End-User Experience Transformation Lead

A leading tech consultancy is looking for a Service Desk Transformation Lead in Plymouth Meeting, PA. This role involves redesigning end-user support and implementing modern IT practices without relying solely on ServiceNow. The ideal candidate will have over 10 years in End User Computing and experience in transforming service functions. Responsibilities include establishing KPIs, mentoring teams, and ensuring alignment with security practices. This position promotes a modern workplace approach and offers a chance to significantly impact customer support and employee experience. #J-18808-Ljbffr