Hospital / Institutional Customer Representative - Bronx and Westchester, NY
Merck, Boston, Massachusetts, us, 02298
Overview
Job Description The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and supports our customer-centric business model. He/she works with the Hospital Customer Team to understand Health Care Provider (HCP) customer needs, supports pull-through activities relative to the customer strategy, and helps ensure the company is viewed as delivering value and better health outcomes to healthcare professionals and their patients. The primary activities include: Communicating about products in a way that is meaningful and relevant to each customer; customizing discussions and client interactions based on understanding of customer needs Engaging in informed discussions about products with HCP customers, knowing when/how to seek and provide additional information For select customer accounts, acting as the primary point of contact; meeting with key customers/personnel to understand practice structure, business model, key influencers (MCOs, employers, state/local regulations)/network structure, customer needs, and identifying business opportunities Coordinating with the customer team to develop customer strategy for select accounts/HCPs, outlining strategy for interactions/relationships, solutions, and potential offerings Partnering with National Account Executives (NAEs) to maintain focus on Managed Care pull-through Sharing learning and best practices from one customer to help others meet their needs Demonstrating a focus on better health outcomes (beyond acquisition, considering the HCP and patient experience) Providing input into resource allocation decisions across customers Identifying and selecting programs/services from the company’s resources to address customer needs Working with solutions group (HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address customer needs Maintaining current understanding of practice structure, business model, key influencers/network structure, and making information available to relevant stakeholders Collaborating and communicating effectively with the extended in-scope customer team to ensure a consistent customer experience across divisions; ensuring integration with NAEs, Vaccines personnel, HMS Manager, Solutions Consultant, CSS, RMD, and other key stakeholders to share customer learning and support needs Exhibiting excellence in Account Management, External Market Focus, and 1:1 Customer Interactions Influencing beyond geography or product area Implementing approved resources, programs, and messages to address customer and company needs Creating awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible customers, including discussing approved contract details Territory Information: This territory covers the Bronx and Westchester, NY. The selected Sales Representative must reside within the territory. Overnight travel may be required. Travel percentage varies based on location within the geography. Qualifications
Education Minimum Requirements: Bachelor’s Degree with 3 (36 months) or more years of Sales experience
OR
a minimum of high school diploma with at least 6 years of equivalent experience (which could include professional sales, experience in marketing, military or healthcare/scientific fields that are not sales-related). Required: Prior experience in a scientific field or healthcare environment Previous sales experience Experience developing new business opportunities with existing customers Experience establishing new customer relationships Understanding of our company’s products and therapeutic areas Consistent performer in most competency areas Valid driver’s license Preferred: Prior consulting or customer service experience Experience developing and executing a plan for engaging customers and meeting needs Understanding of Headquarters operations Ability to analyze metrics to assess progress against objectives Hospital/Institutional sales experience Our Human Health Division maintains a “patient first, profits later” ideology. The organization includes sales, marketing, market access, digital analytics, and other professionals who are passionate about bringing medicines to customers worldwide. Required Skills: Account Management, Account Planning, Adaptability, Anti-Infective, Business Management, Business Model Development, Business Opportunities, Client Communication, Customer Experience Design, Customer Experience Management, Customer Experience Strategy, Customer Feedback Management, Customer Rapport, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics Preferred Skills: Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld) Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) US and Puerto Rico Residents Only: We are committed to inclusion and provide equal opportunities to all candidates. If you need an accommodation during the application or hiring process, please click here (https://survey.sogosurvey.com/r/aCdfqL). As an Equal Employment Opportunity Employer, we prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other legally protected characteristics. As a federal contractor, we comply with affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under U.S. EEO laws, visit:
EEOC Know Your Rights . U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will follow a Hybrid work model. This model and its details are described in the posting. Some roles are remote or field-based as noted. The salary range for this role is $106,200.00 - $167,200.00. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive benefits package (medical, dental, vision, retirement benefits including 401(k), paid holidays, vacation, and sick days). More information is available at https://jobs.merck.com/us/en/compensation-and-benefits. You can apply for this role through https://jobs.merck.com/us/en or via the Workday Jobs Hub if you are a current employee. The application deadline is stated on this posting. San Francisco Residents Only:
We will consider qualified applicants with arrest and conviction records in compliance with the San Francisco Fair Chance Ordinance. Los Angeles Residents Only:
We will consider all qualified applicants in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring. Search Firm Representatives Please Read Carefully Merck & Co., Inc. does not accept unsolicited assistance from search firms. Submissions by search firms without a valid written agreement will be the property of the company. No fee will be paid in the absence of a signed agreement. Please, no phone calls or emails. Employee Status:
Regular Relocation:
No relocation VISA Sponsorship:
No Travel Requirements:
10% Flexible Work Arrangements:
Remote Shift:
Not Indicated Valid Driving License:
Yes Hazardous Material(s):
n/a Job Posting End Date:
