Overview
Sales Support Coordinator - RNC HVAC Products | Carrier Enterprise| Richmond Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business to business (B2B) environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs. Company Website : Not displayed Summary
This is a critical role in the support of the Sales & Management team as well as our customers. The general functions include answering incoming calls, responding to customer inquiries, supporting the sales & management team to meet and exceed objectives. This position works closely with the market Sales Team, Sales Managers, members of the Regional Leadership team and other regionally dispersed Sales Administrators/Coordinators. Essential Duties and Responsibilities
Daily Interaction with our customers in a friendly, courteous, efficient and professional manner. Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicate with customers about any expected delays or issues with their order. Communicating with customers through various channels included but not limited to phone, email and chat. Researching, navigating and independently or collaboratively working with the right resource to locate answers in order to resolve customer complaints Maintain knowledge of new and existing products and inventory by participating in training, reviewing catalogs, websites and internal resources Ability to processing orders, forms, applications and recommend product accessories. Document record of customer interactions, transactions, comments and complaints using provided digital tools. Communicating and coordinating with colleagues as necessary to ensure customer satisfaction. Requirements
High School diploma or equivalent with a minimum of 3 years’ experience providing administrative support or Associates Degree with 2 years’ experience providing administrative support. Work and/or experience in a distribution or sales environment are a plus. Administrative support in a business-to-business environment is preferred. Qualifications
3 or more years’ experience providing administrative support in a sales environment Strong customer service skills (internally & externally) Strong organizational and detail orientation skills Work well under pressure with frequent interruptions and shifting priorities Ability to effectively analyze and interpret data. Excellent verbal, written and interpersonal communication skills Attention to detail with strong data entry skills Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures Organization and follow-up skills – a demonstrated ability to make and meet deadlines Ability to coordinate and prioritize tasks & deadlines Ability to work at a consistent level independently or as part of a team with minimal supervision Ability to anticipate the needs of the Sales Managers and/or Leadership team Strong computer proficiency with Microsoft Office applications as well as the ability to learn internal systems and processes (i.e., corporate databases, internal websites, etc.) Maintain confidentiality and project a professional business image. Benefits
Health Insurance Health Savings Account Dental Insurance Vision Insurance Life Insurance Disability Insurance (Short-term and Long-term) Employee Assistance Program (EAP) Tuition Reimbursement & Professional Development Paid Vacation & Sick time Company Paid Holiday's 401(k) Plan with Employer Match Employee Discount Program Invitation to Apply
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team. Equal Opportunity Statement
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
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Sales Support Coordinator - RNC HVAC Products | Carrier Enterprise| Richmond Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business to business (B2B) environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs. Company Website : Not displayed Summary
This is a critical role in the support of the Sales & Management team as well as our customers. The general functions include answering incoming calls, responding to customer inquiries, supporting the sales & management team to meet and exceed objectives. This position works closely with the market Sales Team, Sales Managers, members of the Regional Leadership team and other regionally dispersed Sales Administrators/Coordinators. Essential Duties and Responsibilities
Daily Interaction with our customers in a friendly, courteous, efficient and professional manner. Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicate with customers about any expected delays or issues with their order. Communicating with customers through various channels included but not limited to phone, email and chat. Researching, navigating and independently or collaboratively working with the right resource to locate answers in order to resolve customer complaints Maintain knowledge of new and existing products and inventory by participating in training, reviewing catalogs, websites and internal resources Ability to processing orders, forms, applications and recommend product accessories. Document record of customer interactions, transactions, comments and complaints using provided digital tools. Communicating and coordinating with colleagues as necessary to ensure customer satisfaction. Requirements
High School diploma or equivalent with a minimum of 3 years’ experience providing administrative support or Associates Degree with 2 years’ experience providing administrative support. Work and/or experience in a distribution or sales environment are a plus. Administrative support in a business-to-business environment is preferred. Qualifications
3 or more years’ experience providing administrative support in a sales environment Strong customer service skills (internally & externally) Strong organizational and detail orientation skills Work well under pressure with frequent interruptions and shifting priorities Ability to effectively analyze and interpret data. Excellent verbal, written and interpersonal communication skills Attention to detail with strong data entry skills Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures Organization and follow-up skills – a demonstrated ability to make and meet deadlines Ability to coordinate and prioritize tasks & deadlines Ability to work at a consistent level independently or as part of a team with minimal supervision Ability to anticipate the needs of the Sales Managers and/or Leadership team Strong computer proficiency with Microsoft Office applications as well as the ability to learn internal systems and processes (i.e., corporate databases, internal websites, etc.) Maintain confidentiality and project a professional business image. Benefits
Health Insurance Health Savings Account Dental Insurance Vision Insurance Life Insurance Disability Insurance (Short-term and Long-term) Employee Assistance Program (EAP) Tuition Reimbursement & Professional Development Paid Vacation & Sick time Company Paid Holiday's 401(k) Plan with Employer Match Employee Discount Program Invitation to Apply
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team. Equal Opportunity Statement
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
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