Overview
PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings, while guaranteeing responsive personal service and same-day shipping. PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings, while guaranteeing responsive personal service and same-day shipping. As our customers\' business grows, we grow with them. PTSolutions offers a variety of customizable, advanced inventory options that reduces overspending & overhead and brings our customers to the next level. PTSolutions conducts on-site evaluations and provides training programs to help our customers improve their manufacturing process and reduce costs. From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way. Position Responsibilities
Process customer orders, changes, and returns according to established department policies and procedures. Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received. Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email. Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution. Partner with the sales team and other internal teams to meet & exceed our customers\' service expectations. Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified. Other duties as assigned. Required Experience, Knowledge, Skills, and Abilities
Excellent communication skills including verbal, written, and interpersonal are required Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams Strong problem solving and deductive reasoning skills Customer-centric attitude and a desire to grow with & contribute to customer-focused company Must have the ability to establish rapport and build demand over the phone Ability to multi-task, prioritize, and manage time effectively Ability to work with cross-functional teams to achieve company goals The Most Qualified Candidates Will Have
2+ years of experience in Customer Service Knowledge of cutting tools This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company. This position is based in our Itasca, IL facility, so only candidates residing in the Chicagoland area will be considered. Must be authorized to work in the United States. Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Keyword: Customer Service Representative
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PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings, while guaranteeing responsive personal service and same-day shipping. PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings, while guaranteeing responsive personal service and same-day shipping. As our customers\' business grows, we grow with them. PTSolutions offers a variety of customizable, advanced inventory options that reduces overspending & overhead and brings our customers to the next level. PTSolutions conducts on-site evaluations and provides training programs to help our customers improve their manufacturing process and reduce costs. From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way. Position Responsibilities
Process customer orders, changes, and returns according to established department policies and procedures. Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received. Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email. Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution. Partner with the sales team and other internal teams to meet & exceed our customers\' service expectations. Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified. Other duties as assigned. Required Experience, Knowledge, Skills, and Abilities
Excellent communication skills including verbal, written, and interpersonal are required Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams Strong problem solving and deductive reasoning skills Customer-centric attitude and a desire to grow with & contribute to customer-focused company Must have the ability to establish rapport and build demand over the phone Ability to multi-task, prioritize, and manage time effectively Ability to work with cross-functional teams to achieve company goals The Most Qualified Candidates Will Have
2+ years of experience in Customer Service Knowledge of cutting tools This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company. This position is based in our Itasca, IL facility, so only candidates residing in the Chicagoland area will be considered. Must be authorized to work in the United States. Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Keyword: Customer Service Representative
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