02/14/2026 Requisition ID:
R382723
#J-18808-Ljbffr
Job Description The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and supports our customer-centric business model. He/she works with the Hospital Customer Team to understand Health Care Provider (HCP) customer needs, supports pull-through activities relative to the customer strategy, and helps ensure the company is viewed as delivering value and better health outcomes to healthcare professionals and their patients. The primary activities include: Communicating about products in a way that is meaningful and relevant to each customer; customizing discussions and client interactions based on understanding of customer needs Engaging in informed discussions about products with HCP customers, knowing when/how to seek and provide additional information For select customer accounts, acting as the primary point of contact; meeting with key customers/personnel to understand practice structure, business model, key influencers (MCOs, employers, state/local regulations)/network structure, customer needs, and identifying business opportunities Coordinating with the customer team to develop customer strategy for select accounts/HCPs, outlining strategy for interactions/relationships, solutions, and potential offerings Partnering with National Account Executives (NAEs) to maintain focus on Managed Care pull-through Sharing learning and best practices from one customer to help others meet their needs Demonstrating a focus on better health outcomes (beyond acquisition, considering the HCP and patient experience) Providing input into resource allocation decisions across customers Identifying and selecting programs/services from the company’s resources to address customer needs Working with solutions group (HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address customer needs Maintaining current understanding of practice structure, business model, key influencers/network structure, and making information available to relevant stakeholders Collaborating and communicating effectively with the extended in-scope customer team to ensure a consistent customer experience across divisions; ensuring integration with NAEs, Vaccines personnel, HMS Manager, Solutions Consultant, CSS, RMD, and other key stakeholders to share customer learning and support needs Exhibiting excellence in Account Management, External Market Focus, and 1:1 Customer Interactions Influencing beyond geography or product area Implementing approved resources, programs, and messages to address customer and company needs Creating awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible customers, including discussing approved contract details Territory Information: This territory covers the Bronx and Westchester, NY. The selected Sales Representative must reside within the territory. Overnight travel may be required. Travel percentage varies based on location within the geography. Qualifications
Education Minimum Requirements: Bachelor’s Degree with 3 (36 months) or more years of Sales experience
OR
a minimum of high school diploma with at least 6 years of equivalent experience (which could include professional sales, experience in marketing, military or healthcare/scientific fields that are not sales-related). Required: Prior experience in a scientific field or healthcare environment Previous sales experience Experience developing new business opportunities with existing customers Experience establishing new customer relationships Understanding of our company’s products and therapeutic areas Consistent performer in most competency areas Valid driver’s license Preferred: Prior consulting or customer service experience Experience developing and executing a plan for engaging customers and meeting needs Understanding of Headquarters operations Ability to analyze metrics to assess progress against objectives Hospital/Institutional sales experience Our Human Health Division maintains a “patient first, profits later” ideology. The organization includes sales, marketing, market access, digital analytics, and other professionals who are passionate about bringing medicines to customers worldwide. Required Skills: Account Management, Account Planning, Adaptability, Anti-Infective, Business Management, Business Model Development, Business Opportunities, Client Communication, Customer Experience Design, Customer Experience Management, Customer Experience Strategy, Customer Feedback Management, Customer Rapport, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics Preferred Skills: Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld) Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) US and Puerto Rico Residents Only: We are committed to inclusion and provide equal opportunities to all candidates. If you need an accommodation during the application or hiring process, please click here (https://survey.sogosurvey.com/r/aCdfqL). As an Equal Employment Opportunity Employer, we prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other legally protected characteristics. As a federal contractor, we comply with affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under U.S. EEO laws, visit:
EEOC Know Your Rights . U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will follow a Hybrid work model. This model and its details are described in the posting. Some roles are remote or field-based as noted. The salary range for this role is $106,200.00 - $167,200.00. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive benefits package (medical, dental, vision, retirement benefits including 401(k), paid holidays, vacation, and sick days). More information is available at https://jobs.merck.com/us/en/compensation-and-benefits. You can apply for this role through https://jobs.merck.com/us/en or via the Workday Jobs Hub if you are a current employee. The application deadline is stated on this posting. San Francisco Residents Only:
We will consider qualified applicants with arrest and conviction records in compliance with the San Francisco Fair Chance Ordinance. Los Angeles Residents Only:
We will consider all qualified applicants in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring. Search Firm Representatives Please Read Carefully Merck & Co., Inc. does not accept unsolicited assistance from search firms. Submissions by search firms without a valid written agreement will be the property of the company. No fee will be paid in the absence of a signed agreement. Please, no phone calls or emails. Employee Status:
Regular Relocation:
No relocation VISA Sponsorship:
No Travel Requirements:
10% Flexible Work Arrangements:
Remote Shift:
Not Indicated Valid Driving License:
Yes Hazardous Material(s):
n/a Job Posting End Date:
02/14/2026 Requisition ID:
R382723
#J-18808-Ljbffr