Overview
About Toolad: Toolad is a growing operations and support company focused on delivering reliable service solutions for businesses and customers across multiple industries. We value professionalism, efficiency, and a customer-first mindset in everything we do.
Position Overview Toolad is seeking a friendly, dependable, and detail-oriented
Customer Service Representative
to join our Fort Worth team. This role is responsible for assisting customers, answering inquiries, resolving issues, and ensuring a positive customer experience through professional communication and problem-solving.
Key Responsibilities
Respond to customer inquiries via phone, email, and in person
Provide accurate information regarding services, processes, and policies
Resolve customer concerns and escalate issues when necessary
Process basic documentation, forms, and service requests
Coordinate with internal departments to ensure timely service
Follow up with customers to ensure satisfaction
Maintain a professional and courteous attitude at all times
Qualifications
High school diploma or equivalent required
Previous customer service experience preferred but not required
Strong verbal and written communication skills
Basic computer and data entry skills
Ability to multitask and stay organized
Positive attitude and strong problem-solving abilities
Reliable, punctual, and team-oriented
Work Environment
Office-based position in Fort Worth, TX
Full-time schedule, Monday to Friday
Supportive team environment with hands-on training
Benefits
Paid training
Opportunities for advancement
Health, dental, and vision benefits
Paid time off
#J-18808-Ljbffr
Position Overview Toolad is seeking a friendly, dependable, and detail-oriented
Customer Service Representative
to join our Fort Worth team. This role is responsible for assisting customers, answering inquiries, resolving issues, and ensuring a positive customer experience through professional communication and problem-solving.
Key Responsibilities
Respond to customer inquiries via phone, email, and in person
Provide accurate information regarding services, processes, and policies
Resolve customer concerns and escalate issues when necessary
Process basic documentation, forms, and service requests
Coordinate with internal departments to ensure timely service
Follow up with customers to ensure satisfaction
Maintain a professional and courteous attitude at all times
Qualifications
High school diploma or equivalent required
Previous customer service experience preferred but not required
Strong verbal and written communication skills
Basic computer and data entry skills
Ability to multitask and stay organized
Positive attitude and strong problem-solving abilities
Reliable, punctual, and team-oriented
Work Environment
Office-based position in Fort Worth, TX
Full-time schedule, Monday to Friday
Supportive team environment with hands-on training
Benefits
Paid training
Opportunities for advancement
Health, dental, and vision benefits
Paid time off
#J-18808-Ljbffr