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Service Account Manager, MW & SE

Andritz AG, Muncy, Pennsylvania, United States

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Job title: Service Account Manager, MW & SE Job family: Sales, Marketing & Product Management

Business area: Pulp & Paper Service

Contract location: Muncy, PA, US

Working location: Indiana, Ohio, Kentucky, Michigan, or Wisconsin

Location type: Remote

Contract type: Permanent

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Overview This position is to provide sales coverage for the Midwest Southeast USA region (Indiana, Ohio, Kentucky, Michigan, Wisconsin). The SAM will be responsible for selling the products for the Paper Service Divisions.

Responsibilities

Be the primary point of contact to build new and long-term relationships with customers

Continually look for ways to improve account growth through clear understanding of clients' objectives and goals

Ability to drive client retention and satisfaction throughout the territory

Serve as a liaison between the client and internal teams

Maintain organized and detailed territory records in the Company’s CRM system

Represents all product lines assigned on each mill visit

Responsible for the territory forecasts, budgets and cost controls

Develop and adhere to processes and workflows, as it relates to account success

Provide input on new processes and workflows as needed and assist with implementing these processes

Performs other duties and responsibilities as required

Education, professional experience and qualification

B.S. degree in Engineering or 5 years’ experience in Pulp and Paper

Exceptional communication skills (verbal and written) and interpersonal skills

Sales experience and established relationships with the customers in the region is preferred.

Knowledge of the Andritz Stock Preparation and Paper Machine Service product lines is required.

Willingness to travel- 80% of time will be spent in the field

Demonstrated ability to prioritize when multiple tasks require attention

Physical and Mental Qualifications Position performed in an office and/or home office-remote environment. Frequent visits to mills and manufacturing facilities are required. Environment: Exposure to varying temperatures, noise levels, dust, dirt, fumes, welding machines, heavy duty magnets and manual/remote controlled devices using radio signals. Physical conditions for position: sit, stand, walk, bend, reach, push, pull, kneel, stoop, crouch, climb, ascend/descend stairs, lifting up to 25 lbs. Must have visual acuity, excellent mobility, good hearing, manual dexterity, good balance, ability to endure long hours, and wear required personal protective equipment. All tasks performed with or without reasonable accommodations.

Willing to travel approximately 80% of the time

Additional Information We are an AA/EEO/Veterans/Disabled Employer.

Legal status to work in the US is required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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