Salesforce Agentforce Specialist: AI-Driven Service

A leading IT services provider based in Washington, DC is seeking a Salesforce Agentforce Specialist to optimize Salesforce tools for a government contact center. This role involves configuring Agentforce features, enhancing AI-driven support capabilities, and collaborating with customer service teams. The ideal candidate will have active Salesforce Agentforce certification, hands-on experience with Service Cloud, and a solid understanding of case management workflows. This position ensures accurate case handling and improves service efficiency. #J-18808-Ljbffr