Sherman Oaks Fashion Square- Sales Associate II for - Sherman Oaks, CA, US - loc
Tapestry, Inc., California, Missouri, United States, 65018
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Sales Associate Job Description
The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
SALES FLOOR
— Understands organizational objectives and makes decisions that align with Company priorities; takes ownership and delivers results while tracking personal and store metrics; develops personal sales and clienteling strategies with management; creates short- and long-term strategies to achieve personal metrics and performance goals; owns personal survey results and builds plans for improvement; represents Coach as a brand ambassador; demonstrates Coach’s Selling and Service expectations at all times; understands changes in local market and supports local sales strategies; drives business through sales strategies, clienteling, sourcing new customers and maintaining productive relationships; communicates fashion awareness and knowledge of competition; provides in-depth product knowledge, features, benefits, current offerings and overall product value; communicates current pricing and promotions; discusses product features and cross-sells effectively; tailors approach to customer needs; attends to unique shopping needs of each customer; works with multiple customers, follows up consistently, and uses selling techniques to contribute to store results; builds lasting relationships and clienteling with Coach tools; creates enthusiasm for a shared vision and promotes a team selling environment; fosters teamwork and collaboration with internal and external customers; remains solution oriented and adaptable; welcomes feedback and maintains a calm, professional demeanor.
OPERATIONS
— Completes daily tasks without impacting service or Coach standards; maintains store, backroom, cash wrap and visual merchandising to Coach standards; keeps selling floor clean and organized; adheres to POS, Operations and Asset Protection procedures; replenishes inventory on the sales floor as needed; supports inventory processes, processes shipments, stocks shelves, replenishes floor and maintains organization; supports cash-wrap for purchases, returns and exchanges; efficiently processes customer transactions; assists with organizing functional areas and maintaining visual merchandising expectations.
Competencies
Drive For Results : Consistently exceeds goals and is a top performer; focuses on the bottom line and pushes self and others for results.
Customer Focus : Dedicated to meeting internal and external customer expectations; uses customer information to improve products and services; builds trust and respects customers.
Creativity : Generates new, unique ideas; makes connections among unrelated notions; adds value in brainstorming settings.
Interpersonal Savvy : Relates well to diverse people; builds rapport and constructive relationships; uses diplomacy and tact; handles tense situations comfortably.
Learning on The Fly : Learns quickly when facing new problems; open to change; analyzes successes and failures to improve; experiments to find solutions.
Perseverance : Demonstrates energy and drive to finish; persists in the face of resistance.
Dealing with Ambiguity : Handles change well; can act without the total picture; comfortable with risk and uncertainty.
Qualifications
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment; current knowledge of fashion trends and competition.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (using iPad/laptop, Mobile POS and Internet), walkie talkie usage, read price and product release sheets.
Physical:
Ability to work at a fast pace; communicate effectively; maneuver the sales floor, stock room and shelves; climb, bend and kneel; frequently lift up to 25 pounds and up to 50 pounds for shipments or transfers.
Schedule:
Ability to meet scheduling and availability expectations, including nights, weekends and holidays with high retail traffic.
Note: This document is a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements.
Company and EEO Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position. Decisions are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis.
Ada and Disability
(ADA) — Tapestry will provide reasonable accommodations for disabilities or religious beliefs. If you require accommodations to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.
Base Pay Range
$15.00 TO $20.00 per hour. Tapestry complies with minimum wage requirements and applicable pay laws based on city, county, and state regulations.
Benefits General Description of All Benefits: Health benefits (medical, dental, vision), life insurance and disability insurance; 401(k) plan and paid time off for wellness and vacations. General Description of Other Compensation: Discounts on products and incentive compensation.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Sales Associate Job Description
The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
SALES FLOOR
— Understands organizational objectives and makes decisions that align with Company priorities; takes ownership and delivers results while tracking personal and store metrics; develops personal sales and clienteling strategies with management; creates short- and long-term strategies to achieve personal metrics and performance goals; owns personal survey results and builds plans for improvement; represents Coach as a brand ambassador; demonstrates Coach’s Selling and Service expectations at all times; understands changes in local market and supports local sales strategies; drives business through sales strategies, clienteling, sourcing new customers and maintaining productive relationships; communicates fashion awareness and knowledge of competition; provides in-depth product knowledge, features, benefits, current offerings and overall product value; communicates current pricing and promotions; discusses product features and cross-sells effectively; tailors approach to customer needs; attends to unique shopping needs of each customer; works with multiple customers, follows up consistently, and uses selling techniques to contribute to store results; builds lasting relationships and clienteling with Coach tools; creates enthusiasm for a shared vision and promotes a team selling environment; fosters teamwork and collaboration with internal and external customers; remains solution oriented and adaptable; welcomes feedback and maintains a calm, professional demeanor.
OPERATIONS
— Completes daily tasks without impacting service or Coach standards; maintains store, backroom, cash wrap and visual merchandising to Coach standards; keeps selling floor clean and organized; adheres to POS, Operations and Asset Protection procedures; replenishes inventory on the sales floor as needed; supports inventory processes, processes shipments, stocks shelves, replenishes floor and maintains organization; supports cash-wrap for purchases, returns and exchanges; efficiently processes customer transactions; assists with organizing functional areas and maintaining visual merchandising expectations.
Competencies
Drive For Results : Consistently exceeds goals and is a top performer; focuses on the bottom line and pushes self and others for results.
Customer Focus : Dedicated to meeting internal and external customer expectations; uses customer information to improve products and services; builds trust and respects customers.
Creativity : Generates new, unique ideas; makes connections among unrelated notions; adds value in brainstorming settings.
Interpersonal Savvy : Relates well to diverse people; builds rapport and constructive relationships; uses diplomacy and tact; handles tense situations comfortably.
Learning on The Fly : Learns quickly when facing new problems; open to change; analyzes successes and failures to improve; experiments to find solutions.
Perseverance : Demonstrates energy and drive to finish; persists in the face of resistance.
Dealing with Ambiguity : Handles change well; can act without the total picture; comfortable with risk and uncertainty.
Qualifications
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment; current knowledge of fashion trends and competition.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (using iPad/laptop, Mobile POS and Internet), walkie talkie usage, read price and product release sheets.
Physical:
Ability to work at a fast pace; communicate effectively; maneuver the sales floor, stock room and shelves; climb, bend and kneel; frequently lift up to 25 pounds and up to 50 pounds for shipments or transfers.
Schedule:
Ability to meet scheduling and availability expectations, including nights, weekends and holidays with high retail traffic.
Note: This document is a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements.
Company and EEO Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position. Decisions are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis.
Ada and Disability
(ADA) — Tapestry will provide reasonable accommodations for disabilities or religious beliefs. If you require accommodations to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.
Base Pay Range
$15.00 TO $20.00 per hour. Tapestry complies with minimum wage requirements and applicable pay laws based on city, county, and state regulations.
Benefits General Description of All Benefits: Health benefits (medical, dental, vision), life insurance and disability insurance; 401(k) plan and paid time off for wellness and vacations. General Description of Other Compensation: Discounts on products and incentive compensation.
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