RCM Customer Service Representative - Remote
Conifer Health Solutions, Frisco, Texas, United States, 75034
Overview
Job Summary: Responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low, the incumbent may make outbound follow up calls on outstanding AR accounts. Essential Duties And Responsibilities
Answer inbound customer service calls and make some outbound follow up calls in a professional, service-oriented manner. Answer the calls timely without drops/abandonments. Ascertain the reason for the call and assist the caller with questions, concerns or problems with a focus on first call resolution. Facilitate resolution by referring the matter to the issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter. Other duties as assigned. Knowledge, Skills, Abilities
Exceptional customer service skills including effective and efficient problem solving and analyzing skills Professional and calming tone of voice with complete command of the English language free of inappropriate grammar Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving Ability to de-escalate issues and instill confidence that a resolution has been found Ability to function effectively under stress of conflicting demands on time and attention Ability to interpret and apply reimbursement aspects of managed healthcare contracts Attentive listening skills Ability to clearly articulate responses to customers using appropriate voice modulation Education / Experience
High school education or the equivalent 1–2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus. Physical Demands
Ability to sit at a computer terminal for extended periods of time Work Environment
Call Center environment with headset and multiple workstations within close proximity Hospital environment may include direct patient interaction Other Information
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that provides resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to advance your career. Compensation & Benefits
Pay: $15.80 - $23.70 per hour. Compensation depends on location, qualifications, and experience. Position may be eligible for a signing bonus for qualified new hires, subject to employment status. Conifer observed holidays receive time and a half. Medical, dental, vision, disability, and life insurance Paid time off (vacation & sick leave) – minimum 12 days per year 401k with up to 6% employer match 10 paid holidays per year Health savings accounts, healthcare and dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & child care, AD&D, auto & home insurance Colorado-specific paid leave in accordance with state laws EEO/AA Statement: Employment practices will not be influenced by race, color, religion, sex (including pregnancy), national origin, age, disability, or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. E-Verify: http://www.uscis.gov/e-verify
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Job Summary: Responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low, the incumbent may make outbound follow up calls on outstanding AR accounts. Essential Duties And Responsibilities
Answer inbound customer service calls and make some outbound follow up calls in a professional, service-oriented manner. Answer the calls timely without drops/abandonments. Ascertain the reason for the call and assist the caller with questions, concerns or problems with a focus on first call resolution. Facilitate resolution by referring the matter to the issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter. Other duties as assigned. Knowledge, Skills, Abilities
Exceptional customer service skills including effective and efficient problem solving and analyzing skills Professional and calming tone of voice with complete command of the English language free of inappropriate grammar Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving Ability to de-escalate issues and instill confidence that a resolution has been found Ability to function effectively under stress of conflicting demands on time and attention Ability to interpret and apply reimbursement aspects of managed healthcare contracts Attentive listening skills Ability to clearly articulate responses to customers using appropriate voice modulation Education / Experience
High school education or the equivalent 1–2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus. Physical Demands
Ability to sit at a computer terminal for extended periods of time Work Environment
Call Center environment with headset and multiple workstations within close proximity Hospital environment may include direct patient interaction Other Information
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that provides resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to advance your career. Compensation & Benefits
Pay: $15.80 - $23.70 per hour. Compensation depends on location, qualifications, and experience. Position may be eligible for a signing bonus for qualified new hires, subject to employment status. Conifer observed holidays receive time and a half. Medical, dental, vision, disability, and life insurance Paid time off (vacation & sick leave) – minimum 12 days per year 401k with up to 6% employer match 10 paid holidays per year Health savings accounts, healthcare and dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & child care, AD&D, auto & home insurance Colorado-specific paid leave in accordance with state laws EEO/AA Statement: Employment practices will not be influenced by race, color, religion, sex (including pregnancy), national origin, age, disability, or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. E-Verify: http://www.uscis.gov/e-verify
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