## Lead Experience Designer**Why This Role Matters** clinical and operational decision, and athenahealth plays a leading role in helping providers access and use that data at scale. This role exists to bring clarity, direction, and momentum to the seams between systems, services, and people, especially where ownership spans teams, platforms, and operational groups. You’ll help ensure that data services are not only reliable, but predictable, transparent, and increasingly proactive, so care teams can rely on them with confidence, even as complexity grows.**Role Summary**As a **Lead Experience Designer**, you’ll own and shape the end-to-end service experience that enables safe, reliable data migration into athenaOne, powered by our data import capabilities. You’ll set direction across seams, connecting customer experience, internal operations, and platform capabilities into a coherent service model. You’ll design how customers and internal teams request, configure, monitor, and resolve data migrations, connecting customer-facing tools with the operational and technical systems behind them. This is a hands-on Lead IC role focused on a clearly defined service area that plays an outsized role in onboarding success. You’ll establish experience with north stars, ground decisions in research, and use systems thinking to guide teams through complexity and ambiguity. You’ll be expected to use AI as a first-class design lever, both to accelerate design work and to improve how the service itself operates.Own the end-to-end service experience for data migration and imports, from initial request and setup through monitoring, issue resolution, and steady-state operationContribute to experience design for bulk data movement (e.g., migrations or exports) as priorities evolve 7+ years of experience in UX, service design, or experience design, ideally in complex, data-rich, or regulated domains Strong service design skills (journey mapping, blueprinting, systems thinking) paired with hands-on execution ability Demonstrated experience working closely with engineers and technical teams in iterative development environments **Nice to have:** Healthcare or health tech experience; familiarity with data movement or interoperability concepts (e.g., FHIR, HL7); experience designing population health or VBC workflows; experience designing AI-assisted services. In this role, you’ll work on one of the most consequential services we offer, at the intersection of data, AI, and trust, where design sets direction and brings clarity to highly complex systems. You’ll have the autonomy to lead within a clearly defined scope, the space to experiment responsibly, and the opportunity to shape how AI-enabled healthcare systems are experienced by the people who rely on them every day.***About athenahealth******Our vision:*** *In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.****Our company culture:*** *Our talented**employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.****Our DEI commitment:*** *Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.****What we can do for you:****Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative**workspaces* — *some offices even welcome dogs.**We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,**full-time. With consistent communication and digital collaboration tools, athenahealth**enables**employees to find a balance that feels fulfilling and productive for each individual situation.**In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.**Learn more about our culture and benefits here: athenahealth.com/careers*
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