Overview
About Encore Boston Harbor
Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. It is located on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor. The property includes 671 hotel rooms, a spa, a salon and fitness center, specialty retail shops, 15 dining and lounge venues, and more than 50,000 square feet of ballroom and meeting spaces. The Harborwalk provides access to the waterfront, an event lawn, public art and floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.
Job Description Hourly Pay: $31.98
The Encore Boston Harbor Utility Porter
will be responsible for cleaning duties as directed by the Shift Manager – Cleans Public Areas using various types of equipment, materials and techniques to maintain the physical appearance of all public areas of the property. This includes adhering to all processes, supporting department team members, maximizing opportunities for departmental success, maintaining Encore Standards, and ensuring excellent guest and team member experience.
Job Responsibilities
Adheres to all Encore Boston Harbor core values and property and department standards
Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports
Supports all applicable internal policies, and federal and state laws, rules, regulations and controls property-wide
Delivers and maintains a maximum level of property-wide service and satisfaction
Contributes to company-wide communication and best practices
Keeps informed of all new developments within the department
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations
Cleans and maintains public area equipment and the assigned premises
Removes and compacts trash from floors
Keeps the department supply areas organized and clean
Performs inventories and delivers/stocks supplies as required
Communicates politely and displays courtesy to guests and internal customers
Communicates to superiors any difficulties, guest or internal customer comments and other relevant information
Communicates with co-workers and supervisor to ensure quality service
Routinely performs casino station cleaning and maintenance as well as deep cleaning processes to ensure overall cleanliness of the property
Works with safety as a priority and follows department and company safety standards
Maintains relevant knowledge of the industry through continuing education and training
Performs any other job-related duties as assigned
Qualifications Job Requirements
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:
High school or equivalent degree preferred.
Language Skills:
Conversational English required. Ability to respond to common inquiries from other employees or guests.
Mathematical Skills & Reasoning Ability:
Ability to compute basic addition and subtraction.
Physical Demands
The physical demands described here are representative of those that must be met by the team member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include lifting or maneuvering at least fifty (50) pounds, and long spans of standing/walking.
Work Environment
The work environment characteristics described here are representative of those that exist while team members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is typically moderate. When on casino or property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, team members must be able to work varying schedules to reflect the business needs of the property.
Team members may be expected to work outside and may be subject to all weather conditions and varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed around energized equipment. Proper precautions and procedures must be taken including the use of appropriate Personal Protective Equipment (PPE).
Additional Information All your information will be kept confidential according to EEO guidelines.
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Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. It is located on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor. The property includes 671 hotel rooms, a spa, a salon and fitness center, specialty retail shops, 15 dining and lounge venues, and more than 50,000 square feet of ballroom and meeting spaces. The Harborwalk provides access to the waterfront, an event lawn, public art and floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.
Job Description Hourly Pay: $31.98
The Encore Boston Harbor Utility Porter
will be responsible for cleaning duties as directed by the Shift Manager – Cleans Public Areas using various types of equipment, materials and techniques to maintain the physical appearance of all public areas of the property. This includes adhering to all processes, supporting department team members, maximizing opportunities for departmental success, maintaining Encore Standards, and ensuring excellent guest and team member experience.
Job Responsibilities
Adheres to all Encore Boston Harbor core values and property and department standards
Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports
Supports all applicable internal policies, and federal and state laws, rules, regulations and controls property-wide
Delivers and maintains a maximum level of property-wide service and satisfaction
Contributes to company-wide communication and best practices
Keeps informed of all new developments within the department
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations
Cleans and maintains public area equipment and the assigned premises
Removes and compacts trash from floors
Keeps the department supply areas organized and clean
Performs inventories and delivers/stocks supplies as required
Communicates politely and displays courtesy to guests and internal customers
Communicates to superiors any difficulties, guest or internal customer comments and other relevant information
Communicates with co-workers and supervisor to ensure quality service
Routinely performs casino station cleaning and maintenance as well as deep cleaning processes to ensure overall cleanliness of the property
Works with safety as a priority and follows department and company safety standards
Maintains relevant knowledge of the industry through continuing education and training
Performs any other job-related duties as assigned
Qualifications Job Requirements
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:
High school or equivalent degree preferred.
Language Skills:
Conversational English required. Ability to respond to common inquiries from other employees or guests.
Mathematical Skills & Reasoning Ability:
Ability to compute basic addition and subtraction.
Physical Demands
The physical demands described here are representative of those that must be met by the team member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include lifting or maneuvering at least fifty (50) pounds, and long spans of standing/walking.
Work Environment
The work environment characteristics described here are representative of those that exist while team members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is typically moderate. When on casino or property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, team members must be able to work varying schedules to reflect the business needs of the property.
Team members may be expected to work outside and may be subject to all weather conditions and varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed around energized equipment. Proper precautions and procedures must be taken including the use of appropriate Personal Protective Equipment (PPE).
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr