Overview
State Affairs is the nation’s leading news and policy intelligence platform focused on state governments. We combine nonpartisan coverage of Statehouses across the country alongside state government data and AI-native tools into a singular platform. We inform and empower decision makers, policy professionals and citizens through our award-winning journalism and data – delivering profound insights to help our customers decode and act on state politics and policy. We’re building a category-defining business that will reshape America as we strengthen visibility into what’s happening and why at the state level.
Responsibilities
Serve as the primary point of contact for customer support inquiries via ticket and telephone Identify customer needs and proactively offer solutions Maintain a high level of professionalism and empathy in every interaction Manage a high volume of requests with strong organization and prioritization skills Troubleshoot and resolve basic technical issues (e.g., password resets, user access problems) Anticipate potential challenges and offer creative, out-of-the-box solutions Maintain accurate customer records and interaction logs using internal CRM systems and HubSpot Collaborate cross-functionally with other teams to ensure a seamless customer experience Navigate challenging situations with tact, empathy, and efficiency
Essential Qualifications
2+ years of professional work experience in a customer success, customer support, or client services role Associate’s degree in business administration or related field Knowledge of customer experience principles and a proven ability to meet and exceed client needs Knowledge of CRM tools and ticketing systems Exceptional communication and interpersonal skills Demonstrated ability to problem solve Ability to make sound decisions and judgements Ability to multitask in a dynamic, high-volume environment
Preferred Qualifications
Bachelor’s Degree preferred Prior professional work experience supporting legislative organizations Prior professional work experience with HubSpot and Vonage Prior professional work experience in a start-up organization
Work Location and Schedule
This is an in-office work opportunity and our team operates from the Miami, Florida office located in the Wynwood area and the Washington, DC office (located at L and 15th St. NW) 5 days per week.
Compensation
State Affairs offers competitive compensation and a comprehensive benefits package to employees. The salary range for this role as it is posted is $19.00 to $22.00 per hour (this is an hourly position with annual calculated base compensation from $39,520 to $45,760) for candidates working from the State Affairs office in Miami, Florida or Washington, DC. The final job level and total compensation will be determined based on the education, qualification, knowledge, skills, ability, and experience of the final candidate(s), and calibrated against relevant market data and internal team equity. Benefits listed in this posting may vary depending on the nature of your employment with State Affairs.
Eligibility
Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
Equal Opportunity and Accommodations
State Affairs is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. State Affairs does not discriminate against applicants on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, veteran status, disability, or any other protected characteristic in accordance with federal, state, and local law. State Affairs is committed to providing reasonable accommodations for qualified individuals with disabilities as they go through our job application and interview process. If you need assistance or an accommodation due to a disability, you may contact us at jobs@stateaffairs.com.
Background Checks and Privacy
By submitting your application, you affirm the content contained therein is true and accurate in all respects. Please note that prior to employment, State Affairs will obtain background checks for employment purposes that may include, where permitted by law, identity verification, prior employment verification, personal and professional references, educational verification, and criminal history. For certain roles, further background checks covering additional information and activities may be initiated. By clicking "Submit Application" you are consenting to the use and retention of the information you have provided as set forth in the State Affairs Privacy Policy.
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in State Affairs’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you belong to protected veteran categories or have a disability, you may indicate as appropriate for VEVRAA and OFCCP reporting purposes.
Voluntary Self-Identification of Disability
Form CC-305 — Page 1 of 1 | OMB Control Number 1250-0005 | Expires 04/30/2026
Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities and to measure progress toward a 7% disability representation goal. Completing this form is voluntary and your answers are confidential. If you want to learn more, visit the U.S. Department of Labor’s OFCCP website at www.dol.gov/ofccp.
Disabilities include, but are not limited to the categories listed here. This list is provided for informational purposes and is not intended to be exhaustive.
