Monday thru Friday PST Monthly Bonus Incentive 15 days of PTO and 3 Floating Holidays 8 paid holidays yearly Medical, Dental, Vision and 401k As the Patient Engagement Specialist, you will be the first contact for many of ConcertoCare’s patients. In this role, you will serve as a key organizational ambassador and educator. Daily the Patient Engagement Specialist will directly support patients and clinical teams to schedule the initial patient visits and support any needed patient intake requirements. Responsibilities
Engage patients via telephone in a friendly, supportive, and professional manner Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates Self-manage outreach work queue Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems) Schedule patient appointments when successful outreach Answer inbound calls to support and engage with new patients Maintain the highest levels of patient confidentiality Qualifications
1 year of experience in a healthcare, patient-oriented position. 1 year of experience in providing customer service. Sales experience and history of consistently achieving sales goals/metrics preferred. CNA/MA background is a plus. Call center experience is a plus. Demonstrated passion for extraordinary patient service. Base Salary/ Wage Range
$20.00 to $23.00 plus competitive incentive plan. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace
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100% remote position supporting in Pacific Standard Time. 8 am to 5 pm Monday thru Friday PST Monthly Bonus Incentive 15 days of PTO and 3 Floating Holidays 8 paid holidays yearly Medical, Dental, Vision and 401k As the Patient Engagement Specialist, you will be the first contact for many of ConcertoCare’s patients. In this role, you will serve as a key organizational ambassador and educator. Daily the Patient Engagement Specialist will directly support patients and clinical teams to schedule the initial patient visits and support any needed patient intake requirements. Responsibilities
Engage patients via telephone in a friendly, supportive, and professional manner Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates Self-manage outreach work queue Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems) Schedule patient appointments when successful outreach Answer inbound calls to support and engage with new patients Maintain the highest levels of patient confidentiality Qualifications
1 year of experience in a healthcare, patient-oriented position. 1 year of experience in providing customer service. Sales experience and history of consistently achieving sales goals/metrics preferred. CNA/MA background is a plus. Call center experience is a plus. Demonstrated passion for extraordinary patient service. Base Salary/ Wage Range
$20.00 to $23.00 plus competitive incentive plan. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace
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