Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is the world\'s best and most trusted mobility company. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now. The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting branch and rental needs. The role includes gaining knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Opening available at the following branch location:
5690 NW 167th Street Miami Lakes, FL 33014
This is a full-time position with a starting rate of pay $16.50 based on a 40 hour workweek.
We offer a robust
Benefits Package
including, but not limited to:
Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development
Apart from religious observations, must be available to work the schedule below:
Monday: 8am-5pm
Tuesday: 8am-5pm
Wednesday: 8am-5pm
Thursday: 8am-5pm
Friday: 8am-5pm
Saturday: OFF
Sunday: OFF
Responsibilities
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Market the company while picking up customers and/or dropping off customers in a safe and courteous manner
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Notify Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivable, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties as assigned
Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Qualifications
Must be at least 18 years old
High school diploma or GED equivalent required
Some college preferred
Must have at least 1 year prior customer service retail or administrative support experience
Must have a valid driver\'s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to work the following schedule (in addition to religious observances):
Monday: 8am-5pm
Tuesday: 8am-5pm
Wednesday: 8am-5pm
Thursday: 8am-5pm
Friday: 8am-5pm
Saturday: OFF
Sunday: OFF
Equal Opportunity Employer/Disability/Veterans
#J-18808-Ljbffr
Opening available at the following branch location:
5690 NW 167th Street Miami Lakes, FL 33014
This is a full-time position with a starting rate of pay $16.50 based on a 40 hour workweek.
We offer a robust
Benefits Package
including, but not limited to:
Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development
Apart from religious observations, must be available to work the schedule below:
Monday: 8am-5pm
Tuesday: 8am-5pm
Wednesday: 8am-5pm
Thursday: 8am-5pm
Friday: 8am-5pm
Saturday: OFF
Sunday: OFF
Responsibilities
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Market the company while picking up customers and/or dropping off customers in a safe and courteous manner
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Notify Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivable, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties as assigned
Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Qualifications
Must be at least 18 years old
High school diploma or GED equivalent required
Some college preferred
Must have at least 1 year prior customer service retail or administrative support experience
Must have a valid driver\'s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to work the following schedule (in addition to religious observances):
Monday: 8am-5pm
Tuesday: 8am-5pm
Wednesday: 8am-5pm
Thursday: 8am-5pm
Friday: 8am-5pm
Saturday: OFF
Sunday: OFF
Equal Opportunity Employer/Disability/Veterans
#J-18808-Ljbffr