Overview
We are seeking a friendly and detail-oriented Customer Service Representative to join a growing banking team. This role is responsible for delivering exceptional service to customers by assisting with account inquiries, transactions, and general banking needs while ensuring compliance with bank policies and regulatory requirements. Responsibilities
Assist customers in person, by phone, or electronically with account inquiries, transactions, and service requests Open and maintain customer accounts, including checking, savings, and other deposit products Process routine banking transactions such as deposits, withdrawals, transfers, and payments accurately Resolve customer issues promptly and professionally, escalating complex matters as needed Educate customers on bank products, services, and digital banking tools Maintain accurate records and documentation in accordance with bank procedures Adhere to all banking regulations, security protocols, and confidentiality standards Support branch operations and collaborate with team members to meet service goals Qualifications
High school diploma or equivalent required; associate’s or bachelor’s degree preferred Bilingual preferred - English & Spanish Previous customer service or banking experience preferred Strong communication and interpersonal skills Attention to detail and ability to handle transactions accurately Proficiency with basic computer applications and banking systems Ability to multitask in a fast-paced, customer-focused environment Equal Employment Opportunity
Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.
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We are seeking a friendly and detail-oriented Customer Service Representative to join a growing banking team. This role is responsible for delivering exceptional service to customers by assisting with account inquiries, transactions, and general banking needs while ensuring compliance with bank policies and regulatory requirements. Responsibilities
Assist customers in person, by phone, or electronically with account inquiries, transactions, and service requests Open and maintain customer accounts, including checking, savings, and other deposit products Process routine banking transactions such as deposits, withdrawals, transfers, and payments accurately Resolve customer issues promptly and professionally, escalating complex matters as needed Educate customers on bank products, services, and digital banking tools Maintain accurate records and documentation in accordance with bank procedures Adhere to all banking regulations, security protocols, and confidentiality standards Support branch operations and collaborate with team members to meet service goals Qualifications
High school diploma or equivalent required; associate’s or bachelor’s degree preferred Bilingual preferred - English & Spanish Previous customer service or banking experience preferred Strong communication and interpersonal skills Attention to detail and ability to handle transactions accurately Proficiency with basic computer applications and banking systems Ability to multitask in a fast-paced, customer-focused environment Equal Employment Opportunity
Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.
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