Branch Customer Service & Sales Rep. - Charlotte, NC (Montford)
AAA-The Auto Club Group, Charlotte, North Carolina, United States, 28245
Overview
It’s a great time to join AAA The Auto Club Group! Job Type: Full time. Exempt/Non Exempt: Hourly. Why Choose a Career with ACG
Established brand that has been around for over 100 years. Our members know and trust us! Branch offices house travel, membership, insurance sales and support employees. Career Path
Excellent opportunities to build a career path. The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group with potential to grow into other ACG roles such as: Other Branch positions – Field Insurance Sales Agent, Travel Agent Other Departments such as Call Centers (ERS, Sales and Service, etc.), Automotive Services, Claims, Underwriting, and more A Day in the Life
The Auto Club Group is seeking prospective Member Representative I’s or Branch Customer Service Representatives who promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet customers and provide peace of mind by servicing their needs. Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and some banking products. Generate leads, update members on travel and insurance specials, and provide travel information. Respond to customer inquiries and refer to senior staff or agent when appropriate. Provide cashiering services to members, including taking and processing payments for insurance policies, travel and sale of tickets, and travel money products; processing remittance/depository transfers and balancing cash drawer. Receive and resolve member/customer complaints and seek management assistance when appropriate. Provide administrative support to the travel and/or insurance sales staff during peak periods. Conduct outbound promotional calls for insurance and/or travel products. Other duties as assigned. compensation
How We Reward Our Employees: Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance. Benefits
Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance PTO, company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more We Are Looking For Candidates Who
Required Qualifications: Education
High School Diploma or equivalent Work Experience
Working in a customer focused environment Providing customer focused service and timely solutions to problems Microsoft Office applications Taking personal responsibility in seeking solutions to problems Multi-tasking and prioritizing tasks to meet office customer service goals Successful candidates will possess
Passion and enthusiasm for working with people Basic mathematical calculations to accurately perform monetary transactions Effective verbal and written communication Ability to work in a team Professional demeanor and commitment to high-quality customer service Work well under pressure in a high-volume, fast-paced environment Willingness to work irregular hours including holidays and weekends Work Environment
This is an in-office position. Employees will service ACG members in person and are based on site in an ACG branch facility. Who We Are
Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories. ACG belongs to the national AAA federation and is the second largest AAA club in North America. We are committed to inclusivity and diversity. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note
ACG’s compensation philosophy is market-competitive and performance-based. Pay ranges are based on geographic areas and other factors. The above statements describe principal and essential functions but not all duties. Reasonable accommodations will be made for otherwise qualified applicants as needed. ACG is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential. A background and drug screen may be required for employment.
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It’s a great time to join AAA The Auto Club Group! Job Type: Full time. Exempt/Non Exempt: Hourly. Why Choose a Career with ACG
Established brand that has been around for over 100 years. Our members know and trust us! Branch offices house travel, membership, insurance sales and support employees. Career Path
Excellent opportunities to build a career path. The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group with potential to grow into other ACG roles such as: Other Branch positions – Field Insurance Sales Agent, Travel Agent Other Departments such as Call Centers (ERS, Sales and Service, etc.), Automotive Services, Claims, Underwriting, and more A Day in the Life
The Auto Club Group is seeking prospective Member Representative I’s or Branch Customer Service Representatives who promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet customers and provide peace of mind by servicing their needs. Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and some banking products. Generate leads, update members on travel and insurance specials, and provide travel information. Respond to customer inquiries and refer to senior staff or agent when appropriate. Provide cashiering services to members, including taking and processing payments for insurance policies, travel and sale of tickets, and travel money products; processing remittance/depository transfers and balancing cash drawer. Receive and resolve member/customer complaints and seek management assistance when appropriate. Provide administrative support to the travel and/or insurance sales staff during peak periods. Conduct outbound promotional calls for insurance and/or travel products. Other duties as assigned. compensation
How We Reward Our Employees: Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance. Benefits
Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance PTO, company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more We Are Looking For Candidates Who
Required Qualifications: Education
High School Diploma or equivalent Work Experience
Working in a customer focused environment Providing customer focused service and timely solutions to problems Microsoft Office applications Taking personal responsibility in seeking solutions to problems Multi-tasking and prioritizing tasks to meet office customer service goals Successful candidates will possess
Passion and enthusiasm for working with people Basic mathematical calculations to accurately perform monetary transactions Effective verbal and written communication Ability to work in a team Professional demeanor and commitment to high-quality customer service Work well under pressure in a high-volume, fast-paced environment Willingness to work irregular hours including holidays and weekends Work Environment
This is an in-office position. Employees will service ACG members in person and are based on site in an ACG branch facility. Who We Are
Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories. ACG belongs to the national AAA federation and is the second largest AAA club in North America. We are committed to inclusivity and diversity. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note
ACG’s compensation philosophy is market-competitive and performance-based. Pay ranges are based on geographic areas and other factors. The above statements describe principal and essential functions but not all duties. Reasonable accommodations will be made for otherwise qualified applicants as needed. ACG is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential. A background and drug screen may be required for employment.
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