Public burden statement: According to the Paperwork Reduction Act of 1995, no persons are required to respond to this collection without an approved OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr
State Affairs is the nation’s leading news and policy intelligence platform focused on state governments. We combine nonpartisan coverage of Statehouses across the country alongside state government data and AI-native tools into a singular platform. We inform and empower decision makers, policy professionals and citizens through our award-winning journalism and data – delivering profound insights to help our customers decode and act on state politics and policy. We’re building a category-defining business that will reshape America as we strengthen visibility into what’s happening and why at the state level.
Responsibilities
Serve as the primary point of contact for customer support inquiries via ticket and telephone Identify customer needs and proactively offer solutions Maintain a high level of professionalism and empathy in every interaction Manage a high volume of requests with strong organization and prioritization skills Troubleshoot and resolve basic technical issues (e.g., password resets, user access problems) Anticipate potential challenges and offer creative, out-of-the-box solutions Maintain accurate customer records and interaction logs using internal CRM systems and HubSpot Collaborate cross-functionally with other teams to ensure a seamless customer experience Navigate challenging situations with tact, empathy, and efficiency
Essential Qualifications
2+ years of professional work experience in a customer success, customer support, or client services role Associate’s degree in business administration or related field Knowledge of customer experience principles and a proven ability to meet and exceed client needs Knowledge of CRM tools and ticketing systems Exceptional communication and interpersonal skills Demonstrated ability to problem solve Ability to make sound decisions and judgements Ability to multitask in a dynamic, high-volume environment
Preferred Qualifications
Bachelor’s Degree preferred Prior professional work experience supporting legislative organizations Prior professional work experience with HubSpot and Vonage Prior professional work experience in a start-up organization
Work Location and Schedule
This is an in-office work opportunity and our team operates from the Miami, Florida office located in the Wynwood area and the Washington, DC office (located at L and 15th St. NW) 5 days per week.
Compensation
State Affairs offers competitive compensation and a comprehensive benefits package to employees. The salary range for this role as it is posted is $19.00 to $22.00 per hour (this is an hourly position with annual calculated base compensation from $39,520 to $45,760) for candidates working from the State Affairs office in Miami, Florida or Washington, DC. The final job level and total compensation will be determined based on the education, qualification, knowledge, skills, ability, and experience of the final candidate(s), and calibrated against relevant market data and internal team equity. Benefits listed in this posting may vary depending on the nature of your employment with State Affairs.
Eligibility
Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
Equal Opportunity and Accommodations
State Affairs is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. State Affairs does not discriminate against applicants on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, veteran status, disability, or any other protected characteristic in accordance with federal, state, and local law. State Affairs is committed to providing reasonable accommodations for qualified individuals with disabilities as they go through our job application and interview process. If you need assistance or an accommodation due to a disability, you may contact us at jobs@stateaffairs.com.
Background Checks and Privacy
By submitting your application, you affirm the content contained therein is true and accurate in all respects. Please note that prior to employment, State Affairs will obtain background checks for employment purposes that may include, where permitted by law, identity verification, prior employment verification, personal and professional references, educational verification, and criminal history. For certain roles, further background checks covering additional information and activities may be initiated. By clicking "Submit Application" you are consenting to the use and retention of the information you have provided as set forth in the State Affairs Privacy Policy.
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in State Affairs’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you belong to protected veteran categories or have a disability, you may indicate as appropriate for VEVRAA and OFCCP reporting purposes.
Voluntary Self-Identification of Disability
Form CC-305 — Page 1 of 1 | OMB Control Number 1250-0005 | Expires 04/30/2026
Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities and to measure progress toward a 7% disability representation goal. Completing this form is voluntary and your answers are confidential. If you want to learn more, visit the U.S. Department of Labor’s OFCCP website at www.dol.gov/ofccp.
Disabilities include, but are not limited to the categories listed here. This list is provided for informational purposes and is not intended to be exhaustive.
Public burden statement: According to the Paperwork Reduction Act of 1995, no persons are required to respond to this collection without an approved OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr