Operations Representative
First Entertainment Credit Union, Los Angeles, California, United States, 90079
Overview
First Entertainment is seeking a motivated Operations Representative to join our Operations team and support a variety of back-office processing functions across multiple desks. While representatives may be assigned a primary desk, the position is cross-functional. As the Operations Representative, you will be responsible for areas such as ACH, Wires, Check 21, Fiduciary Servicing, Legal Processing, Overdraft Solutions, Unclaimed Property, or Mobile/ATM Deposits.
The Operations Representative is responsible for performing accurate, timely, and compliant processing of member transactions, maintenance requests, and operational workflows. This role focuses on transaction processing, exception handling, and strict adherence to regulatory and procedural standards. Operations Representatives ensure operational accuracy, minimize risk, and deliver consistent member experience across assigned workflows.
This full-time, hybrid opportunity reporting to the Associate Manager, Operations is based in Hollywood, CA. The targeted hourly pay for the role in California is between $26 and $32.
Responsibilities
Process daily work queues with accuracy and within established service level agreements
Perform account updates, corrections, and verification steps in accordance with policy and regulatory requirements
Review documentation for completeness, accuracy, and compliance, maintaining audit-ready documentation and accurate electronic records
Complete exception processing and research to resolve discrepancies, escalating irregularities or potential risks appropriately
Identify opportunities and suggest practical ideas to improve everyday tasks, workflows, accuracy, efficiency, or clarity within assigned desks
Support a culture of continuous improvement by proactively communicating pain points, recurring issues, or patterns
Follow up with members regarding account changes or identified oversights to ensure full understanding, provide clarification, and obtain appropriate approvals
Apply federal/state regulations and internal procedures to all work performed, handling sensitive member information with strict confidentiality
Participate in cross-training to support multiple desks as operational needs evolve
Contribute to a consistent, collaborative, and service-oriented environment
Perform any other assigned duties as needed
Requirements
1-2 years of work-related experience in a full-service financial institution or experience in a related position in a related field preferred
In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements
Thorough knowledge of regulations applicable to essential responsibilities
Effective communication skills across all levels of audience
Proficiency in MS Office products (Word, Excel, Outlook)
Working experience in Symitar for Windows (Episys) preferred
First Entertainment Credit Union does not utilize artificial intelligence (AI) tools in any part of the hiring process. This includes reviewing applications, analyzing resumes, or evaluating candidate responses. All hiring decisions are made exclusively by our hiring teams, in compliance with applicable employment laws and regulations to ensure fairness, transparency, and equal opportunity.
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The Operations Representative is responsible for performing accurate, timely, and compliant processing of member transactions, maintenance requests, and operational workflows. This role focuses on transaction processing, exception handling, and strict adherence to regulatory and procedural standards. Operations Representatives ensure operational accuracy, minimize risk, and deliver consistent member experience across assigned workflows.
This full-time, hybrid opportunity reporting to the Associate Manager, Operations is based in Hollywood, CA. The targeted hourly pay for the role in California is between $26 and $32.
Responsibilities
Process daily work queues with accuracy and within established service level agreements
Perform account updates, corrections, and verification steps in accordance with policy and regulatory requirements
Review documentation for completeness, accuracy, and compliance, maintaining audit-ready documentation and accurate electronic records
Complete exception processing and research to resolve discrepancies, escalating irregularities or potential risks appropriately
Identify opportunities and suggest practical ideas to improve everyday tasks, workflows, accuracy, efficiency, or clarity within assigned desks
Support a culture of continuous improvement by proactively communicating pain points, recurring issues, or patterns
Follow up with members regarding account changes or identified oversights to ensure full understanding, provide clarification, and obtain appropriate approvals
Apply federal/state regulations and internal procedures to all work performed, handling sensitive member information with strict confidentiality
Participate in cross-training to support multiple desks as operational needs evolve
Contribute to a consistent, collaborative, and service-oriented environment
Perform any other assigned duties as needed
Requirements
1-2 years of work-related experience in a full-service financial institution or experience in a related position in a related field preferred
In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements
Thorough knowledge of regulations applicable to essential responsibilities
Effective communication skills across all levels of audience
Proficiency in MS Office products (Word, Excel, Outlook)
Working experience in Symitar for Windows (Episys) preferred
First Entertainment Credit Union does not utilize artificial intelligence (AI) tools in any part of the hiring process. This includes reviewing applications, analyzing resumes, or evaluating candidate responses. All hiring decisions are made exclusively by our hiring teams, in compliance with applicable employment laws and regulations to ensure fairness, transparency, and equal opportunity.
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