Field Operation Specialist | South AL, South GA, North FL
Turf Tank, Georgia Center, Vermont, United States
Overview
Turf Tank has revolutionized the line-marking industry with the world’s first autonomous line-marking robot for sports fields. From parks and recreation departments and high schools to major colleges and professional teams, the Turf Tank robot helps sports facilities worldwide save time and money painting their fields.
If you embody the Turf Tank values of unified teamwork, understanding that relationships matter, fostering a fun atmosphere, going the extra mile, providing agile solutions, making no excuses, embracing transparency, and understanding that knowledge wins, this is the place for you.
Why join Turf Tank
Global Impact — Join a team that is a pioneer in the sports industry with a large global footprint.
Growth Opportunities — Our career opportunities are continually evolving to keep up with business growth.
Amazing Culture — Entrepreneurial, collaborative, fun, fast-paced, and competitive!
About The Role The Field Operations Specialist is a part of Turf Tank's Operations department and will report to Field Operations Management. Specialists are responsible for delivering high-quality customer onboarding and on-field customer support, ensuring customers are set up for long-term success.
This role emphasizes precision, consistency, and adherence to Turf Tank standards, with direction and oversight provided by the Field Operations Manager. This role ensures successful robot deployments, consistent customer experiences, and reliable day-to-day field execution.
What You'll Do New Customer Onboarding
lead on-site robot setup and user training following Turf Tank’s standardized processes
ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness
provide clear training and supporting resources to build user confidence
Territory Maintenance
complete on-site service requests and follow-up visits as assigned by the Field Operations Manager
provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team
document work completed and communicate feedback to the Field Operations Manager for continuous improvement
Customer Support
assist during peak seasons by supporting the Robot Support team with overflow requests
follow established checklists, processes, and standards to ensure consistency across all deployments
provide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materials
The Field Operations Specialist must be able to...
deliver clear, structured training to customers in a professional manner
use an adaptive communication style to deliver effective customer training
follow standardized processes and maintain consistency across installs
troubleshoot technical issues using Turf Tank’s best practices
stay task-focused, organized, and responsive while working independently in the field
The Field Operations Specialist must have...
experience in technical field service, installation, or training roles
strong communication and instructional skills
technical aptitude with robotics, software, and problem-solving
a customer-focused but process-driven approach, prioritizing quality and consistency in onboarding
Requirements
overnight travel is required up to 80% of the time
day travel is required up to 90% of the time
work remotely
possess and maintain a valid driver’s license with a clean driving record
must pass an MVR and drug screen before the start date
maintain eligibility for Turf Tank's fleet insurance
Physical Requirements
lift 50 lbs
perform work while standing, stooping, or squatting
work above the shoulder and below knee heights
sit or stand for extended periods (up to 8+ hours)
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If you embody the Turf Tank values of unified teamwork, understanding that relationships matter, fostering a fun atmosphere, going the extra mile, providing agile solutions, making no excuses, embracing transparency, and understanding that knowledge wins, this is the place for you.
Why join Turf Tank
Global Impact — Join a team that is a pioneer in the sports industry with a large global footprint.
Growth Opportunities — Our career opportunities are continually evolving to keep up with business growth.
Amazing Culture — Entrepreneurial, collaborative, fun, fast-paced, and competitive!
About The Role The Field Operations Specialist is a part of Turf Tank's Operations department and will report to Field Operations Management. Specialists are responsible for delivering high-quality customer onboarding and on-field customer support, ensuring customers are set up for long-term success.
This role emphasizes precision, consistency, and adherence to Turf Tank standards, with direction and oversight provided by the Field Operations Manager. This role ensures successful robot deployments, consistent customer experiences, and reliable day-to-day field execution.
What You'll Do New Customer Onboarding
lead on-site robot setup and user training following Turf Tank’s standardized processes
ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness
provide clear training and supporting resources to build user confidence
Territory Maintenance
complete on-site service requests and follow-up visits as assigned by the Field Operations Manager
provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team
document work completed and communicate feedback to the Field Operations Manager for continuous improvement
Customer Support
assist during peak seasons by supporting the Robot Support team with overflow requests
follow established checklists, processes, and standards to ensure consistency across all deployments
provide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materials
The Field Operations Specialist must be able to...
deliver clear, structured training to customers in a professional manner
use an adaptive communication style to deliver effective customer training
follow standardized processes and maintain consistency across installs
troubleshoot technical issues using Turf Tank’s best practices
stay task-focused, organized, and responsive while working independently in the field
The Field Operations Specialist must have...
experience in technical field service, installation, or training roles
strong communication and instructional skills
technical aptitude with robotics, software, and problem-solving
a customer-focused but process-driven approach, prioritizing quality and consistency in onboarding
Requirements
overnight travel is required up to 80% of the time
day travel is required up to 90% of the time
work remotely
possess and maintain a valid driver’s license with a clean driving record
must pass an MVR and drug screen before the start date
maintain eligibility for Turf Tank's fleet insurance
Physical Requirements
lift 50 lbs
perform work while standing, stooping, or squatting
work above the shoulder and below knee heights
sit or stand for extended periods (up to 8+ hours)
#J-18808-Ljbffr