Job Summary
We are looking for a
Senior Helpdesk Specialist
to provide onsite IT support for our Buena Park office and assist with U.S. Helpdesk operations. This role focuses on
end-user support, office IT maintenance , and
cloud desktop / VM project support . The ideal candidate is hands-on, customer-focused, and comfortable working onsite with minimal supervision.
Key Responsibilities Provide onsite and remote support for
Windows desktops, laptops, and peripherals Support
printers, scanners, and office IT equipment Provide daily support for
corporate email systems (Microsoft 365 / Exchange Online) Assist with
cloud desktop / virtual machine (VM) projects , including user support and troubleshooting Perform user onboarding/offboarding and basic account support Serve as primary IT support for the Buena Park office and all US users Document issues and solutions, and escalate when needed Requirements
3+ years of experience in
IT Helpdesk / Desktop Support Strong experience with
Windows OS and end-user support Experience supporting
printers, scanners, and office devices Experience with
Microsoft 365 / Outlook / Exchange Online Basic understanding of
cloud desktops, VMs, or VDI environments Strong communication and customer service skills Ability to work
onsite
and independently Preferred Qualifications
Experience with
Azure Virtual Desktop, VMware, or Citrix Basic networking knowledge (LAN / Wi-Fi) Experience supporting IT projects or office rollouts Work Arrangement
Onsite role
- Buena Park, CA Occasional after-hours or weekend support may be required BENEFITS
Medical insurance Dental insurance Vision insurance Paid Time Off
#ZR
Salary Description
$70k - $75k/yr
We are looking for a
Senior Helpdesk Specialist
to provide onsite IT support for our Buena Park office and assist with U.S. Helpdesk operations. This role focuses on
end-user support, office IT maintenance , and
cloud desktop / VM project support . The ideal candidate is hands-on, customer-focused, and comfortable working onsite with minimal supervision.
Key Responsibilities Provide onsite and remote support for
Windows desktops, laptops, and peripherals Support
printers, scanners, and office IT equipment Provide daily support for
corporate email systems (Microsoft 365 / Exchange Online) Assist with
cloud desktop / virtual machine (VM) projects , including user support and troubleshooting Perform user onboarding/offboarding and basic account support Serve as primary IT support for the Buena Park office and all US users Document issues and solutions, and escalate when needed Requirements
3+ years of experience in
IT Helpdesk / Desktop Support Strong experience with
Windows OS and end-user support Experience supporting
printers, scanners, and office devices Experience with
Microsoft 365 / Outlook / Exchange Online Basic understanding of
cloud desktops, VMs, or VDI environments Strong communication and customer service skills Ability to work
onsite
and independently Preferred Qualifications
Experience with
Azure Virtual Desktop, VMware, or Citrix Basic networking knowledge (LAN / Wi-Fi) Experience supporting IT projects or office rollouts Work Arrangement
Onsite role
- Buena Park, CA Occasional after-hours or weekend support may be required BENEFITS
Medical insurance Dental insurance Vision insurance Paid Time Off
#ZR
Salary Description
$70k - $75k/yr