Join a Team at WORLDPAC
At WORLDPAC, our people power our success. We offer competitive compensation, strong benefits, and a collaborative culture that values ownership, innovation, and continuous improvement. If you’re looking to grow your career while helping shape a company in an exciting period of change, this is the place to do it.
Position Summary
The Credit Representative is responsible for contacting WORLDPAC customers to collect past-due accounts receivable balances. This role negotiates payment arrangements, resolves customer disputes, and partners with internal teams to achieve KPI and SLA targets. Success requires a strong customer service mindset, solid negotiation skills, and the ability to coordinate cross-functionally to remove barriers to timely payment. The Credit Representative works closely with Credit team members, Commercial Sales, and Customer Service to resolve issues delaying payment, and escalates accounts appropriately in partnership with the Collections leadership team. This role also supports daily workflow coordination and adherence to established company policies and procedures.
Key Responsibilities
Monitor daily aging reports and prioritize collection activity to ensure delinquent accounts are worked timely and documented accurately. Manage an assigned A/R portfolio and maintain positive working relationships with customers. Negotiate payments and recommend payment plans to resolve past-due balances and improve cash flow. Reconcile past-due balances and communicate clearly with customers, Sales, and internal stakeholders to resolve disputed items. Research and resolve disputed, deducted, and unapplied items on customer accounts. Partner with internal and external teams to clear open receivables and remove root causes of delinquency. Review credit holds and process order releases in accordance with policy guidelines. Identify high-risk accounts and escalate as needed (credit holds, 3rd-party collections placement, bad debt review). Analyze account trends and interpret data to provide recommendations and support continuous improvement. Support special projects and other collection-related duties as assigned. Ensure compliance with company policies, procedures, and service-level expectations (SLAs). Qualifications
Required 2+ years of experience in credit and collections or a customer-facing finance role. Strong skills in collections, dispute resolution, deduction management, and negotiation. Strong analytical and investigative abilities with sound judgment and attention to detail. Proven ability to manage multiple priorities and meet deadlines in a KPI-driven environment. Excellent verbal and written communication skills; able to communicate professionally across all levels. Ability to define problems, identify solutions, and drive follow-through to completion. Legal authorization to work in the United States. Preferred Associate degree in a business-related field or equivalent experience. Working knowledge of AS400 (or similar ERP/order management system). Understanding of basic accounting and bookkeeping procedures. Knowledge of transactional processes and systems in a distribution environment. Work Schedule
This role is a 40-hour workweek. Business needs may require extended hours during peak periods. Associates must be available to work Saturdays as needed. Salary
Posted Salary Range USD $21.25 - USD $28.50 /Hr.
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Monitor daily aging reports and prioritize collection activity to ensure delinquent accounts are worked timely and documented accurately. Manage an assigned A/R portfolio and maintain positive working relationships with customers. Negotiate payments and recommend payment plans to resolve past-due balances and improve cash flow. Reconcile past-due balances and communicate clearly with customers, Sales, and internal stakeholders to resolve disputed items. Research and resolve disputed, deducted, and unapplied items on customer accounts. Partner with internal and external teams to clear open receivables and remove root causes of delinquency. Review credit holds and process order releases in accordance with policy guidelines. Identify high-risk accounts and escalate as needed (credit holds, 3rd-party collections placement, bad debt review). Analyze account trends and interpret data to provide recommendations and support continuous improvement. Support special projects and other collection-related duties as assigned. Ensure compliance with company policies, procedures, and service-level expectations (SLAs). Qualifications
Required 2+ years of experience in credit and collections or a customer-facing finance role. Strong skills in collections, dispute resolution, deduction management, and negotiation. Strong analytical and investigative abilities with sound judgment and attention to detail. Proven ability to manage multiple priorities and meet deadlines in a KPI-driven environment. Excellent verbal and written communication skills; able to communicate professionally across all levels. Ability to define problems, identify solutions, and drive follow-through to completion. Legal authorization to work in the United States. Preferred Associate degree in a business-related field or equivalent experience. Working knowledge of AS400 (or similar ERP/order management system). Understanding of basic accounting and bookkeeping procedures. Knowledge of transactional processes and systems in a distribution environment. Work Schedule
This role is a 40-hour workweek. Business needs may require extended hours during peak periods. Associates must be available to work Saturdays as needed. Salary
Posted Salary Range USD $21.25 - USD $28.50 /Hr.
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