Overview
Store - MSP-PLYMOUTH, MN
Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.
Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Develop and coach the team selling behaviors
Lead the delivery of high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager
Achieve KPIs and manage the framing team to achieve their role KPI’s
Review sales and production workload and build plans and sales floor time for networking
Manage and execute the inventory management processes as assigned
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Assist with interviewing, on-boarding, coaching, observing and training of new team members; support with Talent Development activities; participate in Performance Mgmt activities of your team; utilize the leadership competencies for continued self-development
Partner with MODs daily on the expectations of framing and other framers
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget
Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
Acknowledge customers, help locate product and provide solutions
Assist with Omni channel processes
Minimum Qualifications
Basic computer skills
Preferred Qualifications
Previous custom framing experience is preferred
Retail management experience
Experience leading a sales team
Physical Requirements
Regular bending, lifting, carrying, reaching and stretching
Ability to move throughout the store
Ability to remain standing for long periods of time
Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
Work Environment
Public retail store setting taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range For This Position : $13.00 - $18.20
At Michaels, we are an Equal Opportunity Employer. We are committed to inclusion and equal opportunity for all team members and customers. If a reasonable accommodation is required to participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235.
EEOC Know Your Rights posters and related notices are provided where required.
#J-18808-Ljbffr
Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.
Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Develop and coach the team selling behaviors
Lead the delivery of high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager
Achieve KPIs and manage the framing team to achieve their role KPI’s
Review sales and production workload and build plans and sales floor time for networking
Manage and execute the inventory management processes as assigned
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Assist with interviewing, on-boarding, coaching, observing and training of new team members; support with Talent Development activities; participate in Performance Mgmt activities of your team; utilize the leadership competencies for continued self-development
Partner with MODs daily on the expectations of framing and other framers
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget
Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
Acknowledge customers, help locate product and provide solutions
Assist with Omni channel processes
Minimum Qualifications
Basic computer skills
Preferred Qualifications
Previous custom framing experience is preferred
Retail management experience
Experience leading a sales team
Physical Requirements
Regular bending, lifting, carrying, reaching and stretching
Ability to move throughout the store
Ability to remain standing for long periods of time
Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
Work Environment
Public retail store setting taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range For This Position : $13.00 - $18.20
At Michaels, we are an Equal Opportunity Employer. We are committed to inclusion and equal opportunity for all team members and customers. If a reasonable accommodation is required to participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235.
EEOC Know Your Rights posters and related notices are provided where required.
#J-18808-Ljbffr