Business Development Manager (Sr. Manager Provider, Engagement & Outreach) - Mou
Mount Sinai Medical Center, New York, New York, us, 10261
Overview
Mount Sinai is one of the largest U.S. health systems with a strong reputation for quality of care (18th ranked hospital in the U.S.) and research/education (18th ranked medical school in the U.S.). We have ~40,000 employees working together to provide billions of dollars in high-quality care each year for millions of patients. We are accelerating a transition to a business model focused on population health management – our goal is to keep entire communities healthy and out of the hospital. Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise. MSHP is a fast growing business unit within Mount Sinai and is looking for team members who: Are comfortable “playing up” and “playing down” as needed to accomplish business objectives Work productively amidst ambiguity Thrive in fast-paced work environments Seek to improve the status quo Within MSHP, the Physician Engagement and Clinical Operations Team are the eyes and the ears of the organization with regards to the implementation all strategic initiatives to the provider network of over 3600+ physicians. The Provider Engagement Team seeks a (Senior) Manager, Provider Engagement and Outreach to ensure optimal results in recruitment, clinical operations, education, servicing and ongoing relationship management with MSHP physicians and practices to meet key population health goals. This position is responsible for engaging with MSHP employed and voluntary CIN practices and acts as the subject matter expert on population health operations, provide consultation and education to MSHP physician members, establish and maintain a strong relationship with the physician and their practice staff and supporting change management. This role will report to the Senior Director, Clinical Integration and Care Standardization. Responsibilities
Responsibilities Include: developing a comprehensive knowledge of MSHP hospital and physician practices to build and manage a physician engagement and partnership strategy focused on creating a sense of community and improving MSHP’s market share Develops and directs implementation of adequate provider education/training activities for participating providers to assure provider satisfaction and issue resolution. Responsible for in-person, scheduled visits to physician offices to engage and communicate with providers in the CIN regarding participation requirements, clinical performance targets, quality improvement operations, care gaps and patient engagement opportunities, MSHP clinical programs/resources, population health strategies, clinical integration, incentive programs and other topics. Implements PDSA cycle for improving practice operations with the goals of increasing efficiency and population health outcomes Recruits providers for Clinical Integration Network (CIN) participation consistent with MSHP network development strategies and participation standards. Develops strategic action plans and corresponding quality improvement projects to help physicians and practices meet key population health goals around quality, efficiency, and other domains Ensures operations run according to institutional and departmental policies and in accordance with any government or regulatory requirements as applicable. Communicates to CIN providers on issues related to payer contracts, payer policies and procedures. Builds a familiarity with different Electronic Medical Record (EMR) systems to help guide practices in workflows, documentation, and reporting for population health management Assists in the development of presentations to communicate the CIN goals and progress of various initiatives to department leaders and with key external stakeholder groups. Delivers presentations to internal and external stakeholders as required. Establishes and maintains collaborative relationships within and outside of the Health System in order to support CIN initiatives. Assists Senior Director to build initiatives that aim to maintain consistent, strategic approaches to provider engagement across the network Shares appropriate data with CIN providers to demonstrate how MSHP methodology has driven improvements in performance and improved finances, to engage provider support. Engages providers in the CIN regarding value-based contract participation and contract details as directed. Drives the implementation and ongoing process of provider education and training. Simplifies the physicians’ relationship with MSHP while working to identify and address improvement opportunities, executing plans and delivering key messages to physicians and office staff. Works with Senior Director regarding provider notifications, communications, provider satisfaction surveys, regular provider panel status verification, provider roster validation, provider claim issue support beyond the Financial Billing department and credentialing issues. Implements programs and tactics to improve engagement of employed physicians. Partners with internal teams to improve alignment of MSHP brand, communication and engagement across markets. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Other responsibilities as needed Qualifications
Education and Experience Bachelor’s Degree Required, Master’s Degree Preferred. Minimum of 5 years of experience in provider engagement, clinical operations and/or population health Demonstrated ability in implementing strategic initiatives in provider practice management, provider relations and contracting. Experience with integrated healthcare delivery systems is preferred. Additional Skills and Qualities Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences. Critical Thinking: Connecting different initiatives, anticipating next steps, and identify root causes of problems to help identify and implement solutions Building a Successful Team - Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Building Trust - Interacting with others in a way that gives them confidence in one?s intentions and those of the organization. Aligning Performance for Success - Focusing and guiding others in accomplishing work objectives. Customer Focus - Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers? and own organization?s needs. Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement. Coaching and Developing Others - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities. Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one?s area and other areas, teams, departments, units, or organizations to help achieve business goals. Delegating Responsibility - Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organizations and individuals? effectiveness. Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one?s own behavior to accommodate tasks, situations, and individuals involved. Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization. Decisive - makes good decisions based upon analysis, experience and good judgement, in a timely manner. Possess a can do attitude. Professional and mature, able to interact independently with all levels of the organization. Non-Bargaining Unit, E01 - Partner MSO Services - MSH, Mount Sinai Hospital Employer Description
Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report\'s Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children’s Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $86772 - $130159 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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Mount Sinai is one of the largest U.S. health systems with a strong reputation for quality of care (18th ranked hospital in the U.S.) and research/education (18th ranked medical school in the U.S.). We have ~40,000 employees working together to provide billions of dollars in high-quality care each year for millions of patients. We are accelerating a transition to a business model focused on population health management – our goal is to keep entire communities healthy and out of the hospital. Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise. MSHP is a fast growing business unit within Mount Sinai and is looking for team members who: Are comfortable “playing up” and “playing down” as needed to accomplish business objectives Work productively amidst ambiguity Thrive in fast-paced work environments Seek to improve the status quo Within MSHP, the Physician Engagement and Clinical Operations Team are the eyes and the ears of the organization with regards to the implementation all strategic initiatives to the provider network of over 3600+ physicians. The Provider Engagement Team seeks a (Senior) Manager, Provider Engagement and Outreach to ensure optimal results in recruitment, clinical operations, education, servicing and ongoing relationship management with MSHP physicians and practices to meet key population health goals. This position is responsible for engaging with MSHP employed and voluntary CIN practices and acts as the subject matter expert on population health operations, provide consultation and education to MSHP physician members, establish and maintain a strong relationship with the physician and their practice staff and supporting change management. This role will report to the Senior Director, Clinical Integration and Care Standardization. Responsibilities
Responsibilities Include: developing a comprehensive knowledge of MSHP hospital and physician practices to build and manage a physician engagement and partnership strategy focused on creating a sense of community and improving MSHP’s market share Develops and directs implementation of adequate provider education/training activities for participating providers to assure provider satisfaction and issue resolution. Responsible for in-person, scheduled visits to physician offices to engage and communicate with providers in the CIN regarding participation requirements, clinical performance targets, quality improvement operations, care gaps and patient engagement opportunities, MSHP clinical programs/resources, population health strategies, clinical integration, incentive programs and other topics. Implements PDSA cycle for improving practice operations with the goals of increasing efficiency and population health outcomes Recruits providers for Clinical Integration Network (CIN) participation consistent with MSHP network development strategies and participation standards. Develops strategic action plans and corresponding quality improvement projects to help physicians and practices meet key population health goals around quality, efficiency, and other domains Ensures operations run according to institutional and departmental policies and in accordance with any government or regulatory requirements as applicable. Communicates to CIN providers on issues related to payer contracts, payer policies and procedures. Builds a familiarity with different Electronic Medical Record (EMR) systems to help guide practices in workflows, documentation, and reporting for population health management Assists in the development of presentations to communicate the CIN goals and progress of various initiatives to department leaders and with key external stakeholder groups. Delivers presentations to internal and external stakeholders as required. Establishes and maintains collaborative relationships within and outside of the Health System in order to support CIN initiatives. Assists Senior Director to build initiatives that aim to maintain consistent, strategic approaches to provider engagement across the network Shares appropriate data with CIN providers to demonstrate how MSHP methodology has driven improvements in performance and improved finances, to engage provider support. Engages providers in the CIN regarding value-based contract participation and contract details as directed. Drives the implementation and ongoing process of provider education and training. Simplifies the physicians’ relationship with MSHP while working to identify and address improvement opportunities, executing plans and delivering key messages to physicians and office staff. Works with Senior Director regarding provider notifications, communications, provider satisfaction surveys, regular provider panel status verification, provider roster validation, provider claim issue support beyond the Financial Billing department and credentialing issues. Implements programs and tactics to improve engagement of employed physicians. Partners with internal teams to improve alignment of MSHP brand, communication and engagement across markets. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Other responsibilities as needed Qualifications
Education and Experience Bachelor’s Degree Required, Master’s Degree Preferred. Minimum of 5 years of experience in provider engagement, clinical operations and/or population health Demonstrated ability in implementing strategic initiatives in provider practice management, provider relations and contracting. Experience with integrated healthcare delivery systems is preferred. Additional Skills and Qualities Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences. Critical Thinking: Connecting different initiatives, anticipating next steps, and identify root causes of problems to help identify and implement solutions Building a Successful Team - Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Building Trust - Interacting with others in a way that gives them confidence in one?s intentions and those of the organization. Aligning Performance for Success - Focusing and guiding others in accomplishing work objectives. Customer Focus - Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers? and own organization?s needs. Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement. Coaching and Developing Others - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities. Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one?s area and other areas, teams, departments, units, or organizations to help achieve business goals. Delegating Responsibility - Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organizations and individuals? effectiveness. Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one?s own behavior to accommodate tasks, situations, and individuals involved. Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization. Decisive - makes good decisions based upon analysis, experience and good judgement, in a timely manner. Possess a can do attitude. Professional and mature, able to interact independently with all levels of the organization. Non-Bargaining Unit, E01 - Partner MSO Services - MSH, Mount Sinai Hospital Employer Description
Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report\'s Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children’s Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $86772 - $130159 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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