Hospital / Institutional Customer Representative - Houston SW, TX
MSD, Houston, Texas, United States, 77246
Overview
The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. They work with the Hospital Customer Team to understand Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy, and ensure that our Company is viewed as delivering value and better health outcomes to healthcare professionals and their patients. Responsibilities
Communicates about product in a way that's meaningful and relevant to each customer; customizes discussions and client interactions based on understanding of customer needs Engages in informed discussions about products with HCP customers, knowing when/how to seek and provide additional information Act as primary point of contact for select customer accounts; meet with key customers/personnel to understand practice structure, business model, key influencers (Managed Care Organization, employers, state and local regulations/network structure), customer needs and identify business opportunities Coordinate with the customer team to develop customer strategy for select accounts/HCPs, outlining strategy for interactions/relationship, solutions and potential offerings Partner with National Account Executives (NAEs) to maintain focus on Managed Care pull-through Share learning and best practices from one customer to help others meet their needs Demonstrate a focus on better health outcomes beyond acquisition, considering the HCP and patient experience Provide input into resource allocation decisions across customers Identify and select programs/services from the library of company resources to address customer needs Work with solutions group and/or Medical Account Executive to develop and deliver relevant offerings that address customer needs Maintain understanding of practice structure, business model, key influencers/network structure and make information available to relevant stakeholders Collaborate and communicate with extended in-scope customer team to ensure a consistent customer experience across divisions; ensure integration with NAEs, Vaccines personnel, HMS Manager, Solutions Consultant, CSS, RMD and other stakeholders to share key customer learning and support needs Illustrate excellence in Account Management, External Market Focus, and 1:1 Customer Interactions; influence beyond geography or product area Implement approved resources, programs and messages to address customer and company needs Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible customers and discuss approved contract details Territory Information
This territory covers the Houston SW area including but not limited to Houston, Sugar Land, Katy, College Station and Bryan, TX The selected Sales Representative must reside within the territory Overnight travel may be required Travel percentage varies based on candidate’s location within the geography Qualifications
Education Minimum Requirements Bachelor’s Degree with 3 (36 months) or more years of Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience in professional sales, marketing, military or healthcare/scientific field not related to sales (pharmaceutical, biotech, or medical devices) Required Prior experience working in a scientific field or healthcare environment Previous sales experience Experience developing new business opportunities with existing customers Experience establishing new customer relationships Understanding of the company's products and therapeutic areas Consistent performer in most competency areas Valid Driver's license Preferred Prior consulting or customer service experience Experience developing and executing a plan for engaging customers and meeting customer needs Understanding of Headquarters operations Ability to analyze metrics to assess progress against objectives Hospital/Institutional Sales experience Required Skills
Account Management, Account Management, Account Planning, Adaptability, Business Management, Business Model Development, Business Opportunities, Client Communication, Commercial Account Management, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Rapport, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics, Sales Operations Preferred Skills
Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please indicate if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. We comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit the following resources: EEOC Know Your Rights, EEOC GINA Supplement We are proud to be a company that embraces diversity and inclusion and encourages collaboration across diverse ideas and backgrounds. Learn more about your rights, including under California, Colorado and other US State Acts Hybrid and Logistics
U.S. Hybrid Work Model: Effective September 5, 2023, employees in office-based positions will follow a Hybrid model (three on-site days per week; Friday remote) unless business needs require on-site presence. This does not apply to field-based, facility-based, manufacturing-based, or research-based roles, or roles designated as remote. The salary range for this role is $106,200.00 - $167,200.00. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive benefits package including medical, dental, vision, retirement (401(k)) and paid time off. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits. You can apply at https://jobs.merck.com/us/en (or via Workday if you are a current employee). The application deadline is stated on this posting. San Francisco Residents Only : We will consider qualified applicants with arrest/conviction records in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only : We will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws. Search Firm Representatives: Merck & Co., Inc. does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms will be the property of the company unless a valid written agreement is in place. Employee Status:
Regular Relocation:
No relocation VISA Sponsorship:
No Travel Requirements:
10% Flexible Work Arrangements:
Remote Shift:
Not Indicated Valid Driving License:
Yes Hazardous Material(s):
n/a Job Posting End Date:
02/13/2026 Note:
A job posting is effective until 11:59:59 PM on the day before the listed job posting end date.
