Director of Business Operations
McCloskey Partners, LLC, Leith-Hatfield, Pennsylvania, United States
Director of Business Operations (Sales and Retention)
Schedule
Monday–Thursday: 10:00 AM – 6:00 PM (Summer: 9:00 AM – 5:00 PM)
Two evenings per week until 7:00 PM (Summer: until 6:00 PM)
Fridays: Fully remote / virtual
Our client is a premier sports performance facility serving female athletes. They specialize in long-term athletic development, injury prevention, and high-performance training in a professional, data-driven environment.
They are a female-athlete-only sports performance facility, serving 200+ athletes year-round with seasonal team training that expands our reach to 300+ athletes.
This role owns our revenue and operations engine, including:
Sales and renewals systems
CRM and automation
Client value and retention strategy
Team training growth and forecasting
You will work directly with the Founder & CEO to design, implement, and optimize the systems that prepare RelentlessAthletics for its next growth phase and future expansion.
This role is ideal for someone who enjoys building systems, owning numbers, leading with accountability, and contributing to a mission-driven organization focused on developing female athletes.
The Director of Business Operations (Sales, Retention, and Growth) owns the business engine of RelentlessAthletics. This is a sales focused leadership role responsible for building, executing, and optimizing the systems that drive revenue and retention, including:
Daily sales and enrollment
Team training growth
Retention and renewal conversations
Payroll oversight and core business administration
Data tracking, reporting, and analysis
In the current phase of the business, this role will be directly involved in both leadership and execution. The explicit mandate is to build systems, processes, and automations that reduce manual administrative work over time and support sustainable scale.
Key Responsibilities
Sales & Retention (Primary Responsibility)
Drive growth in member acquisition and retention
Personally handle inbound and outbound sales calls
Responsible for assessment → membership conversion
Expand and lead team training sales, renewals, and follow-ups
Conduct retention, upgrade, downgrade, and pause conversations with parents
Improve assessment close rates through scripts, follow-up cadence, and response time
Business Operations, Administration & Payroll
Oversee front-end business workflows (sales → onboarding → virtual admin handoff)
Oversee and execute payroll accurately and on time
Coordinate payroll inputs (hours, approvals, corrections)
Ensure compliance with payroll processes and deadlines
Systems, Automation & Reporting
Review and interpret key business metrics (net growth, client value, team training revenue)
Build and deliver weekly business reports and insights
Identify trends, gaps, and opportunities in performance data
Propose and implement solutions based on findings
Improve CRM usage, tracking, and follow-up workflows
Use automation and AI tools to reduce repetitive manual tasks
Deliver clear business reporting and insights
Support training leadership staff with business context and solutions
Leadership & Internal Alignment
Support the Director of Training by sharing the business context
Ensure alignment between sales, operations, and athlete experience
Ideal Background & Experience
Strong sales background required (phone sales, enrollment, or service-based sales)
Business operations experience required, including:
reviewing and interpreting performance metrics
building and delivering reports
overseeing payroll processes
Identify operational and performance issues, analyze supporting data, and propose actionable solutions that drove measurable improvements.
Comfortable working with data related to leads, conversion, retention, and payroll
Experience improving CRM systems, workflows, or processes
Organized, analytical, and execution-focused
Confident, results-driven communicator with a strong sales mindset
Enjoys building structures in growing businesses
#J-18808-Ljbffr
Monday–Thursday: 10:00 AM – 6:00 PM (Summer: 9:00 AM – 5:00 PM)
Two evenings per week until 7:00 PM (Summer: until 6:00 PM)
Fridays: Fully remote / virtual
Our client is a premier sports performance facility serving female athletes. They specialize in long-term athletic development, injury prevention, and high-performance training in a professional, data-driven environment.
They are a female-athlete-only sports performance facility, serving 200+ athletes year-round with seasonal team training that expands our reach to 300+ athletes.
This role owns our revenue and operations engine, including:
Sales and renewals systems
CRM and automation
Client value and retention strategy
Team training growth and forecasting
You will work directly with the Founder & CEO to design, implement, and optimize the systems that prepare RelentlessAthletics for its next growth phase and future expansion.
This role is ideal for someone who enjoys building systems, owning numbers, leading with accountability, and contributing to a mission-driven organization focused on developing female athletes.
The Director of Business Operations (Sales, Retention, and Growth) owns the business engine of RelentlessAthletics. This is a sales focused leadership role responsible for building, executing, and optimizing the systems that drive revenue and retention, including:
Daily sales and enrollment
Team training growth
Retention and renewal conversations
Payroll oversight and core business administration
Data tracking, reporting, and analysis
In the current phase of the business, this role will be directly involved in both leadership and execution. The explicit mandate is to build systems, processes, and automations that reduce manual administrative work over time and support sustainable scale.
Key Responsibilities
Sales & Retention (Primary Responsibility)
Drive growth in member acquisition and retention
Personally handle inbound and outbound sales calls
Responsible for assessment → membership conversion
Expand and lead team training sales, renewals, and follow-ups
Conduct retention, upgrade, downgrade, and pause conversations with parents
Improve assessment close rates through scripts, follow-up cadence, and response time
Business Operations, Administration & Payroll
Oversee front-end business workflows (sales → onboarding → virtual admin handoff)
Oversee and execute payroll accurately and on time
Coordinate payroll inputs (hours, approvals, corrections)
Ensure compliance with payroll processes and deadlines
Systems, Automation & Reporting
Review and interpret key business metrics (net growth, client value, team training revenue)
Build and deliver weekly business reports and insights
Identify trends, gaps, and opportunities in performance data
Propose and implement solutions based on findings
Improve CRM usage, tracking, and follow-up workflows
Use automation and AI tools to reduce repetitive manual tasks
Deliver clear business reporting and insights
Support training leadership staff with business context and solutions
Leadership & Internal Alignment
Support the Director of Training by sharing the business context
Ensure alignment between sales, operations, and athlete experience
Ideal Background & Experience
Strong sales background required (phone sales, enrollment, or service-based sales)
Business operations experience required, including:
reviewing and interpreting performance metrics
building and delivering reports
overseeing payroll processes
Identify operational and performance issues, analyze supporting data, and propose actionable solutions that drove measurable improvements.
Comfortable working with data related to leads, conversion, retention, and payroll
Experience improving CRM systems, workflows, or processes
Organized, analytical, and execution-focused
Confident, results-driven communicator with a strong sales mindset
Enjoys building structures in growing businesses
#J-18808-Ljbffr