Customer Service Representative
Community Choice Financial Family of Brands, Pearland, Texas, us, 77588
Overview
Customer Service Representative (CSR) role in TitleMax, Pearland, TX. You’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll be part of a high-performance environment, building connections with a diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Your Opportunity: Customer Service Representative, TitleMax, Pearland, TX. As a CSR, you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll build connections with our diverse customer base and process transactions (check cashing, money transfers, and customer payments) while delivering exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, and you’ll receive hands-on training, coaching, and development to support your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, read on!
What We Offer
The hourly wage for the position is $14.00 per hour. The hourly rate is just one element of our Total Compensation package.
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system with e-learning modules to boost professional and personal development.
Cross-brand training enabling movement into opportunities at any of our eleven brands across the country.
Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance options with telemedicine and spending accounts (HSA/FSA).
Traditional 401(k) and Roth 401(k) with a generous company match.
Company-sponsored Life and AD&D Insurance.
Voluntary benefits including dental, vision, disability, life, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Free access to mental health resources and life coaching through our Employee Assistance Program.
Discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off starting at 12 days in the first year, with growth over time.
Benefits are subject to change and plan documents for details and eligibility.
What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision in a Point of Sale (POS) system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing customer appointments.
Perform duties outside of the office when applicable, including on-site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
Maintain store appearance and cleanliness standards to enhance the customer experience.
Maintain office security protocols and conduct opening/closing procedures, including vault and cash drawer management as needed.
Uphold compliance with Company policies and applicable laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic, fast-paced environment and manage multiple tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends. A full-time schedule includes a minimum of 40 hours per week.
Store hours and minimum hours may be subject to change; speak with your recruiter for the latest requirements.
What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent.
Excellent verbal and written communication skills with a professional demeanor.
Meticulous attention to detail and ability to accurately enter data.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Valid driver’s license, auto insurance, and access to a personal vehicle for daily work (mileage compensated).
Background check required; results considered in accordance with applicable law.
Ability to meet the physical demands of the position, including standing for long periods, lifting up to 25 pounds, and operating mechanical controls.
Nice To Haves – Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing.
Cash handling and cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years. We have also been designated as a Top Employer for Hispanic and Latinos by HLPA (2023, 2024, 2025) and named one of America’s Greatest Workplaces in Financial Services (2025) by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands ("CCF" or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities the Power of Choice with over 10 brands, 1,500+ stores in 24 states, and online offerings in 20 states. We are committed to helping people access the short-term financial services they need when they need them.
Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information during the interview or hiring process. Official email domains will be from @ccfi.com. In-store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
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Customer Service Representative (CSR) role in TitleMax, Pearland, TX. You’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll be part of a high-performance environment, building connections with a diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Your Opportunity: Customer Service Representative, TitleMax, Pearland, TX. As a CSR, you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll build connections with our diverse customer base and process transactions (check cashing, money transfers, and customer payments) while delivering exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, and you’ll receive hands-on training, coaching, and development to support your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, read on!
What We Offer
The hourly wage for the position is $14.00 per hour. The hourly rate is just one element of our Total Compensation package.
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system with e-learning modules to boost professional and personal development.
Cross-brand training enabling movement into opportunities at any of our eleven brands across the country.
Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance options with telemedicine and spending accounts (HSA/FSA).
Traditional 401(k) and Roth 401(k) with a generous company match.
Company-sponsored Life and AD&D Insurance.
Voluntary benefits including dental, vision, disability, life, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Free access to mental health resources and life coaching through our Employee Assistance Program.
Discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off starting at 12 days in the first year, with growth over time.
Benefits are subject to change and plan documents for details and eligibility.
What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision in a Point of Sale (POS) system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing customer appointments.
Perform duties outside of the office when applicable, including on-site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
Maintain store appearance and cleanliness standards to enhance the customer experience.
Maintain office security protocols and conduct opening/closing procedures, including vault and cash drawer management as needed.
Uphold compliance with Company policies and applicable laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic, fast-paced environment and manage multiple tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends. A full-time schedule includes a minimum of 40 hours per week.
Store hours and minimum hours may be subject to change; speak with your recruiter for the latest requirements.
What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent.
Excellent verbal and written communication skills with a professional demeanor.
Meticulous attention to detail and ability to accurately enter data.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Valid driver’s license, auto insurance, and access to a personal vehicle for daily work (mileage compensated).
Background check required; results considered in accordance with applicable law.
Ability to meet the physical demands of the position, including standing for long periods, lifting up to 25 pounds, and operating mechanical controls.
Nice To Haves – Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing.
Cash handling and cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years. We have also been designated as a Top Employer for Hispanic and Latinos by HLPA (2023, 2024, 2025) and named one of America’s Greatest Workplaces in Financial Services (2025) by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands ("CCF" or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities the Power of Choice with over 10 brands, 1,500+ stores in 24 states, and online offerings in 20 states. We are committed to helping people access the short-term financial services they need when they need them.
Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information during the interview or hiring process. Official email domains will be from @ccfi.com. In-store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
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