Hyson is seeking a highly motivated and customer-focused
Customer Service Representative
to join our dynamic team. This exciting and challenging role is critical to delivering exceptional service and support to our customers. The ideal candidate will play a key role in managing customer interactions, resolving inquiries efficiently, and contributing to overall customer satisfaction.
Responsibilities
Respond to electronic requests for customers and field personnel (phone, email)
Process orders and close opportunities in the ERP and CRM systems
Follow up on quotes and drive sales, supporting digital marketing efforts by communicating with customers/potential customers digitally
Answer incoming calls regarding customer quotes/orders, product problems, service questions and general customer concerns
Process returns and/or issue credits. Handle special customer requirements
Process PO requests/Invoices via specific portals, EDI
Enter customer complaints/positive feedback into the customer feedback log. Process any follow-up, as necessary
Distribute incoming and process outgoing mail
Maintain files for customers, orders, returns, and electronic invoices
Process Accounts Receivable, as directed
Identify, implement, and sustain process improvements
Other related duties and projects as assigned
Act in alignment with the company Code of Business Ethics and Conduct
Qualifications
2 years’ experience in customer service
Able to interact with customers, field sales, internal and distribution personnel
Experience with ERP systems
EDI, customer-specific portals (e.g., Ariba)
Familiar with customer order entry process in a manufacturing environment
Able to work within a teamwork environment
Able to work independently on assigned tasks with minimal direct supervision
Able to plan, organize, and prioritize multiple tasks
Detail oriented
Results oriented and goal driven, with a focus on customer satisfaction
Education Requirements
High School Diploma or equivalent
Other Information Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Customer Service Representative
to join our dynamic team. This exciting and challenging role is critical to delivering exceptional service and support to our customers. The ideal candidate will play a key role in managing customer interactions, resolving inquiries efficiently, and contributing to overall customer satisfaction.
Responsibilities
Respond to electronic requests for customers and field personnel (phone, email)
Process orders and close opportunities in the ERP and CRM systems
Follow up on quotes and drive sales, supporting digital marketing efforts by communicating with customers/potential customers digitally
Answer incoming calls regarding customer quotes/orders, product problems, service questions and general customer concerns
Process returns and/or issue credits. Handle special customer requirements
Process PO requests/Invoices via specific portals, EDI
Enter customer complaints/positive feedback into the customer feedback log. Process any follow-up, as necessary
Distribute incoming and process outgoing mail
Maintain files for customers, orders, returns, and electronic invoices
Process Accounts Receivable, as directed
Identify, implement, and sustain process improvements
Other related duties and projects as assigned
Act in alignment with the company Code of Business Ethics and Conduct
Qualifications
2 years’ experience in customer service
Able to interact with customers, field sales, internal and distribution personnel
Experience with ERP systems
EDI, customer-specific portals (e.g., Ariba)
Familiar with customer order entry process in a manufacturing environment
Able to work within a teamwork environment
Able to work independently on assigned tasks with minimal direct supervision
Able to plan, organize, and prioritize multiple tasks
Detail oriented
Results oriented and goal driven, with a focus on customer satisfaction
Education Requirements
High School Diploma or equivalent
Other Information Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr