Overview
Imagine earning more as an elite team member of a stable dealershipthat continues to growmeaning advancement opportunities for you.Experience a more rewarding career with less hours, lessstress,and an incredible supportsystem. Enjoy a better work environment that is all aboutcustomer service rather than hitting quotas. Excel Truck Group
is seeking a
Service Advisor
to join our
1st shiftRoanoke, VA
team. If you are a truck or auto service advisor or if you have strong administrative skills, and truck or automotive technical skills
,
this is a career you should explore! Why join the Excel Truck Group Team: Industry leading pay
:
Starting between $55,000 – $65,000/yr
or more
, based on your experience. Strong benefits package
– Includes multiple health plans to choose from with great coverage, dental,shortand long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays. Consistent 1stshift schedule. Environment
–
Enjoy better hours andno fluctuation in compensationandschedulethat you would normally experience with a dealership.You will also have a better communication system in place toprovide better customer service andexpediteprocess seamlessly as needed Advancement
–
Asyoulearn our business, you will be able to move into a Service Office Supervisor role as well as other opportunities throughoutthe company Stability
–
Excel Truck Group sells and supports Freightliner, the #1 manufacturer of trucks on the road today with 40% of the market share.
Join an established dealer that has been in business since 1981, over 800 employees with 10 locations serving the mid-Atlantic market. Family-owned
–
Get to know the owners of the company!See how active they are within the organization and how much they care about their employees. Key Responsibilities
Provide administrative assistance supporting a high-volume Truck Service team. Supports the diagnostic, repair estimate, commitment of payment, repair, and vital communication asa partof the repair process (opening and closing RO’s). Communicates promptlyaddressesandresolvescustomer concerns and service follow-up issues. Building productive working relationships with fellow employees through clear communications. Has an approachable style; fosters open communication through active listening. Asksrelevant questionsregardingrepair or servicerequeststo ensure proper servicing of vehicle. Maintains open communications with our technicians, managementteamand customersregardingjob/repair status changes. Followsup with customers to ensure they are satisfied with the service they received. Promotes cooperation and teamwork among technicians and support staff.Assistsother Service Advisors when needed. Mayassistor lead the dispatch process of drivers to pick-up anddelivertrucks to and from our customers. Experience with Freightliner, Sterling, Caterpillar, Detroit Diesel, and/or Cummins is a plus. Computer Experience with a working knowledge of Procede is ideal but notrequired. As well as Microsoft applications. Able to support our Safety Culture and is committed to our Elite Support principles. Willingto perform all other related duties as assigned to support our dealership and our customer. All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
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Imagine earning more as an elite team member of a stable dealershipthat continues to growmeaning advancement opportunities for you.Experience a more rewarding career with less hours, lessstress,and an incredible supportsystem. Enjoy a better work environment that is all aboutcustomer service rather than hitting quotas. Excel Truck Group
is seeking a
Service Advisor
to join our
1st shiftRoanoke, VA
team. If you are a truck or auto service advisor or if you have strong administrative skills, and truck or automotive technical skills
,
this is a career you should explore! Why join the Excel Truck Group Team: Industry leading pay
:
Starting between $55,000 – $65,000/yr
or more
, based on your experience. Strong benefits package
– Includes multiple health plans to choose from with great coverage, dental,shortand long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays. Consistent 1stshift schedule. Environment
–
Enjoy better hours andno fluctuation in compensationandschedulethat you would normally experience with a dealership.You will also have a better communication system in place toprovide better customer service andexpediteprocess seamlessly as needed Advancement
–
Asyoulearn our business, you will be able to move into a Service Office Supervisor role as well as other opportunities throughoutthe company Stability
–
Excel Truck Group sells and supports Freightliner, the #1 manufacturer of trucks on the road today with 40% of the market share.
Join an established dealer that has been in business since 1981, over 800 employees with 10 locations serving the mid-Atlantic market. Family-owned
–
Get to know the owners of the company!See how active they are within the organization and how much they care about their employees. Key Responsibilities
Provide administrative assistance supporting a high-volume Truck Service team. Supports the diagnostic, repair estimate, commitment of payment, repair, and vital communication asa partof the repair process (opening and closing RO’s). Communicates promptlyaddressesandresolvescustomer concerns and service follow-up issues. Building productive working relationships with fellow employees through clear communications. Has an approachable style; fosters open communication through active listening. Asksrelevant questionsregardingrepair or servicerequeststo ensure proper servicing of vehicle. Maintains open communications with our technicians, managementteamand customersregardingjob/repair status changes. Followsup with customers to ensure they are satisfied with the service they received. Promotes cooperation and teamwork among technicians and support staff.Assistsother Service Advisors when needed. Mayassistor lead the dispatch process of drivers to pick-up anddelivertrucks to and from our customers. Experience with Freightliner, Sterling, Caterpillar, Detroit Diesel, and/or Cummins is a plus. Computer Experience with a working knowledge of Procede is ideal but notrequired. As well as Microsoft applications. Able to support our Safety Culture and is committed to our Elite Support principles. Willingto perform all other related duties as assigned to support our dealership and our customer. All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
#J-18808-Ljbffr