Overview
Shore United Bank is seeking a
Branch Banking Specialist II
(Universal Banker/Bank Teller) to join our team. A Branch Banking Specialist II is a front-line, customer-facing teller position responsible for professionally interacting with clients to take care of their financial needs. The Specialist provides exceptional customer service including efficient and accurate transaction processing and is skilled in customer conversations to determine the best solutions for customers’ financial needs. Essential Functions Include
Assists clients with transactions, performs operational duties, and processes work while maintaining audit standards, security, and control functions to protect the Bank from loss. Promotes timely and courteous service by answering questions, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, and upholding customer service guidelines. Establishes new banking relationships through conversations based on customers’ financial needs. Provides account servicing and maintenance, including address changes, ATM card disputes, online banking setup, and password resets. Recommends bank products and services by engaging in conversations during daily transactions. Opens new consumer and business accounts, including CDs, IRAs, and safe deposit boxes. Adheres to regulatory compliance and Branch policies and procedures, conducts branch security checks of alarm and video systems, and completes required reports accurately and timely. Assists sales platform with daily pre-shift huddles, branch incentive contests, and weekly referral goals. Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, and Branch Lenders. Represents the Bank in a manner that maintains and expands positive relationships with customers, potential customers, and co-workers. Complies with current laws and organizational policies to promote an environment free of harassment and illegal discriminatory behavior in the workplace. Supports adherence to all internal policies, procedures, and practices related to risk management, safety, and regulatory requirements (e.g., CRA, BSA, EEO, SAFE Act), ensuring officers and personnel follow them consistently. Participates in required training sessions, including training for compliance with BSA/AML policies and procedures. Location
Edgewater Branch - 3083 Solomons Island Rd, Edgewater, MD 21037 Position Type/Expected Hours of Work
Full-time Non-exempt Days of Work: Monday–Friday, with rotating Saturdays (Closed Sundays) Required Education and Experience
High school diploma/GED equivalent 1 year experience providing excellent customer service in a fast-paced environment 1 year experience as a bank teller OR a Bachelor's degree in Business, Finance, or similar OR management experience can stand in lieu of bank experience Compensation
The pay range for this position is $19.00 to $23.00 hourly Actual compensation offered may vary based on factors such as relevant experience, time in role, internal peers' base salary, prior performance, business sector, licensure requirements, and skill level; final offer is determined at the time of hire Company Benefits
Family- and community-oriented workplace with a collaborative and friendly environment Comprehensive benefits for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short- and long-term disability, and more Paid parental leave 401(k) savings plan with up to a 4% company match Employee Stock Purchase Plan Employee perks such as banking services, loan discount program, education assistance, career development, Employee Assistance Program, and wellness initiatives Opportunities for growth and advancement Paid training program and ongoing training sessions throughout the year Generous paid time off and paid sick time Community involvement opportunities Shore United Bank is a full-service financial institution with a rich history dating back to 1876. With over $6 billion in assets, we offer innovative financial services delivered with a personal touch. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and provide a comprehensive suite of digital banking services. We also offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Our team is dedicated to helping you achieve your financial goals. Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.
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Shore United Bank is seeking a
Branch Banking Specialist II
(Universal Banker/Bank Teller) to join our team. A Branch Banking Specialist II is a front-line, customer-facing teller position responsible for professionally interacting with clients to take care of their financial needs. The Specialist provides exceptional customer service including efficient and accurate transaction processing and is skilled in customer conversations to determine the best solutions for customers’ financial needs. Essential Functions Include
Assists clients with transactions, performs operational duties, and processes work while maintaining audit standards, security, and control functions to protect the Bank from loss. Promotes timely and courteous service by answering questions, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, and upholding customer service guidelines. Establishes new banking relationships through conversations based on customers’ financial needs. Provides account servicing and maintenance, including address changes, ATM card disputes, online banking setup, and password resets. Recommends bank products and services by engaging in conversations during daily transactions. Opens new consumer and business accounts, including CDs, IRAs, and safe deposit boxes. Adheres to regulatory compliance and Branch policies and procedures, conducts branch security checks of alarm and video systems, and completes required reports accurately and timely. Assists sales platform with daily pre-shift huddles, branch incentive contests, and weekly referral goals. Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, and Branch Lenders. Represents the Bank in a manner that maintains and expands positive relationships with customers, potential customers, and co-workers. Complies with current laws and organizational policies to promote an environment free of harassment and illegal discriminatory behavior in the workplace. Supports adherence to all internal policies, procedures, and practices related to risk management, safety, and regulatory requirements (e.g., CRA, BSA, EEO, SAFE Act), ensuring officers and personnel follow them consistently. Participates in required training sessions, including training for compliance with BSA/AML policies and procedures. Location
Edgewater Branch - 3083 Solomons Island Rd, Edgewater, MD 21037 Position Type/Expected Hours of Work
Full-time Non-exempt Days of Work: Monday–Friday, with rotating Saturdays (Closed Sundays) Required Education and Experience
High school diploma/GED equivalent 1 year experience providing excellent customer service in a fast-paced environment 1 year experience as a bank teller OR a Bachelor's degree in Business, Finance, or similar OR management experience can stand in lieu of bank experience Compensation
The pay range for this position is $19.00 to $23.00 hourly Actual compensation offered may vary based on factors such as relevant experience, time in role, internal peers' base salary, prior performance, business sector, licensure requirements, and skill level; final offer is determined at the time of hire Company Benefits
Family- and community-oriented workplace with a collaborative and friendly environment Comprehensive benefits for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short- and long-term disability, and more Paid parental leave 401(k) savings plan with up to a 4% company match Employee Stock Purchase Plan Employee perks such as banking services, loan discount program, education assistance, career development, Employee Assistance Program, and wellness initiatives Opportunities for growth and advancement Paid training program and ongoing training sessions throughout the year Generous paid time off and paid sick time Community involvement opportunities Shore United Bank is a full-service financial institution with a rich history dating back to 1876. With over $6 billion in assets, we offer innovative financial services delivered with a personal touch. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and provide a comprehensive suite of digital banking services. We also offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Our team is dedicated to helping you achieve your financial goals. Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.
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