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The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. They work with the Hospital Customer Team to understand Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy, and ensure that our Company is viewed as delivering value and better health outcomes to healthcare professionals and their patients. Responsibilities
Communicates about product in a way that's meaningful and relevant to each customer; customizes discussions and client interactions based on understanding of customer needs Engages in informed discussions about products with HCP customers, knowing when/how to seek and provide additional information Act as primary point of contact for select customer accounts; meet with key customers/personnel to understand practice structure, business model, key influencers (Managed Care Organization, employers, state and local regulations/network structure), customer needs and identify business opportunities Coordinate with the customer team to develop customer strategy for select accounts/HCPs, outlining strategy for interactions/relationship, solutions and potential offerings Partner with National Account Executives (NAEs) to maintain focus on Managed Care pull-through Share learning and best practices from one customer to help others meet their needs Demonstrate a focus on better health outcomes beyond acquisition, considering the HCP and patient experience Provide input into resource allocation decisions across customers Identify and select programs/services from the library of company resources to address customer needs Work with solutions group and/or Medical Account Executive to develop and deliver relevant offerings that address customer needs Maintain understanding of practice structure, business model, key influencers/network structure and make information available to relevant stakeholders Collaborate and communicate with extended in-scope customer team to ensure a consistent customer experience across divisions; ensure integration with NAEs, Vaccines personnel, HMS Manager, Solutions Consultant, CSS, RMD and other stakeholders to share key customer learning and support needs Illustrate excellence in Account Management, External Market Focus, and 1:1 Customer Interactions; influence beyond geography or product area Implement approved resources, programs and messages to address customer and company needs Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible customers and discuss approved contract details Territory Information
This territory covers the Houston SW area including but not limited to Houston, Sugar Land, Katy, College Station and Bryan, TX The selected Sales Representative must reside within the territory Overnight travel may be required Travel percentage varies based on candidate’s location within the geography Qualifications
Education Minimum Requirements Bachelor’s Degree with 3 (36 months) or more years of Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience in professional sales, marketing, military or healthcare/scientific field not related to sales (pharmaceutical, biotech, or medical devices) Required Prior experience working in a scientific field or healthcare environment Previous sales experience Experience developing new business opportunities with existing customers Experience establishing new customer relationships Understanding of the company's products and therapeutic areas Consistent performer in most competency areas Valid Driver's license Preferred Prior consulting or customer service experience Experience developing and executing a plan for engaging customers and meeting customer needs Understanding of Headquarters operations Ability to analyze metrics to assess progress against objectives Hospital/Institutional Sales experience Required Skills
Account Management, Account Management, Account Planning, Adaptability, Business Management, Business Model Development, Business Opportunities, Client Communication, Commercial Account Management, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Rapport, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics, Sales Operations Preferred Skills
Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please indicate if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. We comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit the following resources: EEOC Know Your Rights, EEOC GINA Supplement We are proud to be a company that embraces diversity and inclusion and encourages collaboration across diverse ideas and backgrounds. Learn more about your rights, including under California, Colorado and other US State Acts Hybrid and Logistics
U.S. Hybrid Work Model: Effective September 5, 2023, employees in office-based positions will follow a Hybrid model (three on-site days per week; Friday remote) unless business needs require on-site presence. This does not apply to field-based, facility-based, manufacturing-based, or research-based roles, or roles designated as remote. The salary range for this role is $106,200.00 - $167,200.00. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive benefits package including medical, dental, vision, retirement (401(k)) and paid time off. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits. You can apply at https://jobs.merck.com/us/en (or via Workday if you are a current employee). The application deadline is stated on this posting. San Francisco Residents Only : We will consider qualified applicants with arrest/conviction records in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only : We will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws. Search Firm Representatives: Merck & Co., Inc. does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms will be the property of the company unless a valid written agreement is in place. Employee Status:
Regular Relocation:
No relocation VISA Sponsorship:
No Travel Requirements:
10% Flexible Work Arrangements:
Remote Shift:
Not Indicated Valid Driving License:
Yes Hazardous Material(s):
n/a Job Posting End Date:
02/13/2026 Note:
A job posting is effective until 11:59:59 PM on the day before the listed job posting end date.
#J-18808-Ljbffr