Job Title:
Customer Service Representative Location:
Cleveland, OH Duration:
12 Months Contract (Potential temp to perm) Pay Rate : $30/hr. Shift Time:
1st shift, 8am-5pm Job Summary
We are seeking a detail-oriented
Customer Service Representative
to support high-volume order management in a fast-paced, operations-driven environment. This role serves as a key point of contact between customers and internal teams to ensure accurate order processing, on-time shipments, and overall customer satisfaction. Key Responsibilities
Enter customer orders accurately and efficiently across multiple fulfillment centers Track late and priority orders and follow up as needed Maintain and update customer and product records Review and manage daily priority lists Coordinate with Planning, Scheduling, Production, and Shipping teams to ensure on-time delivery Work with the supervisor to resolve issues and support corrective action plans Required Qualifications
Minimum
2 years of experience
in a high-volume, fast-paced, complex customer service environment (Retail or call center experience is not applicable) Proven experience with
high-volume order entry
and maintaining a low error rate Strong written and verbal communication skills Excellent organizational, administrative, follow-up, and analytical skills Ability to work independently with minimal supervision in a team environment Customer-focused, professional attitude Reliable attendance is required Preferred Background
Manufacturing, distribution, logistics, or supply chain environments Order Management, Customer Operations, or B2B Customer Service roles
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Customer Service Representative Location:
Cleveland, OH Duration:
12 Months Contract (Potential temp to perm) Pay Rate : $30/hr. Shift Time:
1st shift, 8am-5pm Job Summary
We are seeking a detail-oriented
Customer Service Representative
to support high-volume order management in a fast-paced, operations-driven environment. This role serves as a key point of contact between customers and internal teams to ensure accurate order processing, on-time shipments, and overall customer satisfaction. Key Responsibilities
Enter customer orders accurately and efficiently across multiple fulfillment centers Track late and priority orders and follow up as needed Maintain and update customer and product records Review and manage daily priority lists Coordinate with Planning, Scheduling, Production, and Shipping teams to ensure on-time delivery Work with the supervisor to resolve issues and support corrective action plans Required Qualifications
Minimum
2 years of experience
in a high-volume, fast-paced, complex customer service environment (Retail or call center experience is not applicable) Proven experience with
high-volume order entry
and maintaining a low error rate Strong written and verbal communication skills Excellent organizational, administrative, follow-up, and analytical skills Ability to work independently with minimal supervision in a team environment Customer-focused, professional attitude Reliable attendance is required Preferred Background
Manufacturing, distribution, logistics, or supply chain environments Order Management, Customer Operations, or B2B Customer Service roles
#J-18808-Ljbffr