Overview
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. If you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
Responsibilities
As an Institutional Account Manager, you’ll be part of a dynamic, collaborative team of professionals committed to helping Coinbase achieve its mission. You will act as a subject matter expert on Coinbase’s institutional suite of products, delivering world-class service and support to our most valued institutional clients across various segments.
Provide independent management of key institutional client relationship needs. Collaborate closely with sales, operations, onboarding, and other institutional teams.
Address client escalations promptly and communicate important updates to Account Management Leadership, ensuring alignment and resolution.
Enhance client experience by supporting partner management, prioritization, and seamless execution across Institutional teams.
Build product and workflow expertise to help institutional clients navigate and utilize Coinbase’s product suite.
Manage client requests, triage issues, and escalate complex matters to subject matter experts when necessary.
Contribute to demos and sales support by observing and developing product knowledge and assisting sales teams as required.
Organize client feedback, acting as the client voice and identifying bugs, incidents, and opportunities for product enhancements.
Qualifications
5+ years of experience in Account Management/Relationship Management.
Team-oriented and client-focused with a strong sense of collaboration, ownership, and urgency in delivering client success.
Excellent communication skills, with exceptional verbal and written abilities tailored to diverse audiences.
Relationship builder with the ability to establish and maintain trust-driven relationships with clients and internal teams.
Proficiency with Google Suite.
Nice to have
Digital assets experience and knowledge.
Prior Prime Brokerage experience.
Familiarity with AI tools.
Pay and Benefits Job #: P75892
Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range. Full-time offers include bonus eligibility, equity eligibility, and benefits (medical, dental, vision, 401(k)). The shown base salary range is $151,895 — $178,700 USD. Total compensation includes equity and bonus eligibility and benefits.
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com with your request and contact information.
Data Privacy and AI Disclosure Global Data Privacy Notice for Job Candidates and Applicants: Depending on location, GDPR and CCPA may regulate the way we manage applicant data. Our full notice is available here. By submitting your application, you agree to data processing as required. For US applicants, by submitting your application you agree to arbitration of disputes as outlined here.
AI Disclosure: Coinbase is piloting AI tools for select roles to assist screening and interviewing processes. A human recruiter will review recorded responses and transcripts to assess qualifications. These pilots are for testing purposes and Coinbase will not use AI to make employment decisions. For accessibility accommodations, please contact accommodations@coinbase.com.
#J-18808-Ljbffr
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. If you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
Responsibilities
As an Institutional Account Manager, you’ll be part of a dynamic, collaborative team of professionals committed to helping Coinbase achieve its mission. You will act as a subject matter expert on Coinbase’s institutional suite of products, delivering world-class service and support to our most valued institutional clients across various segments.
Provide independent management of key institutional client relationship needs. Collaborate closely with sales, operations, onboarding, and other institutional teams.
Address client escalations promptly and communicate important updates to Account Management Leadership, ensuring alignment and resolution.
Enhance client experience by supporting partner management, prioritization, and seamless execution across Institutional teams.
Build product and workflow expertise to help institutional clients navigate and utilize Coinbase’s product suite.
Manage client requests, triage issues, and escalate complex matters to subject matter experts when necessary.
Contribute to demos and sales support by observing and developing product knowledge and assisting sales teams as required.
Organize client feedback, acting as the client voice and identifying bugs, incidents, and opportunities for product enhancements.
Qualifications
5+ years of experience in Account Management/Relationship Management.
Team-oriented and client-focused with a strong sense of collaboration, ownership, and urgency in delivering client success.
Excellent communication skills, with exceptional verbal and written abilities tailored to diverse audiences.
Relationship builder with the ability to establish and maintain trust-driven relationships with clients and internal teams.
Proficiency with Google Suite.
Nice to have
Digital assets experience and knowledge.
Prior Prime Brokerage experience.
Familiarity with AI tools.
Pay and Benefits Job #: P75892
Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range. Full-time offers include bonus eligibility, equity eligibility, and benefits (medical, dental, vision, 401(k)). The shown base salary range is $151,895 — $178,700 USD. Total compensation includes equity and bonus eligibility and benefits.
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com with your request and contact information.
Data Privacy and AI Disclosure Global Data Privacy Notice for Job Candidates and Applicants: Depending on location, GDPR and CCPA may regulate the way we manage applicant data. Our full notice is available here. By submitting your application, you agree to data processing as required. For US applicants, by submitting your application you agree to arbitration of disputes as outlined here.
AI Disclosure: Coinbase is piloting AI tools for select roles to assist screening and interviewing processes. A human recruiter will review recorded responses and transcripts to assess qualifications. These pilots are for testing purposes and Coinbase will not use AI to make employment decisions. For accessibility accommodations, please contact accommodations@coinbase.com.
#J-18808-Ljbffr