Sales Consultant II - Oahu Hawaii
Sysco Northeast Rdc, Honolulu, Hawaii, United States, 96814
Who We Are
Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of experience serving the needs of diverse markets worldwide. We provide hospitality and distribution solutions at Guest Supply, manufacturing award-winning personal care amenities at Gilchrist & Soames, and creating textile solutions at Manchester Mills. Guest Worldwide is a wholly owned subsidiary of Sysco, a global food and beverage distribution company. Learn more by visiting guestworldwide.com.
Position Summary The Sales Consultant is responsible for promoting the Company’s products and services by building relationships with new and existing customers to become our customers’ most valued and trusted business partner. This outside sales role uses consultative selling techniques to maintain and grow sales of amenities, textiles, room accessories, paper, janitorial supplies, cleaning products, FF&E, and MRO products to hotels, management groups, and/or additional markets within an assigned territory. The primary focus is to help the Company’s customers succeed while achieving sales and profit goals. Sales Consultants receive a base salary with an opportunity to earn quarterly bonuses based on KPI achievement.
Primary Responsibilities
Responsible for maintaining and identifying new sales opportunities within prospective and existing accounts. Make sales calls and presentations to develop and maintain solid customer relationships to increase sales and category penetration.
Utilize consultative selling techniques, product knowledge, ROI, system tools (i.e., Phocas, GForce and Salesforce.com), and sales training resources to target new prospects and market growth opportunities.
Continuously manage assigned accounts and take corrective action to maintain and improve the overall customer experience.
Regularly consult with assigned accounts regarding new products and services, company changes, holiday schedules, product pricing or information changes, and new opportunities.
Immediately notify management if an existing account is in jeopardy of discontinuing service or issues remain unresolved.
Work with Accounts Receivable to ensure customers pay invoices within agreed terms.
Regularly interact with internal departments to provide vital information necessary for servicing the customer, including advance notice to Merchandising of changes, product movement, new business, or information changes.
Assist in the set-up of new accounts, including Customer Account Applications, pricing, order guides, and schedules; coordinate with other departments to meet or exceed customer expectations.
Accurately forecast sales results and trends for a specific territory or group of accounts.
Minimum Education Bachelor’s degree in Sales, Marketing, or Business preferred.
Minimum Experience
3–5 years of sales experience with a proven record of success.
Experience in hospitality or supply/distribution sales preferred.
Experience in relationship sales managing new and existing customer opportunities and up-selling preferred.
Experience with trip planning, territory routing, and account prioritization preferred.
Skills & Abilities
Excellent communication (verbal and written), interpersonal and professional interaction skills; able to communicate clearly via email and phone and present information effectively.
Excellent organizational and project management skills; ability to plan, prioritize and execute multiple initiatives autonomously.
Strong in-person presentation, negotiation and closing skills with customers and prospects.
Creative problem-solving and solution-driven thinking.
Active listening and the ability to process information and incorporate feedback.
Ability to convey ideas effectively and sell a variety of products.
Professional demeanor and ability to instill trust.
Goal-oriented, self-starter who can work within a team environment.
Familiarity with general finance concepts.
Promptly respond to customer needs and solicit feedback to improve service.
Identify and resolve problems; gather and analyze information and develop alternatives as needed.
Demonstrate sound judgment and timely decision-making.
tactful communication, calm under pressure, accountability, and follow-through on commitments.
Strong work habits, punctuality and consistent attendance; computer literacy including Microsoft Office 365 and CRM systems.
Familiarity with analytical software tools and CRM systems.
Physical Demands & Work Environment
Regularly sit, stand, walk and use hands to operate a computer, keyboard, mouse, and telephone; occasional lifting up to 20 pounds.
Frequent travel for appointments, training sessions, staff meetings, company events and trade shows.
May use a personal vehicle for business travel; must maintain a valid driver’s license and proof of auto insurance.
If remote, must have reliable internet and a dedicated workspace free of distractions for business interactions.
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Position Summary The Sales Consultant is responsible for promoting the Company’s products and services by building relationships with new and existing customers to become our customers’ most valued and trusted business partner. This outside sales role uses consultative selling techniques to maintain and grow sales of amenities, textiles, room accessories, paper, janitorial supplies, cleaning products, FF&E, and MRO products to hotels, management groups, and/or additional markets within an assigned territory. The primary focus is to help the Company’s customers succeed while achieving sales and profit goals. Sales Consultants receive a base salary with an opportunity to earn quarterly bonuses based on KPI achievement.
Primary Responsibilities
Responsible for maintaining and identifying new sales opportunities within prospective and existing accounts. Make sales calls and presentations to develop and maintain solid customer relationships to increase sales and category penetration.
Utilize consultative selling techniques, product knowledge, ROI, system tools (i.e., Phocas, GForce and Salesforce.com), and sales training resources to target new prospects and market growth opportunities.
Continuously manage assigned accounts and take corrective action to maintain and improve the overall customer experience.
Regularly consult with assigned accounts regarding new products and services, company changes, holiday schedules, product pricing or information changes, and new opportunities.
Immediately notify management if an existing account is in jeopardy of discontinuing service or issues remain unresolved.
Work with Accounts Receivable to ensure customers pay invoices within agreed terms.
Regularly interact with internal departments to provide vital information necessary for servicing the customer, including advance notice to Merchandising of changes, product movement, new business, or information changes.
Assist in the set-up of new accounts, including Customer Account Applications, pricing, order guides, and schedules; coordinate with other departments to meet or exceed customer expectations.
Accurately forecast sales results and trends for a specific territory or group of accounts.
Minimum Education Bachelor’s degree in Sales, Marketing, or Business preferred.
Minimum Experience
3–5 years of sales experience with a proven record of success.
Experience in hospitality or supply/distribution sales preferred.
Experience in relationship sales managing new and existing customer opportunities and up-selling preferred.
Experience with trip planning, territory routing, and account prioritization preferred.
Skills & Abilities
Excellent communication (verbal and written), interpersonal and professional interaction skills; able to communicate clearly via email and phone and present information effectively.
Excellent organizational and project management skills; ability to plan, prioritize and execute multiple initiatives autonomously.
Strong in-person presentation, negotiation and closing skills with customers and prospects.
Creative problem-solving and solution-driven thinking.
Active listening and the ability to process information and incorporate feedback.
Ability to convey ideas effectively and sell a variety of products.
Professional demeanor and ability to instill trust.
Goal-oriented, self-starter who can work within a team environment.
Familiarity with general finance concepts.
Promptly respond to customer needs and solicit feedback to improve service.
Identify and resolve problems; gather and analyze information and develop alternatives as needed.
Demonstrate sound judgment and timely decision-making.
tactful communication, calm under pressure, accountability, and follow-through on commitments.
Strong work habits, punctuality and consistent attendance; computer literacy including Microsoft Office 365 and CRM systems.
Familiarity with analytical software tools and CRM systems.
Physical Demands & Work Environment
Regularly sit, stand, walk and use hands to operate a computer, keyboard, mouse, and telephone; occasional lifting up to 20 pounds.
Frequent travel for appointments, training sessions, staff meetings, company events and trade shows.
May use a personal vehicle for business travel; must maintain a valid driver’s license and proof of auto insurance.
If remote, must have reliable internet and a dedicated workspace free of distractions for business interactions.
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