Overview
Job Title:
VIP Ambassador (varied shifts) Department:
Player Development Reports To:
Player Development Manager/Vice- President Summary:
Under the direction of the PD Manager/VP of PD, the VIP Ambassador serves as a liaison between VIP guests, the host team, and the resort to ensure delivery of the highest level of guest service to Talking Stick Resort and Casino Arizona VIP guests. This role assists hosted and VIP guests with bookings for rooms, restaurant reservations, inquiries about comps, events, or other activities. The employee should demonstrate professional abilities including booking trips and events, informing guests about future events, and helping sell the next trip. Strong organizational skills to communicate with the PD team and other property teams are required. Sales skills are a plus for this position. Supervisory Responsibilities:
This position has no supervisory responsibilities.
Essential Duties and Responsibilities
Build loyalty among VIP customers by providing exceptional and timely service. Arrange hotel, restaurant, transportation, room amenities, golf and spa reservations, and other needs for VIP guests. Provide comps for guests based on their play and our comp policies within approved limits. Assist host team as needed to deliver the best possible guest service to VIP guests. Coordinate with other team members and management to ensure successful delivery of services to VIP guests. Respond to and meet the needs of VIP guests consistently. Support and cultivate new ideas and methods to deliver the best service possible to VIP guests. Pass down pertinent information regarding VIPs to the PD team at the end of shifts. Telemarketing duties to fill events as assigned by PD management. Prepare welcome letters for new guests weekly as assigned by PD management. Print player cards for VIP guests as needed. Work with PD and special events as assigned by PD management. Complete tasks as assigned through the CRM system. Responsible for enforcing applicable regulations under CFR Title 31, Chapter X, including observing and reporting suspicious activity as defined in the CFR. Maintain up-to-date knowledge of CFR Title 31, Chapter X by attending Title 31/Anti-Money Laundering training provided by Casino Arizona at least annually or as required by management and outlined in Title 31 Minimum Internal Controls.
Education And/or Experience
GED or high school diploma College degree or equivalent experience preferred but not required.
Computer Skills
To perform this job successfully, excellent PC skills and knowledge of Microsoft Office applications are required.
Other Qualifications
Good judgment in adverse situations. Effective time management and ability to perform multiple tasks simultaneously. Ability to listen and respond to visual and aural cues. Well-groomed professional appearance. Ability to think independently to maximize customer service. Excellent interpersonal, communication, problem solving and analytical skills. Excellent customer service skills. Sales skills are strongly preferred. Detail-oriented mindset to ensure seamless end-to-end customer experiences. Excellent networking abilities. Strong oral and written communication skills.
Language Skills
Must be able to read, write, speak and understand English. Bilingual strongly preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for prolonged periods, walk, use hands and fingers to handle or feel, reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee may be regularly exposed to secondary smoke. The noise level in the work environment is usually loud.
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Job Title:
VIP Ambassador (varied shifts) Department:
Player Development Reports To:
Player Development Manager/Vice- President Summary:
Under the direction of the PD Manager/VP of PD, the VIP Ambassador serves as a liaison between VIP guests, the host team, and the resort to ensure delivery of the highest level of guest service to Talking Stick Resort and Casino Arizona VIP guests. This role assists hosted and VIP guests with bookings for rooms, restaurant reservations, inquiries about comps, events, or other activities. The employee should demonstrate professional abilities including booking trips and events, informing guests about future events, and helping sell the next trip. Strong organizational skills to communicate with the PD team and other property teams are required. Sales skills are a plus for this position. Supervisory Responsibilities:
This position has no supervisory responsibilities.
Essential Duties and Responsibilities
Build loyalty among VIP customers by providing exceptional and timely service. Arrange hotel, restaurant, transportation, room amenities, golf and spa reservations, and other needs for VIP guests. Provide comps for guests based on their play and our comp policies within approved limits. Assist host team as needed to deliver the best possible guest service to VIP guests. Coordinate with other team members and management to ensure successful delivery of services to VIP guests. Respond to and meet the needs of VIP guests consistently. Support and cultivate new ideas and methods to deliver the best service possible to VIP guests. Pass down pertinent information regarding VIPs to the PD team at the end of shifts. Telemarketing duties to fill events as assigned by PD management. Prepare welcome letters for new guests weekly as assigned by PD management. Print player cards for VIP guests as needed. Work with PD and special events as assigned by PD management. Complete tasks as assigned through the CRM system. Responsible for enforcing applicable regulations under CFR Title 31, Chapter X, including observing and reporting suspicious activity as defined in the CFR. Maintain up-to-date knowledge of CFR Title 31, Chapter X by attending Title 31/Anti-Money Laundering training provided by Casino Arizona at least annually or as required by management and outlined in Title 31 Minimum Internal Controls.
Education And/or Experience
GED or high school diploma College degree or equivalent experience preferred but not required.
Computer Skills
To perform this job successfully, excellent PC skills and knowledge of Microsoft Office applications are required.
Other Qualifications
Good judgment in adverse situations. Effective time management and ability to perform multiple tasks simultaneously. Ability to listen and respond to visual and aural cues. Well-groomed professional appearance. Ability to think independently to maximize customer service. Excellent interpersonal, communication, problem solving and analytical skills. Excellent customer service skills. Sales skills are strongly preferred. Detail-oriented mindset to ensure seamless end-to-end customer experiences. Excellent networking abilities. Strong oral and written communication skills.
Language Skills
Must be able to read, write, speak and understand English. Bilingual strongly preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for prolonged periods, walk, use hands and fingers to handle or feel, reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee may be regularly exposed to secondary smoke. The noise level in the work environment is usually loud.
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