Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We have brought all of the pieces together in order to accelerate the next great revolution in aviation: electric flight. By unlocking affordable, more sustainable, personalized air transportation for everyone, Surf Air Mobility promises to bring aviation into the modern age.
JOB TITLE LNS Airport Cross Utilized Agent
DEPARTMENT Customer Service
REPORTS TO Station Manager
FLSA STATUS Non-Exempt
POSITION SUMMARY The Airport Cross-Utilized Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations.
KEY RESPONSIBILITIES
Ensuring FAA, Airline, and airport regulations are followed
Enforcing safety/security measures and protecting sensitive zones
Creating and modifying reservations
Checking in passengers; safely loading and unloading passengers
Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity, and weight
Reviewing baggage tags for accuracy
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Making announcements over a public address system
Processing credit card payments
Directing aircraft parking and dispatch on the ramp
After training, towing aircraft to proper parking positions on the ramp
Maintaining work area and mechanical equipment in proper order
This position does not directly supervise others
QUALIFICATIONS Knowledge, Skills & Abilities:
Excellent written and verbal communication skills
Able to read, write and speak English effectively
Able to maintain eye contact when speaking with customers
Professional in appearance and manner
Ability to learn, understand and communicate the terms of the company’s Contract of Carriage
Courteous in all interactions
Able to interact effectively with passengers, co-workers, and management
Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Ability to diffuse stressful situations
Detail-oriented and self-motivated
Education
High school diploma or equivalent
Miscellaneous Requirements
Valid driver’s license and reliable transportation
Computer skills – ability to learn reservation and phone systems, proficient with a PC
Basic math abilities
Ability to work within a 24/7 operation including holidays
Ability to pass a 10-year background check and pre-employment drug screen
At least 21 years of age
Authorized to work in the United States
Work Experience
Prefer at least 1 year of prior customer service experience
Mental Requirements Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.
Physical requirements
Must be able to lift a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet
Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time
Must be able to stand for extended periods of time
Must be able to work in all weather conditions and in confined spaces
Must have sufficient vision and the ability to safely perform the essential functions of the position
Must be able to meet all physical requirements related to aircraft weight limitations before and during employment
Approximate Activity: Sitting 5%, Standing 70%, Walking 25% (100% total)
Machines and Equipment Used: Computer, Phone, Photocopier, fax machine – Varies
Approximate percentage of time in on-the-job travel: less than 5%
Equal Opportunity and E-Verify At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Surf Air Mobility participates in E-Verify.
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JOB TITLE LNS Airport Cross Utilized Agent
DEPARTMENT Customer Service
REPORTS TO Station Manager
FLSA STATUS Non-Exempt
POSITION SUMMARY The Airport Cross-Utilized Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations.
KEY RESPONSIBILITIES
Ensuring FAA, Airline, and airport regulations are followed
Enforcing safety/security measures and protecting sensitive zones
Creating and modifying reservations
Checking in passengers; safely loading and unloading passengers
Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity, and weight
Reviewing baggage tags for accuracy
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Making announcements over a public address system
Processing credit card payments
Directing aircraft parking and dispatch on the ramp
After training, towing aircraft to proper parking positions on the ramp
Maintaining work area and mechanical equipment in proper order
This position does not directly supervise others
QUALIFICATIONS Knowledge, Skills & Abilities:
Excellent written and verbal communication skills
Able to read, write and speak English effectively
Able to maintain eye contact when speaking with customers
Professional in appearance and manner
Ability to learn, understand and communicate the terms of the company’s Contract of Carriage
Courteous in all interactions
Able to interact effectively with passengers, co-workers, and management
Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Ability to diffuse stressful situations
Detail-oriented and self-motivated
Education
High school diploma or equivalent
Miscellaneous Requirements
Valid driver’s license and reliable transportation
Computer skills – ability to learn reservation and phone systems, proficient with a PC
Basic math abilities
Ability to work within a 24/7 operation including holidays
Ability to pass a 10-year background check and pre-employment drug screen
At least 21 years of age
Authorized to work in the United States
Work Experience
Prefer at least 1 year of prior customer service experience
Mental Requirements Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.
Physical requirements
Must be able to lift a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet
Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time
Must be able to stand for extended periods of time
Must be able to work in all weather conditions and in confined spaces
Must have sufficient vision and the ability to safely perform the essential functions of the position
Must be able to meet all physical requirements related to aircraft weight limitations before and during employment
Approximate Activity: Sitting 5%, Standing 70%, Walking 25% (100% total)
Machines and Equipment Used: Computer, Phone, Photocopier, fax machine – Varies
Approximate percentage of time in on-the-job travel: less than 5%
Equal Opportunity and E-Verify At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Surf Air Mobility participates in E-Verify.
#J-18808-Ljbffr