Overview
OnPoint CX Solutions is seeking dependable, detail-oriented
Inbound Call Handling Agents
to support utility overflow outage calls from our Henderson, NV call center. This on-site role is in Henderson, NV, with the opportunity to transition to work-from-home after training and 60 days on-site, meeting KPIs and technical requirements. Work-from-home eligibility is not guaranteed. Schedule and Work Details
This is a 24-hour campaign, with schedules predominantly overnight, and flexibility to work day, swing, and graveyard shifts, including weekends and holidays. Role Context
This is a mission-critical, non-sales role focused on assisting customers during power outages, hazardous conditions, and other urgent service situations. The role supports public safety and essential utility services. Strong attendance, reliability, and commitment are mandatory, as agents handle time-sensitive outage calls where accuracy and professionalism are essential. Pay & Perks
$13.50 per hour Weekly pay Performance bonuses based on KPIs Paid training On-site role (Henderson, NV) with conditional work-from-home eligibility Growth and advancement opportunities Job Summary
As an Inbound Call Handling Agent, you will receive and manage inbound calls related to power outages, hazardous conditions, and other utility-related inquiries. Agents are responsible for actively listening to customers, collecting accurate information, and documenting details correctly within the client’s ticketing system. Due to the nature of outage response, this role requires a high level of accountability, professionalism, consistency, and schedule adherence. Key Responsibilities
Answer inbound calls related to power outages and hazardous conditions Actively listen and gather accurate customer and incident details Accurately document information in the client’s ticketing system Provide calm, professional, and empathetic support during outage situations Follow all call handling, escalation, and compliance procedures Meet or exceed performance and quality standards Maintain strict attendance and adherence to assigned schedules Requirements
Strong listening, communication, and documentation skills High attention to detail and accuracy Ability to remain calm and professional in high-volume or urgent situations Reliable attendance and strong commitment to scheduled shifts Flexibility to work day, swing, and graveyard shifts, including overnights Flexibility to work holidays Basic computer skills and ability to navigate multiple systems Prior call center or customer service experience preferred (not required) Must be able to work on-site in our Henderson, NV office This is not an immediate work-from-home position Compensation
This position pays $13.50 per hour, plus performance bonuses based on KPI achievement. All compensation is paid weekly. What We Offer
Paid training with hands-on support Weekly pay and performance bonus opportunities Stable, non-sales call center role Clear paths for advancement and growth Supportive, team-oriented environment Recognition programs and performance incentives Casual dress code and professional workplace About OnPoint CX Solutions
OnPoint CX Solutions is a business process outsourcing (BPO) company specializing in call center operations, including customer care, outage support, sales, retention, and back-office services. We proudly support essential utility partners by providing reliable, professional call center solutions. If you are dependable, detail-oriented, and ready to take on a critical role supporting utility outage response, we encourage you to apply. Applications are reviewed daily, and positions are filled quickly.
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OnPoint CX Solutions is seeking dependable, detail-oriented
Inbound Call Handling Agents
to support utility overflow outage calls from our Henderson, NV call center. This on-site role is in Henderson, NV, with the opportunity to transition to work-from-home after training and 60 days on-site, meeting KPIs and technical requirements. Work-from-home eligibility is not guaranteed. Schedule and Work Details
This is a 24-hour campaign, with schedules predominantly overnight, and flexibility to work day, swing, and graveyard shifts, including weekends and holidays. Role Context
This is a mission-critical, non-sales role focused on assisting customers during power outages, hazardous conditions, and other urgent service situations. The role supports public safety and essential utility services. Strong attendance, reliability, and commitment are mandatory, as agents handle time-sensitive outage calls where accuracy and professionalism are essential. Pay & Perks
$13.50 per hour Weekly pay Performance bonuses based on KPIs Paid training On-site role (Henderson, NV) with conditional work-from-home eligibility Growth and advancement opportunities Job Summary
As an Inbound Call Handling Agent, you will receive and manage inbound calls related to power outages, hazardous conditions, and other utility-related inquiries. Agents are responsible for actively listening to customers, collecting accurate information, and documenting details correctly within the client’s ticketing system. Due to the nature of outage response, this role requires a high level of accountability, professionalism, consistency, and schedule adherence. Key Responsibilities
Answer inbound calls related to power outages and hazardous conditions Actively listen and gather accurate customer and incident details Accurately document information in the client’s ticketing system Provide calm, professional, and empathetic support during outage situations Follow all call handling, escalation, and compliance procedures Meet or exceed performance and quality standards Maintain strict attendance and adherence to assigned schedules Requirements
Strong listening, communication, and documentation skills High attention to detail and accuracy Ability to remain calm and professional in high-volume or urgent situations Reliable attendance and strong commitment to scheduled shifts Flexibility to work day, swing, and graveyard shifts, including overnights Flexibility to work holidays Basic computer skills and ability to navigate multiple systems Prior call center or customer service experience preferred (not required) Must be able to work on-site in our Henderson, NV office This is not an immediate work-from-home position Compensation
This position pays $13.50 per hour, plus performance bonuses based on KPI achievement. All compensation is paid weekly. What We Offer
Paid training with hands-on support Weekly pay and performance bonus opportunities Stable, non-sales call center role Clear paths for advancement and growth Supportive, team-oriented environment Recognition programs and performance incentives Casual dress code and professional workplace About OnPoint CX Solutions
OnPoint CX Solutions is a business process outsourcing (BPO) company specializing in call center operations, including customer care, outage support, sales, retention, and back-office services. We proudly support essential utility partners by providing reliable, professional call center solutions. If you are dependable, detail-oriented, and ready to take on a critical role supporting utility outage response, we encourage you to apply. Applications are reviewed daily, and positions are filled quickly.
#J-18808-Ljbffr