Customer Service Representative Team Lead
EMG National, Inc, Charlotte, North Carolina, United States, 28245
EMG, Inc. is a leading channel partner representing T-Mobile for Business. Since 2016, we have expanded across multiple states, building a reputation for helping businesses connect through cutting-edge wireless solutions and exceptional client service. Our Charlotte team is growing, and we’re looking for driven sales professionals to join us in bringing innovative communication solutions to local businesses.
Overview
Job Description: We are seeking a motivated and experienced Customer Service Representatives to oversee and support our growing team. This role combines hands-on customer service, sales leadership, and team development, with opportunities to represent the company at business meetings and conferences across the U.S. Key Responsibilities
Serve as a primary point of contact for small business customers, delivering exceptional customer service and sales support Lead, train, and manage new and existing customer service/sales agents Develop and implement training materials and coaching strategies to improve team performance Monitor team productivity, customer satisfaction, and sales outcomes Attend business meetings with partners and clients Represent the company at industry conferences and events, including travel to other states Assist with onboarding, scheduling, and performance evaluations Collaborate with leadership to improve processes and customer experience Qualifications
Proven experience in customer service, sales, or team leadership Strong communication and interpersonal skills Ability to lead, motivate, and train a team Comfortable working directly with small business customers Willingness to travel for conferences and meetings Organized, reliable, and solution-oriented Experience in a leadership or supervisory role preferred What We Offer
Base pay, bonuses and commissions Opportunities for growth and advancement Travel opportunities and industry exposure Supportive, team-oriented work environment Apply today and we will contact you within 24 business hours to set up an interview.
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Job Description: We are seeking a motivated and experienced Customer Service Representatives to oversee and support our growing team. This role combines hands-on customer service, sales leadership, and team development, with opportunities to represent the company at business meetings and conferences across the U.S. Key Responsibilities
Serve as a primary point of contact for small business customers, delivering exceptional customer service and sales support Lead, train, and manage new and existing customer service/sales agents Develop and implement training materials and coaching strategies to improve team performance Monitor team productivity, customer satisfaction, and sales outcomes Attend business meetings with partners and clients Represent the company at industry conferences and events, including travel to other states Assist with onboarding, scheduling, and performance evaluations Collaborate with leadership to improve processes and customer experience Qualifications
Proven experience in customer service, sales, or team leadership Strong communication and interpersonal skills Ability to lead, motivate, and train a team Comfortable working directly with small business customers Willingness to travel for conferences and meetings Organized, reliable, and solution-oriented Experience in a leadership or supervisory role preferred What We Offer
Base pay, bonuses and commissions Opportunities for growth and advancement Travel opportunities and industry exposure Supportive, team-oriented work environment Apply today and we will contact you within 24 business hours to set up an interview.
#J-18808-Ljbffr