Industry Analyst Relations Senior Manager, AI Platform
ServiceNow, San Diego, California, United States, 92189
Overview
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. This role is part of the AI Platform Relations (AR) team and focuses on analyst relations strategy and execution. Job Title : Industry Analyst Relations Senior Manager What You Get To Do In This Role
Develop and execute strategic AR programs within ServiceNow\'s AI Platform team. Measure and clearly communicate the value of ServiceNow AR programs to internal stakeholders. Identify, develop, and manage relationships with key analysts and influencers to ensure they understand ServiceNow\'s company direction, C-level perspectives, product roadmaps, etc., to secure leadership in research reports and analyst advocacy. Identify, develop, and manage relationships with company stakeholders and spokespersons while partnering with product and solutions marketing, product management, engineering, sales, etc. Collaborate with subject matter experts to prepare content tailored for an analyst audience to ensure engagements and communications are impactful and accurate. Partner with internal stakeholders to integrate analysts\' insights and data into product strategy, narratives, and marketing materials. Support multiple activities around ServiceNow\'s annual Industry Analyst Summit, Knowledge conference, and analyst firm events. Collaborate with other members of the Analyst Relations team and Global Communications team to develop better processes and best practices. Qualifications
Leadership Skills Required
Recognized strategic communication or marketing expertise, with 10+ years of experience in enterprise software markets. Preferred experience executing enterprise analyst relations programs, including building high-impact relationships with analysts and industry influencers. Preferred experience and knowledge of software solutions in the Application Development and Process Mining markets. Deep experience with, or partnering with, Analyst Relations on analyst research evaluations and analyst interactions such as briefings, inquiries, advisory, and events. Demonstrated success in interfacing with executives and external influencers, providing guidance and solutions to challenges. A team player who excels in global and virtual work settings and exhibits excellent collaboration skills as standard practice. Ability to thrive in a growth environment. Strong critical thinking and operational expertise, including the ability to develop new methods and procedures to achieve goals in dynamic, fast-paced settings. Excellent project management skills with the ability to manage cross-functional teams effectively, even in complex and fluid scenarios. Strong bias toward action, quick decision-making amidst multiple stakeholders, and the ability to work independently on significant and unique issues. Superior written and verbal communication skills, adept at conveying complex ideas clearly and persuasively. Compensation and Benefits
For positions in this location, base pay ranges from $148,900 to $260,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. The base pay shown is a guideline; total compensation varies based on qualifications, skill level, competencies, and work location. We offer health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. Compensation is based on geographic location and is subject to change based on work location. Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work and location. Eligibility may be determined by distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment according to legal requirements. Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. This role is part of the AI Platform Relations (AR) team and focuses on analyst relations strategy and execution. Job Title : Industry Analyst Relations Senior Manager What You Get To Do In This Role
Develop and execute strategic AR programs within ServiceNow\'s AI Platform team. Measure and clearly communicate the value of ServiceNow AR programs to internal stakeholders. Identify, develop, and manage relationships with key analysts and influencers to ensure they understand ServiceNow\'s company direction, C-level perspectives, product roadmaps, etc., to secure leadership in research reports and analyst advocacy. Identify, develop, and manage relationships with company stakeholders and spokespersons while partnering with product and solutions marketing, product management, engineering, sales, etc. Collaborate with subject matter experts to prepare content tailored for an analyst audience to ensure engagements and communications are impactful and accurate. Partner with internal stakeholders to integrate analysts\' insights and data into product strategy, narratives, and marketing materials. Support multiple activities around ServiceNow\'s annual Industry Analyst Summit, Knowledge conference, and analyst firm events. Collaborate with other members of the Analyst Relations team and Global Communications team to develop better processes and best practices. Qualifications
Leadership Skills Required
Recognized strategic communication or marketing expertise, with 10+ years of experience in enterprise software markets. Preferred experience executing enterprise analyst relations programs, including building high-impact relationships with analysts and industry influencers. Preferred experience and knowledge of software solutions in the Application Development and Process Mining markets. Deep experience with, or partnering with, Analyst Relations on analyst research evaluations and analyst interactions such as briefings, inquiries, advisory, and events. Demonstrated success in interfacing with executives and external influencers, providing guidance and solutions to challenges. A team player who excels in global and virtual work settings and exhibits excellent collaboration skills as standard practice. Ability to thrive in a growth environment. Strong critical thinking and operational expertise, including the ability to develop new methods and procedures to achieve goals in dynamic, fast-paced settings. Excellent project management skills with the ability to manage cross-functional teams effectively, even in complex and fluid scenarios. Strong bias toward action, quick decision-making amidst multiple stakeholders, and the ability to work independently on significant and unique issues. Superior written and verbal communication skills, adept at conveying complex ideas clearly and persuasively. Compensation and Benefits
For positions in this location, base pay ranges from $148,900 to $260,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. The base pay shown is a guideline; total compensation varies based on qualifications, skill level, competencies, and work location. We offer health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. Compensation is based on geographic location and is subject to change based on work location. Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work and location. Eligibility may be determined by distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment according to legal requirements. Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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