Overview
Position Summary
Before you apply , explore what it’s like to be part of Fives North American Combustion, Inc. Our
Realistic Job Preview
gives you a firsthand look at our work, our team, and your future. Fill out the form at the end, and you’ll be sent right back to view and apply for our openings. FIVES NORTH AMERICAN COMBUSTION, INC. Fives North American Combustion, Inc. is hiring a permanent, full-time Customer Service Representative to join our team in Cleveland, OH.
Fives North American Combustion (HQ: Cleveland) is a dynamic subsidiary of the renowned Fives Group (HQ: Paris). Boasting over 100 years of groundbreaking contributions to industrial combustion, we stand at the forefront of thermal process engineering and manufacturing across the globe. From designing and manufacturing cutting-edge burners and industrial furnaces to installing and servicing combustion systems, we span industries including aluminum, steel, forging, incineration, oil and gas, mineral, paper, glass, and food. Our fusion of innovative energy and expertise yields unparalleled technology, breakthrough products and performance-enhancing solutions. Fueling our success is a firm belief in innovation through collaboration. At Fives, we are driven by a common calling, to prove that industry can do it! Join us as we work together to make industry an answer to technological, environmental, social, and economic challenges of our time and to make your career an adventure in shaping the future of industrial excellence.
At Fives, we all have a part to play in achieving our common mission. Your role will be:
Responsibilities
Respond to customer questions, explain available services, correct errors, provide pricing information, take orders, develop leads, and sell products and services
Performs Restricted Party Screening for inquiries and orders
Process domestic and export quotes
Process domestic and export orders into SAP-based computer system
Effective, accurate, and efficient processing of all customer requests (quotes, orders, RMA's, rescheduled notices, parts inquiries)
Research spare parts for customers
Call Center team member
Assist Domestic Sales offices, European entities, and Distributors with quotes, orders and inquiries
Qualifications
Minimum of 2 years of experience in a customer service-related position
Experience in manufacturing customer service preferred
Proficient in Microsoft Office applications (Outlook, Word, and Excel)
Prior order entry and quote experience
Prior export order and quote experience
Basic export compliance knowledge
Prior SAP experience is a plus
Benefits
Hybrid/Work remotely on Mondays and Fridays
Comprehensive benefits package featuring coverage for the majority of health insurance premiums, along with company-paid life insurance, short-term disability (STD), and long-term disability (LTD)
401(k): 6% match and immediate vesting
Paid vacation, sick and volunteer time
12 paid holidays
Parental leave
Tuition reimbursement
Training and development
Company social events
Work/life balance
… and more!
Why come to Fives North American Combustion? We are visionaries, challengers, collaborators and relationship-builders. We are passionate and proud of our history, products and services. We take care of each other, our customers, and our communities simply because it is the right thing to do. Collectively, we solve problems for companies around the world and offer the highest quality products and services to make our customers and our workforce successful. Our team is made up of motivated, intelligent and engaged creators who work hard, play hard, and are committed to minimizing the environmental impact of fossil fuels. Industry can do it with you!
#J-18808-Ljbffr
Realistic Job Preview
gives you a firsthand look at our work, our team, and your future. Fill out the form at the end, and you’ll be sent right back to view and apply for our openings. FIVES NORTH AMERICAN COMBUSTION, INC. Fives North American Combustion, Inc. is hiring a permanent, full-time Customer Service Representative to join our team in Cleveland, OH.
Fives North American Combustion (HQ: Cleveland) is a dynamic subsidiary of the renowned Fives Group (HQ: Paris). Boasting over 100 years of groundbreaking contributions to industrial combustion, we stand at the forefront of thermal process engineering and manufacturing across the globe. From designing and manufacturing cutting-edge burners and industrial furnaces to installing and servicing combustion systems, we span industries including aluminum, steel, forging, incineration, oil and gas, mineral, paper, glass, and food. Our fusion of innovative energy and expertise yields unparalleled technology, breakthrough products and performance-enhancing solutions. Fueling our success is a firm belief in innovation through collaboration. At Fives, we are driven by a common calling, to prove that industry can do it! Join us as we work together to make industry an answer to technological, environmental, social, and economic challenges of our time and to make your career an adventure in shaping the future of industrial excellence.
At Fives, we all have a part to play in achieving our common mission. Your role will be:
Responsibilities
Respond to customer questions, explain available services, correct errors, provide pricing information, take orders, develop leads, and sell products and services
Performs Restricted Party Screening for inquiries and orders
Process domestic and export quotes
Process domestic and export orders into SAP-based computer system
Effective, accurate, and efficient processing of all customer requests (quotes, orders, RMA's, rescheduled notices, parts inquiries)
Research spare parts for customers
Call Center team member
Assist Domestic Sales offices, European entities, and Distributors with quotes, orders and inquiries
Qualifications
Minimum of 2 years of experience in a customer service-related position
Experience in manufacturing customer service preferred
Proficient in Microsoft Office applications (Outlook, Word, and Excel)
Prior order entry and quote experience
Prior export order and quote experience
Basic export compliance knowledge
Prior SAP experience is a plus
Benefits
Hybrid/Work remotely on Mondays and Fridays
Comprehensive benefits package featuring coverage for the majority of health insurance premiums, along with company-paid life insurance, short-term disability (STD), and long-term disability (LTD)
401(k): 6% match and immediate vesting
Paid vacation, sick and volunteer time
12 paid holidays
Parental leave
Tuition reimbursement
Training and development
Company social events
Work/life balance
… and more!
Why come to Fives North American Combustion? We are visionaries, challengers, collaborators and relationship-builders. We are passionate and proud of our history, products and services. We take care of each other, our customers, and our communities simply because it is the right thing to do. Collectively, we solve problems for companies around the world and offer the highest quality products and services to make our customers and our workforce successful. Our team is made up of motivated, intelligent and engaged creators who work hard, play hard, and are committed to minimizing the environmental impact of fossil fuels. Industry can do it with you!
#J-18808-Ljbffr